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Rated 1 out of 5 stars

Bitpapa froze my funds for more than 5 weeks after I completed verification. I provided all requested documents and passed KYC, but since then support has completely ignored me. I contacte... See more

Company replied

Rated 5 out of 5 stars

Bitpapa is a cryptocurrency wallet I met in 2020 and since then my crypto life changed I like their P2P, and fast payments without hassles cool bot customer care to answer to queries and a platform th... See more

Rated 4 out of 5 stars

It's strange that account number is being sent in the chat of the order. Usually it should be saved by the user in advance. So seller should just attached saved accounts with mentioned payment meth... See more

Rated 5 out of 5 stars

Bitpapa is secure, fast & convenient to use. Bitpapa is the best platform to store & trade cryptos. I have tried many more wallets but I found this software best of all. It is secure, easy to set up... See more

Company details

  1. Currency exchange service
  2. Cryptocurrency Service

Written by the company

Buy or sell Bitcoin, Ethereum, USDT, Monero, TON in just a few clicks. Bitpapa is cryptobank with P2P-marketplace where anybody can trade crypto safely - all trades are protected by Escrow. Use one Bitpapa account in iOS/Android app, Telegram bot or WEB!


Contact info

You should know

3.1

Average

TrustScore 3 out of 5

822 reviews

5-star
4-star
3-star
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1-star

Replied to 94% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Some shortcomings I met so far

It's strange that account number is being sent in the chat of the order. Usually it should be saved by the user in advance. So seller should just attached saved accounts with mentioned payment methods.

Telegram bot is now allowing to change the time of the deal. User should go to web to full options for an advertisement.

6 May 2024
Unprompted review
Rated 5 out of 5 stars

Great experience !

Great experience.
Everything is smooth and effective.
The crypto transfer was instantaneous and the p2p system is great for all your needs !
Will see how it is on a long term basis but so far so good.

9 April 2024
Unprompted review
Rated 4 out of 5 stars

My first transaction was smooth

My first transaction was smooth, and I changed Bitcoin for rubles almost at no cost. I won't give it a 5 star because I had some setup issues that took a little bit too much back and forth with support to resolve; I must say that support was mostly attentive and patient and that after the initial compliance issue was resolved, everything went smoothly and fast.

4 April 2024
Unprompted review
Rated 5 out of 5 stars

User-friendly and fair platform…

Very user-friendly telegram bot interface. A simple and understandable system for rating traders. Large range of accepted banks, carried out several transactions, everything quickly and without deception with traders with a good rating.

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Wonder Crypto Exchange

Bitpapa is a wonderful crypto exchange that I have used and I am satisfied with their services. And the customer care service is superb and very responsive. Trade with Bitpapa today and feel the joy of trading crypto without any stress.

29 February 2024
Unprompted review
Rated 1 out of 5 stars

Closed my account without any reasoning

Made an account (without VPN or something), tried buying Litecoin - got this message instead:
"You have been denied in the establishment of business relationship"

LOL. What a scam!

5 January 2024
Unprompted review
Bitpapa logo

Reply from Bitpapa

Hello, we don't have Litecoin on Bitpapa.com

Rated 5 out of 5 stars

Best Trading platform

This is a trusted platform. They have help a lot of people like me. With them I was able to win prizes which help me to pay my bills. I'm very grateful to you @bitpapa. You are always the best.

Much love from me

4 January 2024
Unprompted review
Rated 3 out of 5 stars

Overall positive experience

Overall positive experience. I deposited USDT, it didn't show up in my account so had to contact support. Some hours later it showed up in my account (don't know if support did anything or if it just worked later) then had an easy transaction with a user in escrow.

This website needs work though. No notifications when you receive money at all. Clicking around on their website, you end up in Russian sometimes. There is now no record or trace of ever receiving USDT on my bitpapa account, but the transaction where I sold it to another user is visible in the History section. Lastly, I received $xxxx.54 and traded $xxxx (the whole number) because they don't let you do decimals and should have $0.54 USDT left in my account. There is no trace of the $0.54 so that's gone for good.

I likely won't use the website / service again as it's too unstable for my liking. I should never have to contact support to get my money and the website is missing very important information like deposit information and my remaining small balance.

One good point though... they answered via support fast and then had to escalate to the tech team which I never heard back from. 3/5. Overall positive but not without some fairly serious issues.

2 January 2024
Unprompted review
Rated 1 out of 5 stars

I sent 70$ worth of ETH and 13$ worth…

I sent 70$ worth of ETH and 13$ worth of bitcoin. 7 hours later it has not reflected yet. Support are just telling me the technical team is checking. This is turning out to be more of a scam. I wish I knew before sending them my hard earned cash!

28 December 2023
Unprompted review
Bitpapa logo

Reply from Bitpapa

Hi John Doe, please provide your txhash. The scam most likely turns out to be your false review, which does not contain any details about your transactions or account details.

Rated 4 out of 5 stars

Absolutely good to trade on Bitpapa

Absolutely good to trade on Bitpapa. I can now beginning to feel confident trading with BITPAPA.
Awesome experience using person to person trading and extremely fee purchasing crypto with bank card. However you need to lower your cost for network charges when sending crypto to another exchange.
Thanks in overall trading with Bitpapa gives me absolutely peace and confidence. Topnotch transaction security. Kudos

3 December 2023
Unprompted review

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