I honestly don’t understand how this company is still in business. I tried to make a payment with a credit card and couldn’t complete it. I’ve reached out multiple times, sent emails, and haven... See more
Company replied
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I honestly don’t understand how this company is still in business. I tried to make a payment with a credit card and couldn’t complete it. I’ve reached out multiple times, sent emails, and haven... See more
Company replied
⭐☆☆☆☆ They took €184.50 and hid behind a bot. I subscribed a year ago, forgot to cancel in time, and got auto-renewed for €184.50. Fine — mistakes happen. I contacted them within 6 days,... See more
Maybe someone from support actually reads this. I have a paid account, but for some reason I can't log in. I tried the password recovery, but the email doesn't come through (yes, I've checked spa... See more
Company replied
TRASH. Their support is AI. Zero customer support. Not supportive, buggy, do not do business with them. Emailed support multiple times and they just have robots responding to the same message over and... See more
Company replied
Bitly is a link management platform. You bring us your digital content, we make it connect and ignite with your audience. Need support? http://bitly.is/heretohelp
5th Ave 139, 10010, New York, United States
Replied to 40% of negative reviews
Typically takes over 1 month to reply
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I have received two txt messages claiming to be from DVLA that are linked to this site. The site may not be directly involved but their site is felicitating scammers.
Overcharge and no way to get in contact and login not available. Just plain fraud.
Excellent customer service. The website itself is great, even the free subscription.
Bitly Europe GMbH co-owns QR Code Generator with Bitly New York. QR Code Generator offers a nice solution and offers a monthly price. When you sign up to keep the QR code you generated you're suddenly charged an annual fee, not a monthly fee. So I paid for a year in advance for this QR code I'm only going to be using for a few months. They offer no exceptions to their no refund policy - not even a discount for deceiving you about the purchase terms. Stay away from this company.
Make sure you have a list of things you want on your website before purchasing any companies services. Get familiar with what you really need and the cost of such things. They are flexible in their pricing. If you go in with what you exactly want you should be fine.

Reply from Bitly
terrible customer service going to take my money elsewhere
Bitly.com is a popular URL shortening service, but it has several notable issues:
-Custom Links on Pinterest: Custom Bitly links are often flagged as spam by Pinterest, limiting their usefulness for social media marketing on this platform.
-Subscription Cancellation and Refunds: Once you pay for a core subscription plan, it is non-refundable, which can be problematic if the service doesn't meet your expectations.
-Subscription Plan Flexibility: Upgrading from a core to a growth plan requires an annual payment, with no monthly payment option available, which can be a significant financial commitment.
These issues can be a major drawback, so consider them carefully before subscribing.
The couple working at the storage facilities on Edgewater street in Orlando were two of the nicest people that I have encountered working in customer service industry that I have come across the people I'm referring to is Mrs.Jennifer and Mr. Paul I had to return a uhaul and trailer to the facilities that they manages and they were just beyond super nice and they were eager to help me and Mr. Paul even turnes around from driving somewhere else to help me and I just wanted to give them their proper review.
I basically had to cancel my credit card to get them to stop charging me. They are one of these companies that makes it as hard as possible to cancel once you've started a subscription... no phone number and wont respond to emails.
Update Feb 2026: This PoS company tried to say my review was about another company. I double checked and no, it's you, you are just that crap. You stole my money, either refund me or live with the consequences.
The team working at verona court did a great job they were ryan sam Bradley matt romans and jamie they cleaned up after they finished well done.
Don't trust Bitly's QR service. They show you a monthly subscription price and then charge you for a year - no warning or advertising.
I purchased because they offer custom domains resistered through them.
There was some kind of technical issue choosing the domain on Bitly and after a couple of days of fobbing me off with irrelevant boilerplate emails, they've told me they can't do anything about it.
I can see the domain I selected has been registered by Bitly, too.
Avoid this company.
Staff, specifically Kyle. Very helpful, knowledgeable and polite.
For many years we have gotten our inboxes full of bitly links containing adult sites.
Bitly has been advised of this many times, but obviously never answered nor acted on any of our reports.
I have to suspect that bitly profits hugely from unsolicited advertisers and junk mailers.
constantly used by hackers as a means to spread malicious email links. Company does nothing to stop it. Hundreds of complaints. I was blocked from complaining on Facebook. They have zero concerns about stopping it other than to cover up the fact they do not intend to.
The cashier was extremely helpful and courteous
If I could give a minus 1 I would. Not fit for purpose and no cooling off period after paying for the full year. Couldn't generate QR codes and lost my monthly allowance. Tried to talk to helpdesk and asked me the same thing over and over again. AVOID AT ALL COSTS
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