Birth Pool In A Box Reviews 

283
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The process of ordering is quick and easy. When i've needed to speak to the head office, the team are prompt to reply, keen to help and genuinely cared about sorting our my enquiry. We recommend... See more

Rated 5 out of 5 stars

Ordered Complete Essentials Kit for Birth Pool in a Box which arrived within 48 hours of placing order. The kit was great, and so much easier buying as a package rather than sourcing everything indivi... See more

Rated 5 out of 5 stars

Excellent customer service. Pool arrived literally the next day from the time I ordered it. Was worried it wouldn’t come in time as I ordered the pool literally a week before I was due so was well ple... See more

Company replied

Rated 5 out of 5 stars

We ordered our Birth Pool in a Box for a baptism. It was the perfect solution. Easy to inflate and sturdy once inflated and filled with water. Also it maintained the temperature very well. It was easy... See more

Company details

  1. Baby shop
  2. Birth Centre
  3. Hospital equipment and supplies store
  4. Maternity Shop
  5. Midwife

Written by the company

Birth Pool in a Box is the gold standard for home water births, trusted by mothers and midwives alike to create a safe, calming, and empowering birthing experience. Designed with care and expertise, our high-quality, durable, and portable birth pools have supported thousands of families during one of life's most precious moments. Recommended by NHS Trusts and home birth professionals, every product we offer meets the highest safety standards and best practices, giving you peace of mind when it matters most. Whether you're planning your first home birth or adding water birth to your journey, you can trust Birth Pool in a Box to provide the reassurance, support, and comfort you deserve.


Contact info

4.9

Excellent

TrustScore 5 out of 5

283 reviews

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4.9

All reviews

(283)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

It all came as per the delivery time frame, the products looked great, dramatically the baby came before we even had time to set up the birth pool however the customer service was very helpful in setting up a return.

30 July 2025
Rated 5 out of 5 stars

Quick delivery, great products

Quick delivery, great products!

29 July 2025
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Reply from Birth Pool In A Box

Thank you Daisy, we aim to please. Glad you loved the products and we aim for next day delivery as we know it is important at this special time.

Rated 5 out of 5 stars

A truly supportive and efficient…

A truly supportive and efficient company happy to help wherever possible.
I’m so grateful a company like this exists.

9 July 2025
Birth Pool In A Box logo

Reply from Birth Pool In A Box

Thank you so much for your kind words, Brad. We’re passionate about supporting families, and it’s wonderful to hear that our focus on both care and efficiency is making a difference. Your feedback truly means a lot to us!

Rated 5 out of 5 stars

At The Essex Birth Company we only use Birth Pool in a box!

I am a doula and I also hire birth pools out via The Essex Birth Company.

I have been doing this for many years and Birth Pool in a Box have always been faultless. The pools are strong, robust, comfortable and easy to use. The accessories that come with the pools are of great quality. I'm loving my new midnight (navy) coloured pools right now.

When I've needed to speak to someone the customer service has always been great, everyone is very helpful.

I've had the honour of seeing many babies born in these pools and hired pools to many more families as well.

I wouldn't use any other brand of pool. Thank you

2 July 2025
Unprompted review
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Reply from Birth Pool In A Box

Kirstie,
Thank you so much for your kind words. We work hard on being the best so it is great to hear that you feel so happy about the quality and range of products and also about the service you receive.

Well done on giving families the wonderful experience. If you don't already please follow and share any photos on our BPIAB instagram.

Best wishes
The Team at Birth Pool in a Box

P.s we love the Midnight too!

Rated 5 out of 5 stars

Beautiful pool!

We didn’t end up using it as I was sent into hospital but we blew it up and put water in it ready for that day! Unfortunately it wasn’t meant to be! But it’s a beautiful pool! We got the regular size and it’s huge! Would highly recommend!

3 June 2025
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Reply from Birth Pool In A Box

So sorry you didn't get to use the pool. Thank you for taking the time to post a review. Maybe next time?

Rated 5 out of 5 stars

Third birth pool in a box for us 10/10!!

This is the third time of ordering from Birth Pool in a box. My first 9 years ago a large blue pool which aided a wonderful home birth. We then used the pool in the garden until its demise. Second time we ordered a large blue pool again which aided a second wonderful home birth and again we used outside after. The third time we purchased the newly released white relaxing pool which was visually much more pleasing. Again it aided a wonderful third home birth. The material is thick and will last you quite some years if maintained well. Does not puncture easily withstanding quite a lot of weight is very robust. Inside the regular one you could quite easily fit three adults. I wouldn’t have gone with any other pool for my births. The price may seem high however the quality is there and they do last. No chemical smells, lovely soft texture and now it comes with a cover to maintain the temperature which is brilliant. The white pool does create a better ambiance in comparison to the blue one. The liner has also undergone some improvement as now when it’s removed there’s absolutely no leakage beneath. The protective undermat is large and does an excellent job of protecting the floor. The full kit provides absolutely everything you need. The only thing you will need additionally would be a stack of puppy training pads for additional floor covering/ settee ect.

29 April 2025
Birth Pool In A Box logo

Reply from Birth Pool In A Box

Thank you so much for your heartfelt and wonderful review! We're truly honoured to have been part of all three of your home birth's over the years. It’s wonderful to hear how our pools have supported such meaningful moments and even brought joy afterwards in the garden!

We’re especially glad the new white pool added to the ambiance and that you’ve noticed the improvements we’ve made—from the liner to the added cover for temperature retention. Your comments about the durability, lack of chemical smell, and overall quality really mean a lot to us, as we’re always striving to ensure families feel confident and supported during such a special time.

Thank you again for your continued trust and support—it genuinely makes our work worthwhile. Wishing you and your family all the very best!
The Birth Pool in a Box Team

Rated 3 out of 5 stars

Why no liner in a standard box?

Arrived really quickly but I can’t understand why a liner isn’t in the standard box and standard?! All the things in the standard box you can make do without but the liner is recommended even if it’s a new pool. All the stuff in the standard box is easy to get you can’t exactly get a liner on a bank holiday weekend but you can get a sieve easy!

1 April 2025
Birth Pool In A Box logo

Reply from Birth Pool In A Box

We're so very sorry to hear that your order didn’t meet your expectations. I have looked at your order and can see you ordered one of our Filling and Emptying Kits (complete kit) which does not include a liner as you say, it includes all the items needed to fill and empty a pool. When customers buy a Birth Pool in a Box, it does include a liner. Unfortunately our filling or filling and emptying kits do not as most people are purchasing alongside a Pool order and don't need to double up.

If you already had an existing pool to use, or a borrowed one, a liner is indeed necessary—but it's sold separately (you of course know that now)

While our website does state that the Kits don’t include a liner, we completely understand how easy it is to overlook that detail, especially during the exciting preparations for birth. We truly apologise for any stress and worry this caused you at such a special time.

We’ll take another look at the way this information is presented on our site to make sure it’s as clear as possible for future customers. In the meantime, we truly hope you were able to get everything you needed in time.

Rated 5 out of 5 stars

Excellent experience

Excellent experience. We ordered the pool but didn't need it in the end, so returned it unopened in the box. We received a full refund with no fuss. Very easy company to work with and very responsive - a rarity these days.

2 January 2025
Rated 5 out of 5 stars

Thank you Birth Pool in a box

Thank you Birth Pool in a box. I purchased the accessories box to compliment my hired mini pool from local community interest company. Not only did allow me to have the most wonderful home birth but it also meant I didn’t need to invest in everything needed. The box came with everything required for a smooth set up and clean up. Furthermore, order and delivery was super quick! Highly recommend.

1 October 2024
Rated 5 out of 5 stars

Everything arrived next day and…

Everything arrived next day and packaged beautifully. Thank you.
I didn’t actually use any of the product as my little one arrived unexpectedly quickly but I was able to donate everything toy Homebirth team who were delighted- so everything will be used to help another little one arrive into the world. Thank you 🙏

20 September 2024
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service - DPD were a nightmare and would not deliver our pool. These guys worked closely with us to make sure we got what we needed in good time. Very impressed

11 September 2024

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