BitSkins Reviews 2,144

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers praise the website for its ease of use, efficient transactions, and competitive prices, often noting that they found skins much cheaper than on other platforms. The support team is frequently highlighted for being quick, helpful, and responsive, resolving issues effectively and providing a top-notch experience. People appreciate the swift payment and withdrawal processes, with many reporting immediate item transfers. However, some people were dissatisfied with certain aspects, particularly regarding account security and the KYC process. There are mentions of security concerns and issues with account access, with some customers expressing dissatisfaction with the company's handling of these situations. Some customers also found the website's interface unclear for first-time users and experienced difficulties with specific payment methods or withdrawal options, including delays in funds being credited.

What people talk about most

Website

Clients share ambiguous opinions on the website. Many reviewers praise it as a great, easy-to-use site with... See more

Product

Reviewers highlight ambiguous aspects of product. While some customers praise the good selection of skins,... See more

Payment

Users describe ambiguous interactions with payment. While some customers praise the smooth crypto... See more

Price

People report ambiguous experiences with price. Many reviewers praise the good prices, with some finding... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the support team for being... See more

Based on these reviews

Rated 4 out of 5 stars

The Website itself is good. Also the process of Buying was great. Only Problem is that you can sell items without 2FA and your account can easily be hacked. That happened to me and i lost ~1.4k$. So... See more

Rated 4 out of 5 stars

The Site is great and the support team is very quick and helpful. The downside is the quite lengthy KYC process. Id give 5 stars but the KYC process for lvl 2 was just too much of a hassle for it to b... See more

Rated 3 out of 5 stars

Site for first time user is not clear, payment methods with kyc not working are pain in ass. While being in Poland i was trying to send picture of id but there was error on all browsers and phone pc a... See more


Company details

  1. Online marketplace
  2. Gaming services
  3. Video Game Shop

About BitSkins

Written by the company

BitSkins is a leading skin platform for CS:GO and other popular games such as DOTA2, TF2.

🌍 Global | We offer multiple payment methods for our users so it doesn't matter where you live, you can still buy your favorite items.

🔐 Top security | We're are here to protect you. BitSkins has been on the market since 2015 so we are aware of all ways to keep our users safe.

💵 No hidden fees | We are transparent with our customers, we don't have any hidden fees and you can save up 40% on your skins with us. Do you have any questions? Don’t hesitate to reach out to us at support@bitskins.com

BitSkins 2.0 is here

Written by the company

Available from 1st of August 2023
Since 2015, BitSkins has been a pillar in the CS:GO trading scene, and now with the release of CS2 on the horizon, it is time to make some changes. Our team has been working tirelessly to completely overhaul everything about BitSkins to make it better, faster, and safer.

Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My account got blocked the same day my…

My account got blocked the same day my skins stopped being trade protected and i couldnt do anything, i didnt even get actual reason why i got banned and i can only think what really happened from other people on the internet, i understand i got scammed by other people but this site didnt help me saving my money at all, blocking my account the same day i couldnt get them back is extremely shady and seems scammy, i lost my first and only knife, i wanna cry and my wallet is crying.

13 November 2025
Unprompted review
BitSkins logo

Reply from BitSkins

Hi there,
We’re sorry this happened, but your account was blocked because Steam reversed the trade, not because of anything on BitSkins. When Steam does that, we’re required to temporarily lock the account to prevent further loss — it’s a protective measure, not a punishment.

We understand losing an item is upsetting, but this wasn’t caused by BitSkins, and we don’t have the ability to stop Steam’s trade reversals.

Please contact support@bitskins.com with your ticket number and we’ll review your case in detail.
— BitSkins Team

Rated 1 out of 5 stars

I got scammed

I got scammed, i put to sell my knife, after 7 days ban it was sold for half of the price

8 November 2025
BitSkins logo

Reply from BitSkins

Hi there,
It’s not possible to be scammed on BitSkins — items can only be sold at the price you set. If your knife sold for less, it means the listing price was changed on your account, not by us.

The 7-day Steam hold is a Steam requirement, not something we control. Please contact support@bitskins.com with your order ID so we can check what happened on your account.
— BitSkins Team

Rated 5 out of 5 stars

Many years experience

Many years experience, buying and selling skins since cs:go. Everything good. Enjoy

13 November 2025
BitSkins logo

Reply from BitSkins

Thank you for the 5 stars! We’re glad you had a great experience on BitSkins. If you ever need help, we’re here for you.
— BitSkins Team

Rated 5 out of 5 stars

like dashskins BR

like dashskins BR, awesomeee

30 September 2025
BitSkins logo

Reply from BitSkins

Thank you for the 5 stars! We’re glad you had a great experience on BitSkins. If you ever need help, we’re here for you.
— BitSkins Team

Rated 1 out of 5 stars

They have very light system of…

They have very light system of security,so i lost my knife talon doppler,because of them,i advice you guys use csfloat or csmoney.not this piece of shit

13 November 2025
Unprompted review
BitSkins logo

Reply from BitSkins

Hi there,
Our security system is not light — all trades on BitSkins go through our automated bot system, which makes it impossible to lose an item unless the trade was accepted outside the platform or on Steam directly.

We haven’t seen any verified cases of item loss through our system. Please contact support@bitskins.com with your order ID so we can review what actually happened.

Rated 1 out of 5 stars

Your security measures are week

Your security measures are week, I was scammed with $710 and you guys can not take any accountability for this.

4 November 2025
BitSkins logo

Reply from BitSkins

Hi there,
It’s not possible to be scammed on BitSkins unless the trade was taken outside of our platform. All item deliveries go through our automated bot system, which prevents third-party interference.

If something went wrong, please contact support@bitskins.com with your order ID so we can check what actually happened.
— BitSkins Team

Rated 5 out of 5 stars

Very quick and delivered the item…

Very quick and delivered the item promptly

4 November 2025
BitSkins logo

Reply from BitSkins

Thank you for the 5 stars! We’re glad you had a great experience on BitSkins. If you ever need help, we’re here for you.
— BitSkins Team

Rated 5 out of 5 stars

bitskins do well

nice,buy fast

1 November 2025
BitSkins logo

Reply from BitSkins

Thank you for the 5 stars! We’re glad you had a great experience on BitSkins. If you ever need help, we’re here for you.
— BitSkins Team

Rated 5 out of 5 stars

very good site for selling and buying

very good site for selling and buying, safe trading.

8 November 2025
Unprompted review
BitSkins logo

Reply from BitSkins

Thank you for the 5 stars! We’re glad you had a great experience on BitSkins. If you ever need help, we’re here for you.
— BitSkins Team

Rated 5 out of 5 stars

TRUST

BEST SITE FOR SELL BUY CS2 SKINS

5 November 2025
BitSkins logo

Reply from BitSkins

Thank you for the 5 stars! We’re glad you had a great experience on BitSkins. If you ever need help, we’re here for you.
— BitSkins Team

Rated 4 out of 5 stars

Old site selling skins for CS2 etc.

Old site selling skins for CS2 etc., I have had good experiences with the site, don't know if it's difficult to cash out.

7 March 2025
BitSkins logo

Reply from BitSkins

Hi there,
Thanks for the kind words! We’re glad you’ve had good experiences with BitSkins. Cashouts are straightforward as long as your chosen method is fully verified — and our support team is always ready to help if needed.
Feel free to reach out anytime at support@bitskins.com.
— BitSkins Team

Rated 1 out of 5 stars

After selling my skin

After selling my skin, my funds are meant to be locked for 7 days for steam protection, its been 20 days, and at this point my funds are not available, they claim its a glitch, but have been fixing it for some people with the problem, almost feels like a scam, no one is talking about these "missing funds"

31 October 2025
Unprompted review
BitSkins logo

Reply from BitSkins

Hi there,
Your funds are held due to recent Steam-side changes that caused delays in trade protection releases. This isn’t something we can speed up manually for every account — it depends on Steam’s confirmation status.

We understand it’s frustrating, but this is not a scam, and we haven’t seen widespread reports of “missing funds.” If you send your ticket number to support@bitskins.com, we’ll double-check your case and make sure the funds unlock as soon as Steam allows it.
— BitSkins Team

Rated 5 out of 5 stars

Trustfull and easy to use

Been using Bitskins for years, would be great if they lower their fees but i never had any issue and when i needed support they answered fast and resolved my problems.

3 November 2025
BitSkins logo

Reply from BitSkins

Thank you for the 5 stars! We’re glad you had a great experience on BitSkins. If you ever need help, we’re here for you.
— BitSkins Team

Rated 1 out of 5 stars

Horrible customer support

Horrible customer support, the amount of times I have issues with withdrawing my items that I buy is diabolical. Not only do they make it seem like they are paying you to get those items but they respond extremely late and I STILL HAVE NOT GOTTEN THE ITEMS I BOUGHT. Their bot cancels the trade within 3 minutes of the trade incoming so now the products are stuck. Horrible website, do not use this!

3 November 2025
Unprompted review
BitSkins logo

Reply from BitSkins

Hi there,
We’re sorry for the inconvenience. The issue you’re describing is related to recent Steam changes, which cause some trades to fail or time out — our bot isn’t cancelling them intentionally. Unfortunately, we don’t control Steam’s delivery system.

Our support team replies as quickly as possible, and we’re happy to manually push or review your trades. Please send your ticket number to support@bitskins.com, and we’ll get your items delivered.
— BitSkins Team

Rated 5 out of 5 stars

Good place to buy

Good place to buy. But usually expensive than others

25 October 2025
BitSkins logo

Reply from BitSkins

Thank you for the 5 stars! We’re glad you had a great experience on BitSkins. If you ever need help, we’re here for you.
— BitSkins Team

Rated 1 out of 5 stars

horrible site that has high fees and…

horrible site that has high fees and allows trade reversals

2 November 2025
Unprompted review
BitSkins logo

Reply from BitSkins

Hi there,
We understand your frustration, but trade reversals are caused by Steam, not BitSkins. When Steam reverses a trade, we have no ability to stop or override it — this affects every third-party platform. Bans in these cases are purely protective to prevent further risk, not a punishment.

If you’d like us to review your case, please reach out to support@bitskins.com.

Rated 1 out of 5 stars

Does nothing to prevent trade…

Does nothing to prevent trade reversals. Player just gets banned of bitskins which is equivalent to getting banned from Walmart. No one cares.

2 November 2025
Unprompted review
BitSkins logo

Reply from BitSkins

Hi there,
Trade reversals are caused by Steam, not BitSkins — no third-party site can prevent them. When Steam reverses a trade, we temporarily block the affected account purely for protection, not as a punishment.
If you want us to review your case, please contact support@bitskins.com.
— BitSkins Team

Rated 5 out of 5 stars

As expected.

convenient if all funds in place. withdrawals of items follows steam expectations.

1 November 2025
BitSkins logo

Reply from BitSkins

Thank you for the 5 stars! We’re glad you had a great experience on BitSkins. If you ever need help, we’re here for you.
— BitSkins Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look