Biscuit Boutique Reviews 

I placed an order on the 26th August and was advised my order 6278 would be delivered on the 2nd September. There was no delivery. I have contacted Bisquit boutique three times by email. I got a standard reply saying they would contact me as soon as possible. I am still waiting. I am absolutely disgusted as to the lack of communication. Where is my order?

SHOCKING CUSTOMER SERVICE, ACTUALLY NO CUSTOMER SERVICE.
They constantly fail to deliver orders. They never respond to email.
My order of 28 August to be delivered 2 September has not arrived.

Like many customers, I have not received my goods. No response from emails sent to customer services. Telephone number found on google is not their number at all - it is AXA health!!!!
Definitely a scam. Avoid.

I can’t score zero or I would. I ordered biscuits two weeks ago for delivery on the 4th this month
I have used this company successfully many times
This time however , no order, no explanation, no phone call despite 8 messages to them and more importantly no refund
Never, ever will I use this company again !!!!

I placed an order for teacher gift last July , they never send my order when I contacted them, they said that’s they weren’t able to send it as there was a machine issue. I asked for a refund and never received it, we are September now and been contacting them many times without response from them or refund.

Absolutely awful experience, one week after ordering I was told they couldn’t fulfill the order as one item I ordered they were having problems with and one item they no longer stocked. Offered an alternative gir one which I took and when delivered (late) it was damaged. Other item I have lost my money on. Poor customer service with me having to chase up my products and refund which I still haven’t received on many occasions. I am now being ignored and I am having to go through the small claims process at an additional cost to me to try and hold them accountable.

Terrible!
Order placed 8th July 2025, by 21st July still no sign of order. After various emails to customer service someone finally contacted me and apologized and said I would get a refund due to long delay, it’s now 15th August 2025 and I’m still awaiting a refund. Very poor customer service, I’ve sent many emails enquiring how long a refund takes and still no reply at all.

The products are fabulous but the customer service is shocking. They failed to deliver my last order due to stock shortages, and I have been waiting for a refund since 29th July. Now my emails are going unanswered. Very disappointed and shame on you.

For the last 5 years I have been a loyal customer of this company and have enjoyed supporting a small business. I have no idea what's happened to them now. I made an order to arrive in mid-June and I'm still waiting for the order to be delivered. I have had very few emails from them but when they do respond, they say that the order will be delivered. It is now almost mid-August and I still do not have the product. One excuse they used is that the product I ordered is no longer available. That does not mean an end to my woes though, and the replacement product I ordered has still not arrived. I will never use this company again. I don't know what has happened there, but they've gone severely downhill and their customer service leaves a lot to be desired. Basically it's now operating as a scam company that takes your money and does not give you the goods.

I’ve purchased from this company a few times . But the last time received damaged goods . Packaging was not correct for the product.
I’ve waited a long time before I placed this review so there has been plenty of time for a response. But I have to say that their customer service has been very poor , such a shame as the product is so lovely . You really need to sort this out . In the meantime I am still waiting 🤷‍♀️

Having previously ordered from this company and had a good experience, I am extremely disappointed to be writing this review today. Several weeks ago I ordered several items as gifts for school teachers. I have never received this delivery. Until I chased the order, I’d had no contact from the company to advise me that there were issues and they could not complete my order. I was given 3 options: 1. To order something a different product 2. To have store credit 3. full refund.

I opted for a full refund - and yet I have never received this.

I wanted to support this small business, but I would never deal with them again. They have my money (not an insubstantial amount) and I have received no product and no refund. A terrible way to treat a customer.

I placed an order on 30 June to be delivered on Saturday 26 July for an end of nursery gift. The order hasn't arrived and my emails have been ignored. The money left my bank on 30 June and I'm now out of pocket with no gift.

This used to be a reputable company. It isn't anymore. I will never use again.

Order not delivered. All their "comments"on their FB page not visible. A scam. Do not order.

Title says it all.

Have used them a number of times in the past with great products and quick delivery.

I ordered a number of items for end of term gifts but 2 weeks after agreed delivery date no sign of the products, customer service are nonexistent and no other contact details can be found anywhere.

Until they get back on track (assuming they are not going under) best to steer well clear. Or at the least buy with a credit card if items don’t arrive.

No idea why they keep sending marketing emails when they can’t fulfill orders from 2 weeks ago.

Such a shame for a once great company.

This company was taken over and now a scam! Have reported to bank and to trading standards. They take your money but you receive no goods. You'll get generic email replies of 3 options,number 3 being refund.this is all you'll ever hear of them.youll never get your money back unless you report as fraud to your bank. You've been warned.

I ordered Chinese new year biscuits, they looked absolutely stunning, and they tasted so good, such a beautiful gift for someone special.

Terrible company. We bought two boxes of biscuits and paid for specific delivery date as they were an end of term gift for teachers. They finally arrived 5 days late and too late to give as a gift. When they arrived, they were completely damaged. We have sent 3 emails and tried to contact the company via Instagram - no response. Don’t waste your money!

Beautiful designs colourful and tasty biscuits nicely package and have always arrive on the correct day ….
Having ordered numerous times ….

Biscuits are fine. Icing patterns are great. Postage is a bit high.

The website was easy to use.
I made an error with the date, I sent an email and it was rectified within a few hours.
Great service
Thank you