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BITSmart Reviews 626

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TrustScore 5 out of 5

4.9

Computer Shop
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Review summary

Created with AI, based on recent reviews

Looking at 362 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its competitive pricing and excellent product range, often highlighting the value they receive. The delivery service is frequently mentioned as exceptionally fast and efficient, with many orders arriving much sooner than expected and well-packaged. Reviewers also commend the outstanding customer service, noting the helpfulness and responsiveness of the staff in addressing inquiries and resolving issues promptly. However, some customers also noted minor issues with delivery notifications or packages being left in exposed locations. A few other people also felt that while the delivery was quick, the communication regarding its status could be improved. Additionally, one reviewer mentioned a delay in a product return process.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the fast and... See more

Price

People report positive experiences with pricing, consistently finding competitive and good prices on... See more

Product

Users describe positive interactions with product, consistently highlighting the quality and competitive... See more

Service

Clients share positive opinions on service, consistently highlighting its speed, efficiency, and... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the quick and simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BITSmart (love the name) has been amazing at offering Ubiquiti products at a (almost) reasonable price. Some products end up to cost 2x more than US pricing, but far better than other stores where is... See more

Company replied

Rated 5 out of 5 stars

Good product range. Lowest prices. Phone call soon after ordering to advise that products will be delivered in 2 separate shipments because not everything was stocked in their storage facility. Never... See more

Company replied

Rated 5 out of 5 stars

My package arrived to my front door in Perth well wrapped and protected. I rang BITSMART on a Sunday not expecting an answer and was surprised to speak with Clarence to confirm items they have in s... See more

Company replied

Rated 5 out of 5 stars

This is the 3rd purchase I’ve made from Bitsmart. On each occasion their pricing has been very competitive and the ordered goods arrived very promptly & well packaged. On this occasion, I accidental... See more

Company replied

Company details

  1. Computer Shop
  2. Mobile Phone Shop
  3. Computer & Accessories store
  4. Computer Software Shop
  5. Hi-fi shop
  6. Security equipment

About BITSmart

Written by the company

This company offers no rewards for customers to share their feedback or write reviews.

Company Information:

FOR ALL THINGS TECH

Shop various technology products at competitive prices, including smartphones, laptops, desktops, gaming consoles, software subscriptions, and home entertainment systems. With exceptional customer service and a reputation for reliability, BITSmart is a go-to destination for all your tech needs.

Satisfaction isn't our end game; delight is.

The bond of trust we've forged with our customers isn't just a feeling; it's quantifiable. We thank our customers for showering us with a plethora of service experience feedback. Each glowing review is more than just a rating; it's a testament to our commitment and the enduring relationships we've nurtured.

For us, customer delight isn't just a goal; it's a standard.

Contact info

4.9

Excellent

TrustScore 5 out of 5

626 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Not an online shopper

Not an online shopper , but found web site simple to use and easy to navigate . Product arrived in line with advice with no issues

11 March 2026
Rated 5 out of 5 stars

Highly recommend

Building a Unifi based network at home and BITSmart had everything I needed, Clarence responded quickly to emails, price matched where I found an item cheaper online (which was rare), and they got items to me super fast. Highly recommend them, I’ve used them for three orders so far and will use again.

12 March 2026
Unprompted review
Rated 3 out of 5 stars

Very little communications about the…

Very little communications about the delivery but it was delivered quickly. The biggest issue was that the package was left at the front gate where it was accessible to all. Luckily a neighbor found it.

10 March 2026
BITSmart logo

Reply from BITSmart

Dear Matt,

Thank you for your feedback. We are sorry to hear about your experience.

We have reviewed your order and confirmed that Standard Delivery was selected at checkout. As the delivery address is in a remote area, shipping may take up to 8 working days or longer. To help, our team upgraded your order to Express Delivery and dispatched it the following day via StarTrack.

A dispatch email was sent to your nominated email address on 10 March at 3:46 pm. This email included your StarTrack tracking number and a link to the tracking status page. You can also view the tracking details using the link on your order details page in the account section. StarTrack delivered the parcel within 2 days.

We sincerely apologise that the parcel was left at the front of the property. We are glad to hear it was safely recovered. We will pass your feedback on to StarTrack regarding the safe-drop-off location.

We appreciate your support and look forward to serving you again soon.

Regards,
Clarence.

Rated 3 out of 5 stars

Price wasn’t clear of tax not included

Price wasn’t clear of tax not included. Had to download third party to track purchase

2 March 2026
BITSmart logo

Reply from BITSmart

Hi Luke,

Thank you for your feedback.

The tax is calculated and shown at checkout below the total amount.

Our shipping dispatch emails include a link to your order page and a direct link to the StarTrack tracking status page.

We have shared your feedback with our development team.

We appreciate your support and look forward to serving you again soon.

Regards,
BITSmart Customer Care Team.

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