I invested in Bitcoin years ago and lost my passw and username after my husband passed away and i moved froom provinces, i queried it and they said they cannot help me so ive got absolutely NO trust i... See more
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Best of hard work regardless to you all. I am pleading to you all to help bitcoin increases over higher and higher prices to call in for good investments . I am pleading as for good investments as l h... See more
Company replied
As you know I'm new member and I'm participating in the business. But so far I didn't get even the bonus withdrowal. How can I proceed for withdrawal. Please help me. Your name is trust pilot. But you... See more
Company replied
My problem is that why the Bitcoin.com refuses to change it Policy about Cross Border payment? Peers to Peers payment it is fake and not correct.We have Banks our Online businesses but we do not rec... See more
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Company details
Written by the company
Bitcoin.com is your premier source for everything Bitcoin-related. We can help you buy or sell bitcoins and download a bitcoin wallet. You can also read the latest news, track recent market changes for your favorite cryptocurrencies or engage with the community, and much more.
Contact info
St. Kitts & Nevis
- support@bitcoin.com
- bitcoin.com
You should know
3.4
Average
4k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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As you know I'm new member and I'm…
As you know I'm new member and I'm participating in the business. But so far I didn't get even the bonus withdrowal. How can I proceed for withdrawal. Please help me. Your name is trust pilot. But your practice is not. I sent for you the screenshot of the platform. Your replay is nothing. As far as I used data at least I need some money. Your fake advertising says 5000$ for registration for criptomania.
16 January 2025
Unprompted review
Reply from Bitcoin.com
Hi Samson,
Thank you for contacting us.
It seems the bonus withdrawal you mentioned is unrelated to Bitcoin.com, and you may have been in contact with a scammer. Please note that we only provide support for issues related to the Bitcoin.com Wallet app, as well as our products and services.
If you have any questions or need assistance regarding our products or services, feel free to reach out to us at support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
Why can I not get into my…
Why can I not get into my account???????? It's been removed and deleted completely from UK servers??? I already have a account with a wallet and crypto in these wallets. I should be able to access this. You're reply is no help.
24 January 2025
Unprompted review
Reply from Bitcoin.com
Hi Matthew,
We’re sorry to hear about the issue you’ve encountered.
Please note that Bitcoin.com is currently unable to open new accounts for retail customers based in the UK. However, we plan to onboard users in the UK soon.
If you have any additional questions, please feel free to reach out to our support team at support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
I love using a crypto for more business trading to a different place
I really want to know more about cryptocurrency trading platform and more coming business
31 January 2024
Unprompted review
Reply from Bitcoin.com
Hi there!
Thanks for the 5-star review!
Reach out to our support team at support@bitcoin.com if you have Bitcoin.com wallet app-related concerns.
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Magona,
Thanks for the 5-star review!
If you have any further questions, feel free to reach out to our support team at support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
Great reading for someone who feels…
Great reading for someone who feels like a rabbit in front of car headlights when it comes to crypto world.
18 January 2025
Unprompted review
Reply from Bitcoin.com
Hi Julian!
Thank you for your 5-star rating!
If you have any further questions, feel free to reach out to our support team at support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
I just don't understand this app
10 January 2025
Unprompted review
Reply from Bitcoin.com
Hi Michael,
Sorry to hear that you are experiencing an issue using the Bitcoin.com wallet app.
From the Bitcoin.com wallet app, please go to "Settings," then "Help & Support," and choose "Speak with a support agent." Send us a message, and we'll be happy to assist resolving the issue.
You can also contact us via email at support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
Why do I keep getting emails with info…
Why do I keep getting emails with info that is useless crypto and forex destroyed my life with scammers that's all I have ever met in the crypto market people look to take advantage of other people crypto is destroying this country and lives of the people and all u people do is keep making it worse with new things in the eco system that is already to complicated to understand start sending more detailed emails on every step for beginners to get start and not lose there money to Blockchain expensive fees and every single platform needs to find and investigate ever single wallet holder and there transactions to ensure the proper things are being done and bad people get caught and prosecuted
30 December 2024
Unprompted review
Reply from Bitcoin.com
Hi Joseph,
We’re sorry to hear about this issue. Please note that our team members will never contact you to request any funds. If you're receiving such emails, they are likely from scammers. We recommend blocking those emails immediately.
If the emails are coming from the Bitcoin.com platform and you wish to unsubscribe, simply scroll to the bottom of the email and click the "please click here" link. This will direct you to a page where you can unsubscribe.
If the link doesn’t work, feel free to contact our support team at support@bitcoin.com using your registered email address, and we’ll assist you in removing your email from our marketing list.
Thank you for your understanding!
Best regards,
The Bitcoin.com Support Team
Reply from Bitcoin.com
Hi SSaeid,
We are glad to hear that you are enjoying the Bitcoin.com wallet app.
If you have any further questions, feel free to reach out to our support team at support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
Because we need card for life
5 January 2025
Unprompted review
Reply from Bitcoin.com
Hi Marjan,
If you're interested in the V-Card, a Web3 prepaid card that allows you to top up with crypto and spend your balance anywhere, feel free to reach out to our support team at support@bitcoin.com.
We'll be happy to provide you with all the details!
Best regards,
Bitcoin.com Support Team
I purchased 2 separate $400 dollars…
I purchased 2 separate $400 dollars worth of bitcoin to be sent to the same address. The first purchase was received and sent..seemingly with no issues. The Wsecond purchase, I used PayPal to pay for both, went bad almost right away.during the purchase I received a message that it was denied so I checked back on Paypal and the money had not been returned so I checked my account on the Bitcoin.com app..the Bitcoin was not in my account. I found out that yes in fact there was a cancellation of two transactions and two transactions were successful, what happened was that Bitcoin.com app sent 1 successful transaction for one purchase and a cancelled transaction for the other transaction to the same address leaving a shortage of $400 worth of bitcoin at the address it was sent to..further checking revealed Bitcoin.com sent the missing $400 worth of bitcoin to an address that was not the address stipulated cancelled transaction was sent to an other address..Bitcoin.com tried to say it was Moonpay.com's fault..it was not then tried to say it was PayPal's fault it was not..Bitcoin.com did send 1 transaction of $400 dollars worth of bitcoin and $0 worth of bit coin to the designated send address. But Bitcoin com did deny payment for the second send then it was reversed and PayPal allowed the second transaction to proceed.
It did not show up that transaction was denied the only evidence is with the time stamps that I got from Moonpay .com App..it showed that the first transaction was composed of a successful send of $400 in Bitcoin as it should have, but it also showed that there was a failed send also at a later time. The second send had a successful send and failed send also but the successful send was sent to a different address and is not in my wallet for the wallet used to send the second successful one so the second send sent unsuccessful amount $0 Bitcoin for the second send and changed the wallet that was used to send it..this had to be an inside job..because my wallet that was used to purchase had the same address as before..previous sends..then a wallet I did not choose to receive the purchased Bitcoin was used to send to an address I did not give as the address of where to send the purchased Bitcoin..the address of the wallet used to send the successful Bitcoin the second time is empty but it's not the address I was given for the wallet used to receive the Bitcoin I purchased to send to the same address as the first $400nworth of Bitcoin, so that's how someone at Bitcoin stole my Bitcoin and tried to cover it up except I uncovered what they did not want me to know..I got the transactions from Moonpay.com then went back to Bitcoin,com and found them..
2 January 2025
Unprompted review
Reply from Bitcoin.com
Hi there,
Thank you for reaching out and sharing the details of your experience.
We’re sorry to hear about the issues you’ve experienced with your transactions. When transactions are declined by PayPal, your bank, or Moonpay, they typically enter a pre-authorization stage, during which the funds are temporarily held before being released within 7–10 working days. This is a standard process for declined transactions.
The Bitcoin.com wallet is non-custodial meaning no one has access to your wallet unless you reveal the 12-word recovery phrase to someone.
To assist you further and investigate this matter with Moonpay to find out complete details including why any transactions were delivered to different wallet addresses, please contact us directly at support@bitcoin.com with all relevant transaction details.
Our team will work with Moonpay to ensure this is thoroughly reviewed.
Best regards,
Bitcoin.com Support Team
I write this as a very *URGENT* request…
I write this as a very *URGENT* request to login into my account . I went to volunteer in Cambodia and unfortunately lost mostwof my documents including my important sign in codes.
I need to start getting in account especially to buy more BITCOINS
26 December 2024
Unprompted review
Reply from Bitcoin.com
Hi there,
Sorry to hear about your issue. If you bought Bitcoin on another platform, please contact their support team directly.
The Bitcoin.com Wallet is non-custodial, which means access to your wallet is only possible if you have your 12-word recovery phrase. Unfortunately, without this recovery phrase, you won’t be able to access the Bitcoin or other cryptocurrencies stored in the wallet. No documents are required to access your wallet—only the recovery phrase is needed.
If you have any further questions, feel free to reach out to our support team at support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Ronilla,
Thank you for the 5-star review, and we are glad that you had a positive experience using the Bitcoin.com wallet app.
Best regards,
The Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Shittu!
Thank you for your 5-star review and we are glad that you are enjoying using the Bitcoin.com wallet app.
If you have any questions and are using the Bitcoin.com wallet app, simply tap "Settings," then "Help & Support," and select "Speak with a support agent." Send us a message, and we’ll be happy to assist you.
For email support, please reach out to support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
It's just a waste of time for me.
I have not registered in the Bitcoin so I am not interested to receive mail from it.
27 December 2024
Unprompted review
Reply from Bitcoin.com
Hi Cool boy!
Thank you for your feedback.
If you wish to unsubscribe from emails, you can tap unsubscribe from emails you're getting from us or contact us at support@bitcoin.com for assistance.
Best regards,
Bitcoin.com Team
u keep taking $$ out of the account
26 December 2024
Unprompted review
Reply from Bitcoin.com
Hi Antonius,
Sorry to hear about your issue.
We only assist with issues related to the Bitcoin.com platform, including the wallet app.
Bitcoin.com does not have access to withdraw funds from users' accounts. If you’re noticing unexpected transactions, we recommend checking your transaction history and ensuring your account is secure.
If you need assistance or have concerns, please reach out to us at support@bitcoin.com. We're here to help!
Best regards,
Bitcoin.com Support Team
High risk of scam.Your registered coins…
High risk of scam.Your registered coins cannot be traced . If stolen from you ..you loose. The criminals win. Fake security. Trillions of dollars in coins are being held and it flabbergasts me that these digital currencies can't be retrieved. Purely designed for illegal activity..THEFT. DO NOT BUY. Actual Date 9/22
26 December 2023
Unprompted review
Reply from Bitcoin.com
Hi Rotciv,
Thank you for sharing your concerns.
At Bitcoin.com, we prioritize security and transparency. While blockchain transactions are irreversible, safeguarding your recovery phase and wallet is crucial to prevent risks.
Cryptocurrencies serve many legitimate purposes, and the industry is continuously working to enhance security.
For guidance on secure practices, feel free to contact our support team at support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
Bought crypto 3 times same way through…
Bought crypto 3 times same way through site. 2 purchases got to my account one didn't. Chatted with help who claimed it wasn't bought through their site but a partners site and they couldn't help me. Never got deposit. Decided this wasn't for me. Sold crypto but funds never made it to my bank account. Terrible experience with this app. Beware if you use them. It may be great for some but not everyone.
18 December 2024
Unprompted review
Reply from Bitcoin.com
Hi Bill,
We’re sorry to hear that only two of your three purchases were completed and that the crypto you sold hasn’t reached your bank account.
Please reach out to our support team at support@bitcoin.com. We’ll work with you to investigate the issue and resolve it as quickly as possible.
Best regards,
Bitcoin.com Support Team
Huge fees !!
Huge fees !!! I sent over £450 and well under £400 arrived in my wallet. Approximately 15% disappeared.
22 November 2024
Unprompted review
Reply from Bitcoin.com
Hi Jaypea!
Transaction fees are determined by the third-party processor and network fees, which can vary based on factors like demand.
We understand your concern and recommend reviewing fee details before confirming transactions. If you’d like further clarification, feel free to contact us at support@bitcoin.com.
Best Regards,
Bitcoin.com Support Team
very helpful support staff
I was having a problem recovering my wallet and Marcel guided me through the entire process. He was very patient, kind and helpful.
All the best
8 December 2024
Unprompted review
Reply from Bitcoin.com
Hi Mohammed,
Thank you so much for sharing your experience!
We’re thrilled to hear that Marcel was able to assist you patiently and effectively. Your kind words mean a lot to us. All the best to you too, and don’t hesitate to reach out if you need further assistance!
Best regards,
Bitcoin.com Support Team
Disappointed investor
I wish to cash out but the app sends me to moonpay..its not available in my region??
You took my money now i want it back....
I used another company to finally cash out
6 December 2024
Unprompted review
Reply from Bitcoin.com
Hi George,
Buy and sell transactions in our app are handled by third-party processors like Moonpay. If Moonpay does not support your region, we offer alternative options for cashing out.
Please contact us at support@bitcoin.com, and we’ll guide you through the available options to resolve this for you.
Best regards,
Bitcoin.com Support Team
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