I have the upright and pet pro spot clan carpet washers . Recently i had a small issue with the pet pro washer , contacted customer service who immediately arranged for the washer to be return... See more
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I have had a couple of vax carpet cleaners and was not happy with them at all and was told when they band broke it was not replaceable so ended up throwing them away. I decided to try a bissell and th... See more
I have always had fabulous customer service if needed from Bissell over 44yrs using their products, always very satisfied products last years and do the job!!.My sweeper finally bit the dust recentl... See more
Excellent service, everything was great! Really happy with the purchase and product quality.
Company replied
Company details
- Appliance shop
- Cleaning products supplier
- Homewares Shop
- Upholstery cleaning service
- Vacuum Cleaner Shop
About BISSELL UK
Written by the company
Home cleaning experts
BISSELL is a family owned company that has been a leader in the homecare business for over five generations. We're committed to researching and understanding the lives and cleaning needs of our customers.
Carpet Cleaners
Wet Cleaners
Spot Cleaners
Steam Cleaners
Vacuum Cleaners
Pet Cleaners
Accessories & Cleaning Formulas
The BISSELL foundation develops smart, innovative yet practical home cleaning solutions, inspired by real life. BISSELL's stockists and retailers are dedicated to providing superior service, because they're as passionate as we are. That's tradition, innovation and passion. This is our past, present and future
BISSELL have been keeping homes spotlessly clean since 1876. Children and pets bring a lot of joy to the home but they can also bring a lot of mess. Discover the complete range of BISSELL floor cleaners, carpet and multi-surface formulas, vacuums & accessories. Order today from direct from BISSELL for exclusive special offers, unrivalled customer service and super fast next-day delivery. Shop Now! Free Next Day Delivery
5 days a week* Up to 6-Year Warranty*
Trust in our design and craftsmanship Hassle-free Returns
Free returns on main units Pay-in-3
Shop now, pay later with PayPal Credit
SHOP NOW
* Europe's No.1 brand in combined upright and portable deep cleaner unit sales. Source: Independent Research Institute (based on number of products sold between Jan 2023 - May 2024).
Contact info
Unit 400, Buckingway business park, CB24 4UQ, Cambridge, United Kingdom
- 0344 888 33 55
- contact@bissell.co.uk
- bissell.co.uk
4.0
Great
3k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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DO NOT BUY FAULTY PRODUCTS
Dear S———-,
The BISSELL MultiReach comes with a two-year manufacturer warranty. Based on your purchase date of April 2022, the warranty expired in April 2024. The product was not recalled, as the battery issue is not a known problem; it is simply related to the frequency of use.
Sincerely,
Fortunate
BISSELL Consumer Care
support.BISSELL.co.uk
0344 888 66 44 Mon-Fri 09:00-18:00, Sat 10:00-17:00, excl. UK public holidays
Find genuine BISSELL accessories and cleaning solutions for your products on BISSELL.co.uk and spare parts – on 4BISSELL.co.uk
Response of bissell custom care as it has a battery issue due to using the hoover too frequently?!?!?!
23 January 2025
Unprompted review
Reply from BISSELL UK
Hi Shannon,
Thank you for this feedback. I am sorry to hear that you have had issues with your multireach. We will make sure this is fed back to the relevant people.
As you have spoken directly with the consumer care team, we would not be able to comment as to the conversation that has been had regarding your warranty. If you wish to contact them to discuss please see the manufacturers telephone 0344 888 66 44
I hope this helps.
Si- Customer Experience Team
Absolute shocking consumer care service…
Absolute shocking consumer care service my product is under 6 years warrenty and has stopped working called consumer care went through troubleshooting over the phone still not working then got told to wait 3-5 working days for a call for a home repair visit it’s now been 7 working days NOTHING I’ve called 3 times to just be told oh we will send an email through and if I don’t get a call back I have to send the product off to then wait a further 10 working days for it to be repaired verry slow at communication never buying from bissell again!!
16 January 2025
Unprompted review
Reply from BISSELL UK
HI
Thank you for leaving this review. As you have spoken directly to the manufacturer regarding your repair we are unfortuantely unable to comment on the information you have been given.
Hopefully they have now resolved this issue and repaired or replaced your machine.
Si- Customer Experience Team
Brilliant Spot Cleaner
Brilliant Company, i ordered a spot clean Pet Pro in the evening and it was on my doorstop first thing the following day! I was using my daughters before and thought i'd better get my own. Works even better than her older model, pleased i went with this one, so easy to use. Would definitely recommend.
30 December 2024
Reply from BISSELL UK
HI Yvonne,
I am glad that you had a good experience receiving your order. Thank you for taking the time to leave a review!
Si- Customer Experience Team
Reply from BISSELL UK
Hi Stephen,
Thank you for the 5 stars! We really appreciate it.
Si- Customer Experience Team
Amazing service
Amazing service, second to none. Very easy ordering and speedy delivery. I purchased this model on reviews that were given. I haven’t used it as yet but looking forward to.
27 December 2024
Reply from BISSELL UK
Hi
I am glad that you had a good experience receiving your order. Thank you for taking the time to leave a review!
Si- Customer Experience Team
Upgraded to hydrosteam and I'm not…
Upgraded to hydrosteam and I'm not looking back.
Left carpets looking new
27 December 2024
Reply from BISSELL UK
Hi Jas
Thank you for leaving us this feedback. I am glad to hear that you are getting impressive results with your BISSELL machine.
Si- Customer Experience Team
Reply from BISSELL UK
Hi,
Thank you for letting us know about your experience with BISSELL direct. We appreciate you taking out the time to leave us this feedback.
Si- Customer Experience Team
What a fantastic purchase
What a fantastic purchase.
My carpet, although quite old, looks like a new carpet.
I can not praise these products enough.
19 December 2024
Reply from BISSELL UK
Hi Robyn,
Thank you for leaving us this kind review. It is always useful to hear
how our customers are getting on with our products!
Si- Customer Experience Team
Great as usual
Even though ordered during the Christmas Period my goods arrived he next day. As usual great service and products from Bissell
27 December 2024
Reply from BISSELL UK
Hi Vicky,
Thankyou for taking the time to leave this feedback! It is greatly appreciated and we are glad your experience has been a positive one! All the best!
Si- Customer Experience Team
I attempted to purchase a product…
I attempted to purchase a product directly from the Bissell website, the purchasing process appeared to fail due to an issue with my online banking. I tried to find out from Bissell if I'd actually managed to purchase the product or not, and they never got back to me. In the end I bought the same product from Argos. product good, Bissell customer service non existent.
31 December 2024
Unprompted review
Reply from BISSELL UK
Hi Lionel,
Thank you for your feedback. We always welcome comments from our customers and I am sorry to read the above. If you would like to discuss this further, please email info@bisselldirect.co.uk and hopefully we can try and ascertain what the issue may be.
Si- Customer Experience Team
Clear website and quick delivery
27 December 2024
Reply from BISSELL UK
Hi Ruth,
I am glad that you had a good experience receiving your order. Thank you for taking the time to leave a review!
Si- Customer Experience Team
brilliant product
brilliant product. I have 7 grandadchildren playing on my carpet but i didnt realise how dirty my 1 year old carpet was until i used bissell cleaning fluid on it
27 December 2024
Reply from BISSELL UK
HI Lorraine,
We're thrilled to hear that you are enjoying using your BISSELL. Thanks for the 5 stars!
Si- Customer Experience Team
Brilliant
Superb service and great communication. Fast delivery by lovely friendly courier who brought the package right to my front door. Sweeper is excellent and very easy to use. So quiet too. Many thanks Bissell.
27 December 2024
Reply from BISSELL UK
Hi.
I'm glad to hear that you had a quick and easy experience ordering with us. Thanks for the feedback!
Si- Customer Experience Team
Was recommended BISSELL by a family…
Was recommended BISSELL by a family member, received a few days ago and am very happy with my purchase.
27 December 2024
Reply from BISSELL UK
Hi Jean,
Thank you for taking the time to leave such a kind review. Your feedback is very valuable to us!
Si- Customer Experience Team
Reply from BISSELL UK
HI Mandy,
Thank you for letting us know about your experience with BISSELL direct. We appreciate you taking out the time to leave us this feedback.
Si- Customer Experience Team
Top Quality Product
I am very pleased with my new Bissell Spot Cleaner and I am thinking about ordering a new Bissell Carpet Cleaner
20 December 2024
Reply from BISSELL UK
Hi,
Thank you for taking the time out to leave these kind words, it is greatly appreciated.
Si- Customer Experience Team
Good products ,prompt delivery .Very…
Good products ,prompt delivery .Very expensive for ancillaries !
27 December 2024
Reply from BISSELL UK
Hi Stuart,
Thank you for taking the time to leave a review. We appreciate the constructive feedback, and I will pass this on to the team!
Si- Customer Experience Team
Just got a puppy and the Bissell spot…
Just got a puppy and the Bissell spot wash has been absolutely brilliant at sorting out those puppy puddles . Deffinately recommended.
20 December 2024
Reply from BISSELL UK
Hi Joanne,
Thank you for taking the time to leave a review. I'm glad you hear you are enjoying your BISSELL!
Si- Customer Experience Team
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