I have had a Bitebird for more than 10 years. It had worked fine for that time, expense in the U.S. but it worked. I returned to the U.S. from Europe at the end of April 2023 (to San Francisco). The... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First, thank you very much for you rcontinous support. Although I have no chance to enjoy your service for almost two years by COVID-19 but have appreciated your good service for world wide wothout re... See more
Company replied
The rates are still to expensive. A while ago, they promised to adjust it. If you are not able to buy a new paket in time, the Money from the "expired Credit" is gone. Other Provider doing a... See more
Company replied
Service is OK, but update policy is outdated. Modern travellers only need Bitebird-like services every now and then, and shouldn't be forced to update/recharge anually without use!
Company replied
Company details
Information provided by various external sources
Bitebird: International hotspot for travellers. Take your own wifi with you in more than 100 destinations around the world, and save up to 90% on roaming. We are also aboard Air France KLM planes!
Contact info
49-51 Quai de Dion Bouton, CS 50034 92806, Puteaux CEDEX, France
- +33174959512
- marketing@bitebird.com
- bitebird.com
2.7
Poor
666 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The rates are still to expensive
The rates are still to expensive.
A while ago, they promised to adjust it.
If you are not able to buy a new paket in time, the Money from the "expired Credit" is gone.
Other Provider doing a much better - customer friendly - Job.
16 March 2020
Unprompted review
Reply from Bitebird
Dear Franck,
We work to always offer you the best services and we also work to improve everyday. The validity of your credit becomes again 1year every time you recharge.
Sincerely,
The Bitebird Team
A minor points is the relatively short…
A minor points is the relatively short battery life of my device.
13 March 2020
Unprompted review
Reply from Bitebird
Dear Customer,
hank you for your feedback. When you receive your Bitebird, we advise you to recharge the battery fully in order to be able to use it during several hours.
The maximum working time is 6 hours (depending on the network) and the maximum standby time is 300 hours.
To recharge your device, connect it either directly to your laptop, or use a USB Wall Adapter Plug. While travelling, if needed, take a travel plug along to be able to recharge it everywhere.
Kind regards,
The Bitebird Team
Easy to use and rates are competitive…
Easy to use and rates are competitive to local sim cards.
12 March 2020
Unprompted review
Reply from Bitebird
Dear Francis,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
The Bitebird Team
Bitebird is a helpful device dedicated…
Bitebird is a helpful device dedicated to provide internet network around the world . So if someone have an international professional life I advice bitebird to have net easily.
17 February 2020
Unprompted review
Reply from Bitebird
Dear Djibril,
Thank you so much for your feedback. Your satisfaction is our priority and we work to always offer our customers the best services wherever they travel.
Kind regards,
The Bitebird Team
It is workings but it's too expensive…
It is workings but it's too expensive comparing to buy a new local SIM.
30 January 2020
Unprompted review
Reply from Bitebird
Dear Lino,
Thank you for taking the time to share your feedback. The Bitebird offer is design for travelers and frequent travelers. It is the best solution for you to stay connected wherever you are in the 154 countries which are available in our offer at the moment.
The rates are different depending on the country because telecom partners are different but they are always at least 30% cheaper than usual roaming costs applied by providers when you are abroad.
You can check all our rates before you travel on our website on the following page:
https://www.bitebird.com/rates-coverage/
Kind regards,
The Bitebird Team
Really useful when traveling
Really useful when traveling. But this is just in case of emergency, to check the emails and not to download or watch movie for example, since the price will increase rapidly.
29 January 2020
Unprompted review
Reply from Bitebird
Dear customer,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
The Bitebird Team
Only some countries price is very high
Only some countries price is very high. Besides that I think the service is excellent
28 January 2020
Unprompted review
Reply from Bitebird
Dear Minou,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
The Bitebird Team
Your product is way too expensive and…
Your product is way too expensive and data runs out too fast.
Try and improve on this please.
28 January 2020
Unprompted review
Reply from Bitebird
Dear Babajide,
Thank you for taking the time to share your feedback.
The Bitebird offer is designed for travelers and frequent travelers. The rates are different following the country but they are always much cheaper than usual ROAMING costs applied by providers when you are abroad.
In order to save more of your credit, we advise you to switch OFF your Bitebird when you do not use it, and this will avoid that updates and all applications stay always connected, using all your credit without you realizing it.
You can check all our rates (from 0,01€/MB) before you travel on our website on the following page:
https://www.bitebird.com/rates-coverage/
Kind regards,
The Bitebird Team
A great product which I have used…
A great product which I have used seamlessly in various countries. It’s just a pity that the money runs out after a year. This feature doesn’t help those who don’t travel a great deal.
28 January 2020
Unprompted review
Reply from Bitebird
Dear James,
Thank you for your feedback. We work to always offer you the best services and we also work to improve everyday. The validity of your credit (current and new credit) becomes again 1year every time you recharge.
Sincerely,
The Bitebird Team
easy to used every where
22 January 2020
Unprompted review
Reply from Bitebird
Dear Laurensius,
Thank you very much for your feedback. Your Bitebird is very easy to use and pocket-sized, it will follow you everywhere to allow you to enjoy your Internet connexion.
Kind regards,
The Bitebird Team
Takes a long time to connect most…
Takes a long time to connect most countries I travel to. Seems to disconnect or be extremely slow loading pages. Has no coverage in New Caledonia.
21 January 2020
Unprompted review
Reply from Bitebird
Dear Mark,
The connexion to the network takes normally few seconds. If you see that it takes more than 3 minutes or that it does not connect at all, do not hesitate to contact our customer service for further assistance:
customerservice@bitebird.com
All countries that are available on the Bitebird data plans are listed on the page below:
https://www.bitebird.com/rates-coverage/
Kind regards,
The Bitebird Team
Few times my Bitebird wasn’t working
21 January 2020
Unprompted review
I have found two major problems
I have found two major problems: 1) The battery life does not last long enough\, sometimes a few hours after full charging;2) the prices charged are not so cheap!
21 January 2020
Unprompted review
I can connect easy special in USA
I can connect easy special in USA. I have not signal when I am far for the cost more than 12miles.
13 January 2020
Unprompted review
Easy to use
Easy to use.
One regret: it would be useful to be able to check on the device what is the remaining credit availalable
29 December 2019
Unprompted review
Reply from Bitebird
Hello Marguerite,
Thank you for your feedback. You can check your remaining credit at any moment, even if you have no credit left:
- on your MyBitebird application (Available on PlayStore and AppStore)
- on the webpage Bitebird.mobi >> You just need to be connected to the Bitebird Wifi signal with your phone/tablet. Do not hesitate to contact our Customer Service Team for more help:
- E-mail: customerservice@bitebird.com
- Phone number : 33 1 74 95 95 12
Monday to Friday: 9:00 – 17:00
Saturday: 11:00 – 15:00
Kind regards,
The Bitebird Team
In Asia big delay to start up Bitebird data stream
In Asia it takes a lot of time to receive connection to a net provider. In China it took sometimes more than 20 minutes. That is a big problem when bitebird falls to sleep and after wake up you need 20 minutes to get connection. If there is connection, it's good and fast. The special Asia bundle is good affordable.
14 December 2019
Unprompted review
I'm at Island Rote on Nembrala area no…
I'm at Island Rote on Nembrala area no service
12 December 2019
Unprompted review
Reply from Bitebird
Dear Frans,
Thank you for your feedback. We regret to hear that you encountered those difficulties with your Ubigi connection. Our telecom partner in Indonesia is Ooredoo and you benefit from the same coverage as local users. If the services did not work at all, do not hesitate to share with our Customer Service Team the specific addresses and places where you encountered this situation:
customerservice@bitebird.com
It is important for us and our telecom partners to always improve the quality of our services in all areas. That's why we share information about experiences with coverage/network from our customers with local telecom partners in order to improve this kind of situations.
Kind regards,
The Bitebird Team
great customer journey
12 December 2019
Unprompted review
Reply from Bitebird
Dear Laurent,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
The Bitebird Team
Hello
Hello . No working en the regien i want !!
Hope make distrupation more en nearly future
10 December 2019
Unprompted review
Reply from Bitebird
Dear Obeida,
Bitebird is available in more than 150 countries and we are working everyday to open more countries and become worldwide.
Do not hesitate to subscribe to our Newsletter to be informed as soon as a new country is added:
https://www.bitebird.com/
Kind regards,
The Bitebird Team
The service is great the device you…
The service is great the device you provide is average/poor
7 December 2019
Unprompted review
Reply from Bitebird
Dear Jakob,
Thank you for your feedback. We work to improve everyday and to make sure that every step of your experience with us is positive.
Kind regards,
The Bitebird Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.