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See what reviewers are saying

Rated 1 out of 5 stars

After depositing countless amounts of money on my favorite platform I can only say I've withdrawn 200 dollars out of well over 4 thousand dollars. The 24 hour service to deposit from a withdrawal is b... See more

Company replied

Rated 5 out of 5 stars

So far this site has been pretty legit was a little skeptical at first due to all the fish games that go around on Facebook.I found this website just browsing gave it a try waiting for my first redemp... See more

Rated 5 out of 5 stars

Bitplay has by far one of the Best setups I've seen. I've tried so many different apps and sites out there and have dealt with glitchy software, horrible to non-existent customer, and scammers. Not h... See more

Company replied

Rated 5 out of 5 stars

I would like to say something about the customer service at bitpla.ag his name is Victor and he’s the best by far ever customer service in any place I’ve ever played his polite, professional and reall... See more

Company replied

Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gaming services

Written by the company

BitPlay is an online sweepstakes platform that provides the latest online slot games and slots in the comfort of your home. We give you zero financial risks and 100% privacy due to the crypto solutions we offer. There are more than 500 unique games for you to enjoy with your friends and colleagues. You're guaranteed to have the best time ever!


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They are legit as f

This isnt the first time i have hit my max withdraw, i love this site and havent had an issue depositnor withdrawing my max. Play here if you are smart. As long as you can legit verify your identity thisbis the bestvplace hands down

20 August 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi B, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

i love plaYING ON THIS PLATFORM

i love plaYING ON THIS PLATFORM, THEY REALLY HAVE GOOD GAMING SUPPORT.I WILL ALWAYS REFER MY FRIENDS WHO LOVE ONLINE GAMBLING.R

20 August 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Sharrell, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

Platform varieties and support here is amazing

Everything has been easy to navigate at the Bitplay website and anytime I was unsure how to proceed, a member of the support was always a chat link away. Without Archie I might have given up on learning bitcoin. Thanks!

19 August 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Jay, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 1 out of 5 stars

They stopped caring

The same as another review here they have accused me of cheating and exploiting saying that they'll be deleting my platform account and that they could make a new one as long as I don't continue but now the platform lags and disconnects making it impossible to play. I told them about this and they just gave me a link to promotions of other platforms.

11 August 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Bertt, we are really sorry that you had this experience. We would be really happy to solve this unfortunate issue.
Please contact us at info@bitplay.ag with your website email and we would be happy to help you!

Rated 5 out of 5 stars

Really enjoy what they have to offer

Really enjoy what they have to offer. They have support that is very helpful and they make playing fun and easy

14 August 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Amy, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

Patience Patience Patience learning is…

Patience Patience Patience learning is a process to navigate between so many moving parts
The customer service Rep had allot of patience

12 August 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Cikeya, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

The most efficient and helpful gaming…

The most efficient and helpful gaming site I have ever played with. Would and will recommend them to all my friends

3 August 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Dear Consumer, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

I love this gaming site

I love this gaming site! They have so many fun and exciting games to choose from. The verification and redemption process runs smoothly. They also have a very quick response time with customer service. I recommend their site above all on line gaming sites 🤩🤩🤩

29 July 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Dear Mirandah, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

Absolutely fantastic so far

Absolutely fantastic so far! Bitplay has been super fast and the staff are exceptionally helpful! Just started my first withdrawal and I will update this review as soon as everything is complete but I’m sure that Bitplay’s exceptional service will be the same on this end as well!
-Thank You

25 July 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Paul, thanks for the awesome review! Customer satisfaction is always a number one priority for us. If there is anything else we can assist you with, do not hesitate to contact us, we will be more than happy to assist you.

Rated 5 out of 5 stars

I love there customer service and…

I love there customer service and speedy fast withdrawals. Lots of platforms to play from and for some reason there platforms hit more then others I've played

22 July 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Keith, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

Very quick and fast way to play my…

Very quick and fast way to play my favorite games .

16 July 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Kennedy, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 1 out of 5 stars

Has anyone else had winnings taken this…

Has anyone else had winnings taken this week because they claim they had a tech issue back on June 20th 2023? They stole $200 from me on July 9th 2023 stating they overpaid me do to a tech issue on June 20th. I made several smaller withdrawals during that time without any mention of a issue. I provided proof that I was never paid extra, they won't give me any proof, just took my money. Now I have not been able to withdraw the $90 I still have on my account. I hope this isn't a ongoing thing, but how would we know they keep changing review websites. Be careful, this is really shady. Just think if they do that once a day to different patrons that is quite a chunk of change. 0 Stars if I could...

10 July 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Michelle, we are really sorry that you had this experience. We would be really happy to solve this unfortunate issue.
Please contact us at info@bitplay.ag with your website email and we would be happy to help you!

Rated 1 out of 5 stars

Endless money pit and no payout

After depositing countless amounts of money on my favorite platform I can only say I've withdrawn 200 dollars out of well over 4 thousand dollars. The 24 hour service to deposit from a withdrawal is bullshot because the bitplay doesn't have to wait 24 hours for me to deposit funds. So I know for a fact they can speed this process up. It's done on purpose so you'll spend your winnings. Pizz on this casino crap.

11 July 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hello Victor,
Thank you for your feedback and for bringing this to our attention. I’m so sorry to hear of your less-than-satisfactory experience with the website and hope you will accept our sincerest apologies.
Please send us an email at info@bitplay.ag with more information so that we can make things right for you.
Looking forward to hearing from you back soon!

Rated 5 out of 5 stars

Very patient with my request and…

Very patient with my request and accommodating.

28 June 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Meauxbetta, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

best service

19 June 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Yunven, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 1 out of 5 stars

Not who they once were

Very helpful, always responsive, everything as advertised!
So I thought......
Now I get an email, saying my withdrawal is on hold so to "suspicious activity in my game history"
Absolutely absurd! OUTRAGEOUS! IM FURIOUS! I NEVER WIN, AND THEYRE OBVIOUSLY ARE TRYING TO CHEAT ME OUT IF MY WINNINGS!! .
Time will tell if they are just buying time, or are going to come out and say " you cheated, winnings forfeited".
I PLAYED BY THEIR RULES, PAID THEIR PRICE, AND WON! NOW THEY ATTEMPT TO CHEAT ME!!!!!

FROM THE EMAIL VERBATIM
"Hello Alex,

Thank you for your email.

I apologize for the delay in processing your withdrawal request. Unfortunately, due to some unusual patterns detected in the game history, our team has placed your withdrawal request on hold for further investigation."

Honestly out of nowhere! I did nothing but play by the rules and this is how they are acting towards me! I really can't believe it. Not who they once were.....

This is how my review USED to end, not any more....
"Very refreshing to play with a provider you can trust and don't have to worry about not paying out when you win"

Yeah right, what a joke. Sorry to anyone I misled. I'm very sorry. I didn't know, I'm very, very sorry if you eneded up spending money with them. Get in touch with me if you did, I'll try to make it right, I had no idea.... I'm sorry.
aphallic @ gml

18 June 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hello Aaron,
Thank you for your feedback and for bringing this to our attention. I’m so sorry to hear of your less-than-satisfactory experience with the website and hope you will accept our sincerest apologies.
Please send us an email at info@bitplay.ag with more information so that we can make things right for you.
Looking forward to hearing from you back soon!

Rated 5 out of 5 stars

I sure do love these games

I sure do love these games gosh, i always search and search for the legit company that stays legit 100 knowing the situation and how these scammers keep preying for our money ,i have found the best company of agents like Juwa milkyway and game vault,, they always take the time to help me now that's the best but play yet... Thank you, bit play. You've done it.

17 June 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Sophia, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

Great service and fast replays.

19 June 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Joe, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

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