Used to be a lot better rewards. Has changed again not for the better .. knew what you were getting and build up of rewards. In last week the app has frozen every day .. seems to be not as reliable as... See more
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Review summary
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I’ve had the biscuit app a number of years, initially I thought it was great and the rewards were easy to reach, the app itself is useful to see how far you have walked with your dog. Last year it c... See more
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When I first got this app it was wonderful! You were rewarded 50 points a day for your walks. Then without warning it went down to 10! It now requests a walk AND subscription to receive 50 points.
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Unfortunately after using the app for a number of years I will be uninstalling the app. Removing the gift vouchers has removed any incentive to use it. It’s just not worth the hassle any longer. That... See more
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Company details
- #6 of 6 best companies in Dog Walker
About Biscuit Pet Care
Written by the company
Biscuit is the pet care app that rewards you for helping your dog thrive.
Track your walks, build your Care Score, complete Quests, enter exciting competitions and earn Biscuits, as you make every step count. Unlock Treat Mode to enjoy everyday perks like tastecard dining out, Coffee Club and double competition entries.
From healthier routines to little rewards along the way, Biscuit helps you care for your dog with confidence while making every walk a little more rewarding.
Download the Biscuit app
Contact info
Cromwell Road, SW7 4AF, London, United Kingdom
- support@biscuitpetcare.com
- biscuitpetcare.com
3.2
Average
2k reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Reply from Biscuit Pet Care
Hi Mia,
Thank you so much for your lovely review!
We’re delighted to hear you’re enjoying Biscuit and that it’s helping you care for your pup in a fun and useful way. Making pet care feel rewarding and enjoyable is exactly what we’re all about, so your kind words have really made our day.
Thanks for being part of the Biscuit community. Here’s to many more adventures, healthy habits, and happy tail wags together!
The Biscuit Team
I cancelled my subscription as Biscuit…
I cancelled my subscription as Biscuit does not support overseas walks. I am currently touring Europe in my motorhome with my pooch and find it frustrating our walks cannot be rewarded. My PitPat recognises our activity. Poor service
31 May 2026
Reply from Biscuit Pet Care
Hi Victoria,
Thank you for taking the time to share your feedback.
We're sorry to hear that Biscuit didn't fit your needs while travelling across Europe with your dog. We completely understand how frustrating it must be to stay active, see your walks recognised by PitPat, but not be able to earn rewards through Biscuit during your trip.
Biscuit has always been a UK-focused app, and rewarded walks have only ever been available within the UK. This has been the case since Biscuit launched and is outlined in our Terms & Conditions, which state that Biscuit is intended for UK residents and UK-based use.
That said, we appreciate that this can be disappointing for members who spend extended periods travelling abroad with their dogs, especially when activity is still being tracked through PitPat.
Feedback like yours is incredibly valuable because it helps us understand how people are using Biscuit and where there may be opportunities to improve in the future. We've shared your comments with the team.
We wish you and your pooch many happy adventures across Europe. If you'd like to share any additional feedback, we'd love to hear from you at support@biscuitpetcare.com.
The Biscuit Team
I like to be able to log our (myself…
I like to be able to log our (myself and Buddy) walks and have a comparison of similar breeds. I enjoy taking part in the quizzes and test my knowledge as well as learning new facts.
Biscuit support team do a great job in sorting any issues promptly
3 June 2026
Reply from Biscuit Pet Care
Hi Jill,
Thank you for taking the time to leave such a thoughtful review! 🐾
It’s fantastic to hear that you’re enjoying tracking your walks with Buddy, comparing progress with similar breeds, and getting involved with our quizzes. We love helping people discover new things about their dogs while celebrating the journey they’re on together.
We’re especially pleased to hear that our support team has been able to help quickly whenever you’ve needed us. Your feedback means a lot to the whole pack and motivates us to keep making Biscuit even better.
Thank you for being part of the Biscuit community, and give Buddy a fuss from us!
The Biscuit Team
Had an issue with the app
Had an issue with the app, the team at Biscuit went over and above to sort it out, first class service.
4 June 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Ian, thanks so much for this. We're chuffed the team could get things sorted and turn a wobble into a win. Going over and above is exactly what we aim for, so it means a lot to hear it landed that way. If you ever need a hand again, we're only an email away at support@biscuitpetcare.com. Happy walks, The Biscuit Team
Great to earn whilst walking your dog.
Great to earn whilst walking your dog.
Thank you so much for the free coffees at Costa...
1 June 2026
Reply from Biscuit Pet Care
Hi Alison, free coffees on your walks? That's the dream. We love that Biscuit's turning your everyday strolls into little Costa treats, and there's plenty more where that came from. Thanks so much for the lovely words, and keep those steps (and your pup) happy. Anything you ever need, we're at support@biscuitpetcare.com. Happy walks, The Biscuit Team
Great rewards
14 May 2026
Reply from Biscuit Pet Care
Hi Alun, short and sweet, just like a good treat. We're thrilled you're loving the rewards. Keep walking, keep earning, and if you ever need us we're at support@biscuitpetcare.com. Happy walks, The Biscuit Team
Have been with biscuit from the…
Have been with biscuit from the beginning. It makes so much sense to get freebies for walking your dog when you would do it anyway. We like to use our points at miller and carter and always reward our dog with some steak.
I have recommended this to several friends who have all joined and are happy.
14 May 2026
Reply from Biscuit Pet Care
Hi Dawn, what a brilliant review, thank you. Having you with us right from the beginning means the world, and we love that your dog gets a steak at Miller & Carter for all those walks. That's rewards done right. A huge thank you too for spreading the word to your friends, it's walkers like you who make Biscuit what it is. If you ever need anything, we're at support@biscuitpetcare.com. Happy walks, The Biscuit Team
Changed payments
Was really happy but they have changed payment to monthly i liked annually not sure i will stay
12 May 2026
Reply from Biscuit Pet Care
Hi,
Thanks for your feedback, and we completely understand why that change might feel frustrating. We know annual plans can feel simpler and easier to manage, especially if that’s what you originally signed up for.
We’re always reviewing how we offer subscriptions and pricing so we can keep improving Biscuit and adding more value for dog owners. We really appreciate you being part of the journey so far, and we’d genuinely hate to see you go.
If there’s anything specific that’s made the change difficult for you, please drop us a message at support@biscuitpetcare.com. We’re always listening to feedback and sharing it with the team. 🐾
I get rewarded for walking my dogs
2 May 2026
Reply from Biscuit Pet Care
Hi Lyn, that's what it's all about, getting rewarded for the walks you'd be doing anyway. Thanks for taking the time to leave a review, it really does mean a lot. Keep enjoying those walkies, and we're always here at support@biscuitpetcare.com if you need us. Happy walks, The Biscuit Team
Absolutely great app
Absolutely great app. I use it everyday with both of our dogs. Would recommend to everyone. Follows our everyday walks, with different advice. Plus the great opportunity to earn biscuits to cash in for vouchers. Definitely would never do without it.
5 May 2026
What have you done to this app
Gave it 2 because when it works, its quite good.
The trouble is, it hardly works.
I have uninstalled and reinstalled so many times because I can't end a walk, or it doesn't record any distance.
I probably lose 3 or 4 days of walks every week.
You send an email and you get a standard response asking you to record this, do this, stop that.
It takes hours each go and still doesn't work.
I bet I lose 100 biscuits a week at the moment.
Quick to take my £3.99 a month though. Not any more. Simply not worth it l.
Was brilliant when it came out.
3 May 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Peter,
Thanks for taking the time to share this, we’re really sorry to hear how frustrating the app has been for you lately.
It’s especially disappointing to hear that your walks aren’t recording properly and that you’ve been losing progress, we know how important it is that every walk counts. From what you’ve described, this sounds like a tracking or saving issue that we’d really like to investigate properly.
We’ve reached out to you directly to gather a few more details so our team can dig into what’s going wrong and get this resolved. If you’re happy to share a couple of recent examples of failed walks, we’ll take it from there and do our best to turn this around for you.
We completely understand your concerns around value, especially if the app isn’t working as it should, and we want to make this right.
Please do drop us a message at support@biscuitpetcare.com if you haven’t already, and we’ll prioritise this for you.
Thanks again for your feedback, it really helps us improve.
The Biscuit Team 🐾
Wonderful idea to be rewarded for…
Wonderful idea to be rewarded for walking your dog. Great to see the walks completed.
14 April 2026
Since upgrade it is not recprding my…
Since upgrade it is not recprding my distance most of the time. Really annoying because it worked great previously.
16 April 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Jeanette,
Thanks for your feedback, and we’re really sorry to hear this has been happening, especially if things were working well before the update.
That definitely doesn’t sound right. Walk tracking, including distance, should be recording consistently, so we understand how frustrating it is when it doesn’t, particularly when it affects your progress and rewards. 
We’ve recently made some improvements to how walks are processed in the background, which helps performance overall, but it can sometimes lead to issues like this for certain users. We’d really like to take a closer look at what’s going on in your case.
If you’re happy to, please drop us a quick message at support@biscuitpetcare.com with a bit more detail (device type, app version, and when it tends to happen). That’ll help us get this sorted for you as quickly as possible.
We appreciate you flagging this, it really helps us improve, and we’re on it.
The Biscuit Team 🐾
Reply from Biscuit Pet Care
Hi Nicola,
Thanks for taking the time to share this, and we’re really sorry it’s been a bit hit and miss.
It sounds like your walks are either slow to update or not recording properly while you’re out, which we know can take the fun out of it. Walk tracking should feel smooth and reliable, so this isn’t the experience we want for you.
We’ve recently made some behind-the-scenes improvements to how walks are processed, which means updates can occasionally take a little longer to come through while everything syncs up. That said, it definitely shouldn’t feel inconsistent.
If you can, please drop us a message at support@biscuitpetcare.com with a bit more detail about when this happens. For example, if it’s in low signal areas or happens on every walk. That’ll help us pinpoint what’s going on and get things running as they should.
Thanks again for flagging it. We’re on it.
The Biscuit Team 🐾
It’s a great app making sure my dog…
It’s a great app making sure my dog gets his exercise and is fun.
2 April 2026
Love this app
Love this app. Perfect for anyone who has a dog. So much fun for doing what we do naturally
23 February 2026
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