Smelly drivers
Smelly drivers who drive too slow and can't talk English
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smelly drivers who drive too slow and can't talk English
The team has been very helpful. I had 2 separate bookings which I had to modify twice, including once with short notice. The service was very accommodating. The driver called me after not being able to contact the passenger themselves, which allowed me to track the passenger down separately.
In terms of the bookings process: after i made the booking online, i got an email within 2 hours confirming the booking then an another email containing the pre-payment link. Later on, the company sent individual payment links for additional fees e.g. extra waiting time / short notice rescheduling which I thought was very efficient.
Cancelled on us last minute, after I’d booked 4 months in advance
Booked a taxi with them to go to Birmingham airport for the 2nd of October. Driver to pick us at 5.45pm. waited till 6 driver didn't turn up, had to call an Uber. If I had waited for them, I would have missed my flight. Extremely unprofessional. Better to avoid booking with them.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.