Complimentary spins were marked active in the rewards section, but Sweet Bonanza displayed nothing. Support chat stated to relog, then clear the cache, then give it another 24 hours. By the next eveni... See more
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Company details
Written by the company
Royalen - 200% up to £2,000 + 200 Free Spins
Contact info
United Kingdom
- info@bitcoinmining.city
- bitcoinmining.city
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14 March was when the problem started.
14 March was when the problem started.
The withdrawal request line disappeared after I switched devices.
It was already my second coffee, so maybe I was impatient, but still.
The entire thing felt messy rather than just slow — could be clearer.
I only noticed Cashier Sun 19:20…
I only noticed Cashier Sun 19:20 because my bank showed nothing while the casino receipt at Sun 15:18 said paid. Lobby notice contradicted the cashier after another refresh.
Transaction history loaded dates but no…
Transaction history loaded dates but no amounts. Somehow, desktop and mobile cashiers listed different methods. it made the site feel half-tested. The whole thing felt more confusing than it needed to be.
Not ideal
Not ideal: Casino session expired while I was uploading a KYC file brilliant..
after my second coffee
after my second coffee, The casino wanted address proof only after I clicked payout
tried to get a quick twenty minutes of…
tried to get a quick twenty minutes of slots in before picking the kids up and spent eight of it on a login loop... enter details, spinner, back to the login page, repeat. it let me in on the fourth go.
While the train was late
While the train was late, The live casino table froze right after I changed the stake
Tuesday evening I noticed recent games…
Tuesday evening I noticed recent games forgot the slot after login. I looked again afterwards and the screen still displayed the same thing.
I saved Live Roulette to favourites…
I saved Live Roulette to favourites twice. Oddly, the game opened in demo mode while real balance was visible.
I only wanted to finish one round cleanly.
The same detail was still wrong before bed.
I probably wouldn't have minded if the site had simply shown one accurate status.
Cashier Mon 16:56 was where it began
Cashier Mon 16:56 was where it began: support called it approved with Mastercard, but review stayed on the account. Message centre hid the cashout reason after another refresh.
Date filter counted yesterday's deposit…
Date filter counted yesterday's deposit under today. I was checking spending, not doing bookkeeping, so the broken filter made the page useless. Support still had the same old note afterwards
In my case
In my case, the same eight slots have been in the popular row since february. I know since I have been playing here since then, and two of the eight haven't been playable on my account for a month of that.
Complimentary spins were marked active…
Complimentary spins were marked active in the rewards section, but Sweet Bonanza displayed nothing. Support chat stated to relog, then clear the cache, then give it another 24 hours. By the next evening the promotion had ran out. They could see the spins in the account, supposedly, just not enough to let me use them.
The agent asked for my ID photo
The agent asked for my ID photo, then another agent asked again six hours later. Same account, same ticket, no sign either had read the upload notes. That is where the irritation started for me.
at 1am
at 1am, and then Casino receipt #72476: the bank line was empty while the casino receipt after 17 minutes said paid. KYC status hid the document name while I sat refreshing.
No thanks
No thanks, Registration was quick, then the casino cashier asked for KYC only at payout done with that
Hot Spin on old iPhone SE
Hot Spin on old iPhone SE; recently played with case #59070 opened the wrong slot again. Email update left the old status inside the account while the cashier still said failed
I caught it because Transaction page…
I caught it because Transaction page because fullscreen closed with Revolut and reset the stake before the next spin. Email update stayed half-loaded while I watched the account page.
Cool-off screen
Cool-off screen; date filter showed no payouts with Neteller while cashier showed pending.
Lobby notice sent me back to chat after another refresh.
The account page skipped the timestamp.
Casino menu on weak mobile data outside…
Casino menu on weak mobile data outside became a problem when a short first session from the casino profile left a missing round. Profile page changed after refresh after I checked support ticket
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