I have had a Bitebird for more than 10 years. It had worked fine for that time, expense in the U.S. but it worked. I returned to the U.S. from Europe at the end of April 2023 (to San Francisco). The... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First, thank you very much for you rcontinous support. Although I have no chance to enjoy your service for almost two years by COVID-19 but have appreciated your good service for world wide wothout re... See more
Company replied
The rates are still to expensive. A while ago, they promised to adjust it. If you are not able to buy a new paket in time, the Money from the "expired Credit" is gone. Other Provider doing a... See more
Company replied
Service is OK, but update policy is outdated. Modern travellers only need Bitebird-like services every now and then, and shouldn't be forced to update/recharge anually without use!
Company replied
Company details
Information provided by various external sources
Bitebird: International hotspot for travellers. Take your own wifi with you in more than 100 destinations around the world, and save up to 90% on roaming. We are also aboard Air France KLM planes!
Contact info
49-51 Quai de Dion Bouton, CS 50034 92806, Puteaux CEDEX, France
- +33174959512
- marketing@bitebird.com
- bitebird.com
2.7
Poor
666 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
expensive....
15 July 2019
Unprompted review
Reply from Bitebird
Dear Frans,
Thank you for taking the time to share your feedback.
The Bitebird offer is designed for travelers and frequent travelers. It is the best solution for you to stay connected wherever you are in the countries which are available (more than 145 in total). You turn your device ON and you are connected right away! This is also the advantage of your Bitebird because you will not waste time looking for a suitable connectivity solution while you just landed, instead of enjoying your trip.
The rates are different following the country but they are always much cheaper than usual ROAMING costs applied by providers when you are abroad. You can check all our rates (from 0,01€/MB) before you travel on our website on the following page:
https://www.bitebird.com/rates-coverage/
Kind regards,
The Bitebird Team
They a very good
15 July 2019
Unprompted review
Reply from Bitebird
Hello Ricardo,
Thank you so much for your feedback. Our team works hard to offer you the best products and services.
Kind regards,
The Bitebird Team
Quck and very useful reponses to my…
Quck and very useful reponses to my questions
10 July 2019
Unprompted review
Reply from Bitebird
Hello Andrew,
Thank you so much for your feedback. Our Customer Support team is available and ready to help you in any situation, and we are happy that you contacted us.
Kind regards,
The Bitebird Team
A good way to have internet while on a…
A good way to have internet while on a trip. Unfortunately not working everywhere like in Mexico..
1 July 2019
Unprompted review
Reply from Bitebird
Dear Jan,
Thank you for taking the time to share your feedback. You benefit from the same coverage as local users and it is important for us and our telecom partners to always improve the quality of our services in all areas. That's why we share information about experiences with coverage/network from our customers with local telecom partners in order to improve this kind of situations.
Do not hesitate to share with our Customer Service team the specific addresses and places where you encountered this situation:
customerservice@transatel-datasim.com
Kind regards,
The Bitebird Team
The only problem that time to time the…
The only problem that time to time the Bitebird
reported being out of service and it was necessary to turn off the equipment and turn it on again. Everything else good!
30 June 2019
Unprompted review
Reply from Bitebird
Hello Niquita,
Thank you for your feedback. In order to find a solution for the situation you described above, do not hesitate to contact our Customer Support team :
- E-mail: customerservice@transatel-datasim.com
- Phone number : +33 1 74 95 95 12
Monday to Friday: 9AM-5PM (CET)
Saturday: 11AM - 3PM (CET)
Please contact us whenever you want, we will be pleased to help you !
Kind regards,
The Bitebird Team
Whe it works
Whe it works, Bitebird is fine. But I experience too many times when the service works and then suddenly there is NO SERVICE while not moving.
It is too unreliable now.
25 June 2019
Unprompted review
Reply from Bitebird
Dear Bruno,
Thank you for taking the time to share your feedback. You benefit from the same coverage as local users and it is important for us and our telecom partners to always improve the quality of our services in all areas. That's why we share information about experiences with coverage/network from our customers with local telecom partners in order to improve this kind of situations.
Do not hesitate to share with our Customer Service team the specific addresses and places where you encountered this situation:
customerservice@bitebird.com
Kind regards,
The Bitebird Team
Eh, what?
I’ve never had any trouble from Bitebird in mainland Europe and have rarely been without a signal.
The charges are reasonable and the kit is reliable.
I suppose one must wonder if Huawei is monitoring my traffic, but I have nothing to hide!
25 June 2019
Unprompted review
Reply from Bitebird
Dear Leslie,
Thank you so much for your feedback. Our team works hard to offer you the best products and services.
Kind regards,
The Bitebird Team
It is an easy system
It is an easy system. Data tends to use the available budget up faster than you think.
More countries are becoming available, the Middle East can be a bit hit and miss.
I had an issue ... contacted the company with the fault details ... got only a standard reply, no reaction to the additional info provided ... not a satisfactory reaction ... in the end resetting a number of times seemed to solve the issue. It has not come back.
19 June 2019
Unprompted review
Reply from Bitebird
Dear Rienk,
Thank you for your feedback. We regret to hear that you have had some difficulties with your connection. We work to improve everyday and we apologize if the investigation on this situation took more time than expected. We are happy that you could then use your services and that the issue did not happened again.
Bitebird is available in more than 145 countries and we are working everyday to open more countries and become worldwide. Do not hesitate to subscribe to our Newsletter to be informed as soon as a new country is available:
https://www.bitebird.com/
Kind regards,
The Bitebird Team
Very good product
19 June 2019
Unprompted review
Reply from Bitebird
Dear Paullette,
Thank you so much for your feedback. Your satisfaction is our priority and we work hard to offer our customers the best services.
Kind regards,
The Bitebird Team
Easy to use and are notified almost…Ease of use
Easy to use and are notified almost immediately how much you have spent and your account balance
12 June 2019
Unprompted review
Reply from Bitebird
Dear Francis,
Thank you so much for your feedback. Our team works hard to offer you the best products and services.
Kind regards,
The Bitebird Team
I've been using bitebird for two years…
I've been using bitebird for two years now, mine normally suppots 4 devices.
I've used it in The Netherlands, UK, Germany, France, Australia, New Zealand, Canary Islands and the result is always the same. Turn it on, it connects to the local network, and I can access my emails, whats app and FB. It just does what it says it will. Perfect!
21 May 2019
Unprompted review
Reply from Bitebird
Dear Customer,
Thank you so much for your feedback. Your satisfaction is our priority and we work hard to offer our customers the best services wherever they are.
Kind regards,
The Bitebird Team
Bitebird Data charges are insane
Bitebird Data charges are insane! When using this you top up your account with credits in € you then get charged per mb depending on the country. 64 € credit gave less than 1Gb comparing this other similar products like Skyroam you pay 80 € a monthly for UNLIMITED amount of data.I would not recommend this to anyone.
20 May 2019
Unprompted review
Reply from Bitebird
Dear Werner,
The Bitebird offer is designed for travelers and frequent travelers. That's why it is the best solution for you to stay connected wherever you are in the countries which are available (more than 145 in total). You turn your device ON and you are connected right away! This is also the advantage of your Bitebird because you will not waste time looking for a suitable connectivity solution while you just landed, instead of enjoying your trip.
The rates are different following the country but they are always much cheaper than usual ROAMING costs applied by providers when you are abroad. You can check all our rates (from 0,01€/MB) before you travel on our website on the following page:
https://www.bitebird.com/rates-coverage/
Kind regards,
The Bitebird Team
Reply from Bitebird
Dear Customer,
Thank you so much for your feedback. Our team works hard to provide you the best services wherever you are.
Kind regards,
The Bitebird Team
The battery life is very short
The battery life is very, very short on BiteBird otherwise it is perfect.
14 May 2019
Unprompted review
Reply from Bitebird
Dear Customer,
Thank you for your feedback. When you receive your Bitebird, we advise you to recharge the battery fully in order to be able to use it during several hours.
The maximum working time is 6 hours (depending on the network) and the maximum standby time is 300 hours.
To recharge your device, connect it either directly to your laptop, or use a USB Wall Adapter Plug. While travelling, if needed, take a travel plug along to be able to recharge it everywhere.
Kind regards,
The Bitebird Team
Reply from Bitebird
Dear Serge,
Thank you so much for your feedback. Your satisfaction is our priority and we work hard to offer our customers the best services.
Kind regards,
The Bitebird Team
I don't think there should be an expiry…
I don't think there should be an expiry date on credits. Data still very expensive in countries such as China and Canada - which is a bit of a surprise!
7 May 2019
Unprompted review
Reply from Bitebird
Dear Ralph,
Thank you for your feedback. We work to always offer you the best services and we also work to improve everyday. The validity of your credit becomes again 1year every time you recharge.
Kind regards,
The Bitebird Team
Reply from Bitebird
Dear customer,
Thank you for taking the time to share your feedback.
The Bitebird offer is designed for travelers and frequent travelers. The rates are different following the country but they are always much cheaper than usual ROAMING costs applied by providers when you are abroad.
You can check all our rates (from 0,01€/MB) before you travel on our website on the following page:
https://www.bitebird.com/rates-coverage/
Kind regards,
The Bitebird Team
Very bad experience.
They are not giving any warning on what you have to switch off on your phone, and once I had spend in 1 morning 50 € saldo, and I wrote them, they finally told me that I should have done this, and this and this.
No compensation was offered, and I was left with the feeling: "who cares".
Never will use their service again.
7 May 2019
Unprompted review
Bitebird is a lifesaver in many situations
Bitebird is a lifesaver in many situations when travelling. To ensure you maintain internet access at a reasonable price, alone or with a small team. I'm not leaving the country without it!
7 May 2019
Unprompted review
Reply from Bitebird
Dear Jef,
Thank you very much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
The Bitebird Team
Still too expensive
Still too expensive. Does not consider special offers in countries that are cheaper than 'normal local' prices.
27 March 2019
Unprompted review
Reply from Bitebird
Dear Marietha,
Thank you for taking the time to share your feedback.
The Bitebird offer is designed for travelers and frequent travelers. The rates are different following the country but they are always much cheaper than usual ROAMING costs applied by providers when you are abroad.
You can check all our rates (from 0,01€/MB) before you travel on our website on the following page:
https://www.bitebird.com/rates-coverage/
Kind regards,
The Bitebird Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.