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Rated 3 out of 5 stars

overall an ok provider. sometimes downloading gets stuck at 100%, weird. two stars were removed for its customer service. no phone service, just online tickets. when tier-1 representative couldn't s... See more

Rated 5 out of 5 stars

I've been using the service for ~2 years and will renew my premium account the minute it expires. Compared to a torrent client installed on the PC, there's a couple of advantages to point out: large f... See more

Rated 5 out of 5 stars

This is definitely next Gen tech. I have been struggling with alternative methods for a decade now but in the last couple of years my location has made this next to impossible. Speed on fiber makes an... See more

Rated 1 out of 5 stars

Upload Torrent/Transfer is not working. No one is responding to my ticket after a week. There are few others people like me. Check their facebook page to see how lousy their service is!! Update: Bi... See more

Company replied

Company details

  1. Business Services

Information provided by various external sources

Bitport is the next generation torrent client providing fast and secure torrenting. Torrent files are downloaded to every user’s personal cloud from where files can be downloaded or streamed. All communication between Bitport and users is encrypted by SSL encryption.Bitport runs in a web browser on any desktop and mobile device, including PC, MacOS, iOS and Android.


Contact info

3.8

Great

TrustScore 4 out of 5

116 reviews

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Rated 5 out of 5 stars

Excellent Customer Service and GUI

Excellent customer service, very responsive and accommodating. The dashboard speedtest helps you switch servers easily. Great all around uptime, server speeds, and the best interface compared to a lot of cloud seeding / downloading services. Consistent and dependable, A++!

12 February 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Having used the service at the free level I was compelled to upgrade to a paid tier due to the ease of use of the website and service.

There are a lot of integrations to get your media on whatever device you want to use. And there is plenty of ways you can consume media, Bitport.io has a way to watch/listen to it.

Only used their customer service once in the year I’ve been using the service and had a reply within the hour and answered my question perfectly.

Downloads and uploads are lightning fast!

Excellent service.

9 February 2018
Unprompted review
Rated 5 out of 5 stars

The team is very helpful

The team is very helpful. I love that they contact you personally without using auto responders. It makes me feel like my suggestions and opinions matter.

19 December 2017
Unprompted review
Rated 5 out of 5 stars

One of the best companies i dealt with.

Really excellent service, i got the 100gb pack and i gotta say the speeds are fast and the features are one of the things that made this buy worth it. Also the prices are reasonable and the tech support is really fast. Totally would recommend to friends and everyone!

11 December 2017
Unprompted review
Rated 5 out of 5 stars

These guys are great

These guys are great! I have purchased their service for two years and it works like a charm. I have 100GB allowance and it worth every penny. I had two technical related questions and they did a very positive and supportive action in a very short time to get them solved with my full satisfaction! Great service, good speed, amazing client support! I fully recommend this service if you don't want to have your computer running all day and night, network streaming is also available either by converting and watching via web browser or VLC. The other way is what I use stream from FTP via kodi on a raspberry pi 3. Great and reliable speed even for fullHD content as well (I haven't tested 4K as my tv is just fullHD).
It is very rare to have such great service and positive, proactive attitude during incident handling. I fully recommend them and purchased extra 2 years. Thank you guys, keep up the good work!

7 December 2017
Unprompted review
Rated 5 out of 5 stars

The Best Service I've Found

This is an excellent service that is very reliable. Customer service is great!
Representatives are friendly and have always worked to resolve any issue I've encountered. I've been using Bitport for over two years now and it's the best I've found.

6 December 2017
Unprompted review
Rated 4 out of 5 stars

Truly well designed with only one problem

Truly well designed, makes downloading torrents so much easier. It’s a must-have service! The only thing that keeps it from getting a five star rating is that you cannot increase or decrease the level of your subscription easily, unlike practically every other web based service. To go to a lower subscription level, you have to email customer support. This is quite a hassle, and quite unusual. It gives the impression they’re trying to keep you trapped in the service. Not good policy.

15 November 2017
Unprompted review
Rated 4 out of 5 stars

Bitport Review with separate categories each marked out of 5

i have quite a few paid torrent caching accounts(5 in total).
These are the categories i look for in a premium torrent caching site
1) download speed
2) File hosting download
3) upload speed to their servers
4) server locations
5) User interface
6) browser extensions
7) price
8) friendliness of staff
-----------------------------------------------------------------------------------------
1) Download speed - 5/5 - fantastic best out of any i have used.
2) File hosting download - 0/5 Unfortunately none that i know e.g
Keep2share, Rapidgator, Fileboom - some other torrent caching sites
do provide this feature
3) Upload speed - 3/5 - its okay, not too great - Some other sites actually
have some torrents pre cached so the uploads are instant
4) Server locations - 4/5 - they have multiple server locations on different
continents. Not many other sites have this many.
5) User interface - 3/5 - It is also a decent job, not the prettiest but it
gets the job done.
6) Browser extensions - 3/5 - it does have a browser extension but not too sure if it works perfectly yet. I dont want to copy a magnet link address and paste, most other sites have a right click-download with feature. Not sure if Bitport extension is that well equipped as yet.
7) Price - 2.5/5 - this is one of the low points of Bitport. It is more expensive than the others. $12 for 100GB where others are in the vicinity from $6-$10
8) Friendliness of staff - 5/5 - This is very important. The staff are very friendly and knowledgeable, This is also one of the reasons i am staying with them.

i am quite happy with Bitport, they have fantastic download speeds with servers around the world and very friendly staff support team but slightly on the expensive side and no support for filesharing sites like some of the other paid torrent sites, Yet i am giving them an overall 4/5

9 November 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Site

Bitport is a well-built platform with excellent customer service and support. They have been more than helpful with any issues that arose, and have quickly jumped to ensure that everything was working properly.

18 October 2017
Unprompted review
Rated 5 out of 5 stars

Very convenient and efficient way to …

Very convenient and efficient way to download torrent on the go. Mobile phone and computer can access the files easily and effectively on the go. Customer services are great and friendly. Thank you BITPORT!!

17 October 2017
Unprompted review
Rated 5 out of 5 stars

Good service and quick support

Good service and quick support. A million times better than the previous company I used. Keep it up guys and you will have my support for as long as I can give it.

13 October 2017
Unprompted review

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