birminghamwear.com Reviews 

1,205
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the fabrics and the wonderful design of their beautifully tailored suits. People also emphasize the incredible helpfulness of the staff, noting that the team guides buyers carefully through accurate measurements and personal attention. Some reviewers were not happy with the delivery process and unexpected product quality issues encountered upon opening packages. A few people mentioned that some orders arrived late, while others found that the delivered items did not match the online descriptions. Additionally, several customers experienced frustrating sizing discrepancies that required complicated exchanges or returns.

What people talk about most

Product

Clients share ambiguous opinions on product with high disagreement among reviews. Many customers express... See more

Quality

Customers consistently note positive experiences with quality, praising the amazing suits, stylish coats, and... See more

Order

Users describe ambiguous interactions with order, reflecting a wide variety of experiences. Many customers... See more

Delivery service

People report ambiguous experiences with delivery_service, as opinions and outcomes vary widely among... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly throughout their shopping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This website appeared a few times on Facebook, and I´m generally skeptical, but after checking Trustpilot, I was tempted by a Black Friday offer and placed an order. And from there i can only say full... See more

Rated 5 out of 5 stars

Brilliant customer service! I ordered the wrong size gloves and Stephanie from the support team immediately sent me the correct pair for free — and even told me to keep the first ones. She was supe... See more

Rated 5 out of 5 stars

Great service by Imen from Birminghamwear! He asked me what sizes I wear and responded quickly to my questions! The suit I ordered came within the advertised time schedule (the netherlands) and the qu... See more

Rated 5 out of 5 stars

The service of Birminghamwear is on top, I had some problems with the pants and Stephanie helped me all the time. I got discount for the pants, which didnt fit and got all my wishes fulfilled. The... See more


Company details


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3.9

Great

TrustScore 4 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(1,205)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stephanie was superb throughout and…

Stephanie was superb throughout and ironed out any difficulties with ease and complete professionalism!!
I will always deal with Stephanie and recommend everyone to do so, great suit and fantastic customer service, personalised even!!! 5 stars 🌟 all round!!

21 September 2025
Unprompted review
Rated 5 out of 5 stars

The perfect suit shop

Im very happy to say that purchasing a suit from Birmingham wear was the best decision. Got an amazingly built suit with proper fabrics and more detailed measurements. The fitment is perfect as they do ask for size details. Suit arrived really quick as I was in a rush and they made it happen in 11 days which is amazing considering they also resize it which is also thanks to the fast and amazing customer service replies aswell as fast tailoring from Victor. I’m really happy with all of it and will definitely be buying again especially for the price. I usually don’t leave reviews but this customer service I’ve never seen before so I had to thank them properly for their efforts.
Many thanks to Stephanie for the quick replies.

17 September 2025
Unprompted review
Rated 1 out of 5 stars

Bad quality with high price

Bad quality fabric & really expensive pricing. I bought jacket from them no more than 1 month inner side of the jacket slidely left the jacket.
Not recommend at all ! I updated the comment because what they do, instead of correcting theirselves, they just flags the comments and reviews which are not making them happy.
It seems that's how they handle things

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service and great fabric suits

Great service by Imen from Birminghamwear! He asked me what sizes I wear and responded quickly to my questions! The suit I ordered came within the advertised time schedule (the netherlands) and the quality of the fabric is better than I expected. Would definitly buy again!

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Really good

Really good. Mostly friendly people. Clothes are great.
Only the time it needs is a little bit long. But it’s worth to wait for.
Imen was a good help for me. My son want to have it too

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Great clothes, great service.

The service of Birminghamwear is on top, I had some problems with the pants and Stephanie helped me all the time. I got discount for the pants, which didnt fit and got all my wishes fulfilled. The pants arrived early enough for my sisters wedding. My brother and me are very very happy with the whole experience witj Birminghamwear, Stephanie and the first look at the wedding. We got so much compliments and surely advertise the company for all who were interested. We sure buy more when the time comes. Thankful for this service!

Greetings from Switzerland

Marcel and Adrian

2 September 2025
Unprompted review
Rated 4 out of 5 stars

Great customer service

I had an issue with the payment platform and my bank, but Stephanie was really nice and helped me through the process. I had to order again and everything went ok, I have received the products and they look and feel as expected.

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Quality and care

Fast shipping, excellent quality. Had a little incident with the shipping and Stephanie helped me out and fixed it!
Thanks a lot a this second order will not be my last :)
Keep doing great work, thanks !

21 August 2025
Unprompted review
Rated 1 out of 5 stars

I ordered the light brown boots (Order…

I ordered the light brown boots (Order #LR125913) in July. Today is the 25 August and I have not yet received it.
Is this company a scam?

25 August 2025
Unprompted review
birminghamwear.com logo

Reply from birminghamwear.com

Hi David,

Thank you for your message.

After reviewing your order placed on July 29, I can confirm that it was shipped on July 30. Normally, delivery takes around 8 days. However, the flight carrying your package was subjected to customs clearance, which unfortunately took 3 weeks. We sincerely apologize for this delay, as it was completely beyond our control.

As of August 24, your order has been in Germany and should reach you within 24 to 48 hours. The tracking number was sent to you by email when your order was shipped.

We truly apologize for the inconvenience and thank you for your patience.

Kind regards,

Rated 5 out of 5 stars

Im really happy about it

I have to say, I’m really happy with my purchase from Birminghamwear. Right after my order I was contacted and asked about my height, weight, and even my trouser size. Great service at this point. I even sent over my measurements and the outfit now fits perfectly. Both the look and the quality are really good, especially for the price. Overall, I’m very satisfied and honestly can’t find anything to complain about.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Just bought my second suit from…

Just bought my second suit from Birmingham Wear and absolutely delighted with it. I went through Stephanie again and she made the process easy and seemless.She even got me a free watch as it was my second purchase. Delivery was fast and easily tracked. Would definitely buy off them again.

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Perfect!

Everything went perfectly thanks to Stephanie and the great communication we had together! I would recommend Birmingham Wear with no hesitation! Love the suit, love the watch and their great quality. Thank you!

17 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, the initial suit was way too small, exchanged with no problem and the replacement was perfect.
Stephanie was excellent and kept me informed about everything. I cannot thank her enough

10 August 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer service

I ordered several items, and they arrived earlier than expected – just in time for my trip. Among them, I had ordered a coat in two different colors, but I received the same color twice. I contacted customer support immediately, and they replied the same day, even continuing the conversation late into the night to help resolve the situation. About a week later, everything was sorted out and I received the coat in the second color.

Overall, I’m very satisfied with the customer service. Mistakes can happen, but the support team was quick, understanding, and made me feel completely taken care of.

I'll definitely order again!

23 July 2025
Unprompted review
Rated 5 out of 5 stars

My first order - really positive…

My first order was a really positive experience. Tje suits Arena fettig and the Material is as promised. The delivery was Quick and well handled. Last bit not least I experienced a very effizient and caring service team.

24 July 2025
Unprompted review

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