birminghamwear.com Reviews 

1,205
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the fabrics and the wonderful design of their beautifully tailored suits. People also emphasize the incredible helpfulness of the staff, noting that the team guides buyers carefully through accurate measurements and personal attention. Some reviewers were not happy with the delivery process and unexpected product quality issues encountered upon opening packages. A few people mentioned that some orders arrived late, while others found that the delivered items did not match the online descriptions. Additionally, several customers experienced frustrating sizing discrepancies that required complicated exchanges or returns.

What people talk about most

Product

Clients share ambiguous opinions on product with high disagreement among reviews. Many customers express... See more

Quality

Customers consistently note positive experiences with quality, praising the amazing suits, stylish coats, and... See more

Order

Users describe ambiguous interactions with order, reflecting a wide variety of experiences. Many customers... See more

Delivery service

People report ambiguous experiences with delivery_service, as opinions and outcomes vary widely among... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly throughout their shopping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This website appeared a few times on Facebook, and I´m generally skeptical, but after checking Trustpilot, I was tempted by a Black Friday offer and placed an order. And from there i can only say full... See more

Rated 5 out of 5 stars

Brilliant customer service! I ordered the wrong size gloves and Stephanie from the support team immediately sent me the correct pair for free — and even told me to keep the first ones. She was supe... See more

Rated 5 out of 5 stars

Great service by Imen from Birminghamwear! He asked me what sizes I wear and responded quickly to my questions! The suit I ordered came within the advertised time schedule (the netherlands) and the qu... See more

Rated 5 out of 5 stars

The service of Birminghamwear is on top, I had some problems with the pants and Stephanie helped me all the time. I got discount for the pants, which didnt fit and got all my wishes fulfilled. The... See more


Company details


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3.9

Great

TrustScore 4 out of 5

1k reviews

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No recent history of asking for reviews

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3.9

All reviews

(1,205)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stephanie

Stephanie, manager of the Birmingham Wear Customer Service is a really kind and super professional personne !
She take care of your order, for sizing , shipping and everything around !
You can order with trust !
It’s a really high quality brand. All is perfect. The size, the fabric, the shape,.. amazing ! I ordred a watch, it’s a mecanical one !! Stunning ! See you soon !!!

17 September 2024
Unprompted review
Rated 4 out of 5 stars

A solid experience.

Had to pay for returns, which was an interesting surprise, to say the least. Their customer support was actually good, they were helpful and considerate in even getting a perfect size for me!

I recommend this webshop for all your Peaky Blinder needs!

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service from Stephanie

I enjoyed my experience with this business. The suit is of great quality and fits well.

I had excellent communications with customer care who helped me redeliver my suit due to an address mistake.

I would personally like to thank Stephanie for the prompt response and help she showed me managing to have the suit be redelivered the next day.

I would recommend Birmingham Wear to everyone.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

I ordered a suit for the first time…

I ordered a suit for the first time from their site, and except for a little mistake of shipping, everything went well. The suit, even if it's a replica of the original Peaky Blinders series, it's absolutely amazing and I really feel as a 1920's gentleman. I would like to thank Imen and the customer service for everything they did.

9 August 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY.

DO NOT BUY FROM THIS COMPANY.
First of all my item never arrived and communication was very minimal with them. They finally got back to me and sent me out another with a given delivery date. Yet again, my item arrived late to which the suit was no longer needed. I tried to organise a return and that itself took a week for them to reply wi the instructions on how to return. I have then returned the parcel and paid the necessary chargers for international shipping etc but have just received a very unprofessional email from them stating if I’ve not paid custom charges it will be returned and is my fault. Customer service for this company is horrendous and the whole experience has been awful. Not worth it at all!!

7 August 2024
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of ordering m suit

I had the pleasure of ordering my wedding suit from Birminghamwear and I have to say the experience was exceptional from start to finish. I was in contact with their designer, Mr. Victor, who demonstrated remarkable professionalism and creativity. Thanks to his wise recommendations and attentive listening, I was able to obtain a suit perfectly adapted to my tastes and my body shape. Not only was the quality of the fabric and the finishes impeccable, but the customer service also exceeded all my expectations. Thanks to the entire Birminghamwear team and especially Mr. Victor for helping to make my special day even more memorable!

27 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and products

Sales Manager Stephanie guided me through the process of getting the right size of my wool coat with utmost patience and skills. A true professional and a very pleasant and nice person as well. Hence top rating.
😊😊😊😊😊
Greetings from Sweden

11 July 2024
Unprompted review
Rated 5 out of 5 stars

The company is great

The company is great.
My first suit that I offered was to small. Thanks to the fantastic costumer support we found quick and easy a solution.
I definitely buy again from this company.

A huge and special thanks to Imen from costumer support.

13 July 2024
Unprompted review
Rated 5 out of 5 stars

Stephanie

Stephanie, manager of the Birmingham Wear Customer Service

You helped me solve my problem and I am grateful for this thank you

10 July 2024
Unprompted review
Rated 5 out of 5 stars

What a great quality and service

What a great quality and service! Everything fits very well, they ask you for more information to get the right size for you and even are there for helping with any issues with the shipping company. I would like to thank alot the people that helped me to get everything done correctly: Victor, Aurora and Imen, you are the best!

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Awesome shopping experience

I would like to give
Stephanie, manager of the Birmingham Wear Customer Service department a big thank you for her assistance
A very helpful, personal able professional.
I was looking for something slightly different in regards to clothing and while browsing the net I came across Birmingham wear which upon viewing found what I was after. Good quality materials, excellent tailoring, very reasonable prices and fast delivery.
A must stop for any decerning man who takes pride in there appearance.

6 July 2024
Unprompted review

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