BitStarz Casino Reviews 

5,435
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

So many things I can say negatively about this fraudulent, sorry excuse for a casino. First of all deposit will be easily handled as they take your money very fast and efficient. The games are sub p... See more

Company replied

Rated 5 out of 5 stars

The absolute best customer service by a country mile, None of the normal run around and fast proactive help gets you in and out in just a minute or two tops. Some cool and exciting loyalty benefits... See more

Company replied

Rated 5 out of 5 stars

Bitstarz is an awesome platform that I have played on for years now. I’ve won $500 to $1k countless times and my biggest payout is just under $4k. They have always been fast with my withdrawals… The p... See more

Company replied

Rated 5 out of 5 stars

I’ve never reviewed Bitstarz yet I think I mention it to people a few times a week. I think it’s easier to remember to talk about the bad experiences, but don’t feel the urge or urgency t... See more

Company replied

Company details


Contact info

You should know

4.3

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(5,435)

917 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

More free spins

Love this online casino! What would I want different? What would make me even happier then i am already? Well, thats easy. Um, more free spins of course!! Please? Lol

Thank you, User name; jrish0tsh0t

4 October 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

We'll see what we can do :D give me your username,

Olle

Rated 1 out of 5 stars

Of all the gambling sites that I've…

Of all the gambling sites that I've been on this one is the worst!! I had just signed up and was playing my first roulette game. I took a 25-cent chip and placed it on red just to test it. A pop-up appeared and said that my bed did not meet the table minimum and that my bet would be raised accordingly and an ok button. By the time I got to the end of reading the pop up the dealer rolled the ball in the round started and $5 was deducted from my balance without me knowing it or giving it permission. I of course contacted help and they verified that what I said was absolutely true however they could not reimburse me for my loss because it is not their game they just provide the site platform for it. So basically just gave me the middle finger said it's not their problem.

I can only hope that someone reads this and realizes that what I'm saying is true that they are just bunch of crooks and to not give them your money!!! I've never seen such blatant stealing on one of these sites.

4 October 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi Heff!

Thank you for your review.

I'm sorry to hear about your experience, but when it comes to betting, we cannot select the bet for you.

I can sympathize with you if this was a genuine mistake, I really do. That said, again, we cannot change the bet, only you can. And a bet placed in error is still a bet placed sadly.

The thing that makes this a bit tricky is that if someone places a bet in error and wins, we wouldn't have that conversation with the player. As we cannot verify if a bet was made in error or not, there's very little we can do unfortunately.

Olle

Rated 5 out of 5 stars

Bitstarz

Bitstarz is an awesome platform that I have played on for years now. I’ve won $500 to $1k countless times and my biggest payout is just under $4k. They have always been fast with my withdrawals… The platform has always been a positive and pleasant experience for me!

4 October 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi Rodney! Appreciate you! :)

Olle

Rated 1 out of 5 stars

Worse casino I ever played closes my…

IWorse casino I ever played closes my accont dont waste your time they will ripped you off I promise the people are rude I would never waste 1 dallers with them ever again they took my money and ran with it thanks ripped off casino and yet I still loss

13 September 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi there Maithan,

Thank you for reviewing us.

Appreciate you using your real name so I can verify your information, and I truly mean that.

In your case you've deposited 52 dollars with us. On you 52 dollars of lifetime deposits we gave you 69 dollars in bonus, meaning you got more than a dollar back for every dollar deposited.

At one point, you had over 120 dollars in your balance. Meaning at one point you had almost trippled your money, but you decided not to cash out and kept playing.

Not sure how the above info constitutes a rip-off if you won money but decided not to cash out.

Olle

Rated 5 out of 5 stars

My honest opinion...

It's a great way to avoid going to the real casino while still getting the real casino thrills and excitement of winning, although I do wish it was easier to cash out

4 October 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Appreciate the kind words! : )

Olle

Rated 1 out of 5 stars

I also wanna just jump on the scam…

I also wanna just jump on the scam wagon with everyone else because I truly feel bitsarz is a scam myself I have deposited hundreds of dollars in the past month and have got nothing in return absolutely nothing , I’ve played all kinds of casinos and yeah I win some and lose some but not like I do on bitstarz it’s like they let you win once then they just take take take everytime after that first win . I haven’t seen anything in a real long time so I just think they steal money from people that way.

3 October 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi Taylor,

Thank you for reviewing us.

I think it's important to verify information someone posts, so it would be helpful if you could provide your username so I could actually see that what you say is correct.

So if you're confident that you've deposited several hundred dollars in a month and got absolutely 0 back, it would be in your interest to provide your username so I could actually double check that.

If not, this just becomes a he said she said thing and we cannot verify your info.

Worth mentioning too is that just because you don't win in a casino, doesn't mean the casino is a scam. There are no guarantees to win in a casino.

Olle

Rated 1 out of 5 stars

Illusionary Piggy Banks

Illusionary Piggy Banks, Unfair Expiration Timers, and High-Roller Bias
Star Rating: ⭐☆☆☆☆ (1 / 5 Stars)
Date of Experience: October 2026
Review Body:
After depositing over €6,000 on BitStarz, I am writing this review to warn other players about the fine print and mechanics behind their gamified promotions—specifically Piggyz Mania, Bonuz Mania™, and Jackpotz Mania. What is advertised as high-value player rewards is structured to penalize regular play and withhold accumulated bonuses.
Here is why players should be extremely cautious:
1. The "Piggyz Mania" Expiration & Cashout Trap
* Virtually Impossible to Break: Money accumulates in your "Piggyz" bank at a tiny rate (just $8 per $1,000 wagered on a standard slot). You cannot break open or cash out your Piggyz bank at will; you are forced to hit a rare 3x "Piggyz Break" symbol during 3x deposit spins.
* 30-Day Forfeiture: If you fail to land that 3x symbol within 30 days, your entire accumulated Piggyz balance is wiped out and reset to zero.
* Withdrawal Penalty: Any time you make a real-money withdrawal, BitStarz deducts that exact amount from your Piggyz bank 1:1. Withdrawing cash directly deletes your hard-earned promo savings.
2. Jackpotz Mania & Status Gating ($1,000 Monthly Requirement)
* BitStarz gates essential features—such as Jackpot Boosters (which widen win targets), leaderboard prize eligibility, and Rakeback—behind an "ACTIVE" status requiring at least $1,000 in monthly wagers.
* If you drop below this threshold, you become "INACTIVE" in real-time. Without Boosters or higher bet tiers, reaching high target numbers (like J$33,333) or winning leaderboard rewards becomes virtually impossible for mid-tier players.
3. Poor Value for Real Deposits
* Base game returns can be exceptionally harsh (for example, returning roughly $150 across 75 spins at $5/spin—an effective ~40% session RTP).
* When base play drains your balance, the underlying promotional features fail to provide any safety net or retention value unless you are wagering at extreme high-roller tiers.
Final Verdict:
BitStarz has created a promotional ecosystem that creates the illusion of loyalty value while using strict expiration timers, withdrawal penalties, and low trigger odds to ensure most players never see a cent of their accumulated bonus balance. Read the terms carefully before depositing.

Update on latest response from "Olle"

Zero counterarguments to the facts presented—just a childish and defensive attempt to deflect by blaming AI. Brushing off valid analysis as "AI slop" because you can't actually refute the numbers and terms only proves my point. And this Casino Ladies and Gentlemen has the slogan "Safest Casino in the world "

By all means here is my account name Daniel.dakajda

2 October 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi there,

Thank you for your AI review. I see you've written (or should I perhaps say that AI wrote) 16 other negative reviews.

I also can't find any account under your name, so I'm not sure what to say really. But if you can provide your username or provide any evidence besides AI generated slop as to what we do is predatory in any way, I'd be grateful.

Olle

Rated 1 out of 5 stars

BITSTARZ: INSTITUTIONAL FRAUD, IRREFUTABLE PROOF & $30,000 STOLEN! NEVER DEPOSIT HERE!

WELCOME TO THE BEST CASINO EVER IF YOU WANT TO LOOSE ALL YOUR MONEY

If your goal is to be systematically drained, have your legitimate winnings stolen, and feed a predatory system built on raw dishonesty, you’ve come to the right place. After depositing and wagering OVER A MILLION EUROS into this bottomless pit, I am exposing every single filthy tactic Bitstarz uses. I have kept full proof (screenshots, game history logs, and email threads) for everything stated here.

1. The "Piggy Prize": A Scandalous Promotional Scam
Their supposed 3-piggy prize pool system is a pure, deliberate trap. They bait you into depositing €50 or more each time. The real result? Over 200 DEPOSITS made, and NOT A SINGLE PIGGY PRIZE in sight. But their cynicism gets worse: if by some miracle you manage to win a small amount and request a withdrawal, these vultures DEDUCT that withdrawal amount directly from your accumulated prize pool! It is a rigged money pit designed solely to siphon your bank account.

2. Rigged Slots & Undeniable Proof of Catastrophic Sessions
Bonus features on their slot machines are a complete joke. They pay out ABSOLUTELY NOTHING. I have kept the records and game logs of EVERY single session: it is a statistical impossibility and a non-stop slaughter. To trigger a multiplier that isn't a total humiliation, you have to deposit 50 times in a row.

3. The Vengeance Algorithm: Post-Withdrawal Siphoning
The second you manage to extract a single cent from their platform, their system kicks in: the very next sessions are literally PROGRAMMED to strip back every penny you just withdrew, plus interest. They flat-out refuse to let a player leave with winnings.

4. VIP Status & Support: Total Contempt & Humiliating Crumbs
OVER €1,000,000 IN WAGERED VOLUME. When you email them asking for a reasonable loyalty bonus given those astronomical sums, their response is cold and dismissive: a flat-out "NO." And when they do decide to toss you a bone? I kept every single email: their idea of a "reward" is offering 200 free spins at €0.20! Yes, you read that right: after wagering €1,000,000, they throw 20-cent spins in your face. In total, I received barely €1,000 in pathetic scraps over my entire lifetime on the site.

5. THE HEIST OF THE CENTURY: €30,000 CONFISCATED (FULL PROOF AVAILABLE)!
Here is their most repulsive trick: they throw you a microscopic rakeback with an absurd 40x+ wagering requirement. But the real trap is hidden deep inside their Terms & Conditions: the €5 max bet limit while playing with a bonus.
Their scheme? They let you deposit, take all the risks, and play without EVER issuing an automated warning or soft lock on bet sizes. But the exact moment you land a massive hit and hit "Withdraw," they pull this hidden clause out of their hat to CANCEL ALL YOUR WINNINGS. Through this contractual ambush, they have CONFISCATED AND STOLEN €30,000 OF MY LEGITIMATE WINNINGS.

(If you are looking for my previous review warning players about their predatory tactics, the casino did everything to suppress it you will find it further down in the comments).

VERDICT:
Bitstarz is a toxic, predatory platform operating with total bad faith. Everything is designed to drain you, lock your funds, humiliate you, and confiscate your wins. NEVER DEPOSIT A SINGLE CENT ON THIS TRASH SITE. Let them sink with their robbery operation.

2 October 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi there,

Thank you for your review, or maybe thank you AI for your review.

Now, you claim theres a bunch of proof, yet you don't present any proof at all. All I see here is a bunch of statements saying we're basically satan.

The ironic part was that you wrote another 1 star review of us back in May, yet you've supposedly been playing this whole time? If I was convinced that a place was a scam, I wouldn't keep playing there for 6 months...

Ollea

Rated 1 out of 5 stars

Horrible casino don't waste ur time

Horrible casino don't waste ur time
Ya I'll elaborate I won free spins and never got em ur casino straight up sucks is that enough or should I elaborate more

24 September 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi Chad!

Sorry to hear that :/ I think it would be very helpful for everyone here to understand why that is. Can you elaboate?

Olle

Rated 5 out of 5 stars

Very well distracted rent smooth and…

Very well distracted rent smooth and deposits and cash outs are simple and easy

21 September 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi Anthony!

Just the way it should be, thank you so much for the review!

Olle

Rated 1 out of 5 stars

Complete scam

This company worked fine for me for months and then while I am moving between houses they ask for verification (something they have never asked for before) and are refusing to give me my withdraw even tho I can put in my uk address which is the current one one right now. The website is complete scam please do not use it

21 September 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi Andrew,

Thank you for reviewing us.

When it comes to verification, you need to be truthful. Putting just the name of an address which can overlap between countries is one thing, but you can't put UK as a country or region, nor Scotland, England, etc.

We even block UK IP, which means you can only access the site by using VPN (which you shouldn't do).

So the fact that you're from a restricted country and knew this, it shouldn't come as a surprise when there's consequences for trying to break the rules of the site.

Olle

Rated 3 out of 5 stars

Did not follow through with reimbursement even after admitting fault on their end

I have always like this casino. They have a huge variety of games and whenever I needed assistance or had a question it’s awesome to know that I can reach out anytime, plus their customer service is friendly and fair.

But about 3 weeks ago when I signed in and started to play a game, somehow the game glitched and took all my money. I contacted customer service right away, and after looking into the situation for quite a while, the casino did acknowledge that it was a technical issue on their end and that the game did indeed mistakenly take my money.

Great. So I’ll be reimbursed and everything will be fine…except that still hasn’t happened. The customer service rep told me that they needed to wait to hear from that particular game provider before they could issue me a refund.

That was on Sept 5th. Today is Sept 21st. I have contacted the casino multiple times asking for an update, and all they can tell me is that they still have not heard from the game provider and that they can not move forward until that happens.

At this point I do realize that I’ll never see that lost money refunded to me. Fortunately it was only about $30. I still like the casino and play on it regularly, but I definitely hope something like this doesn’t happen again, especially if I have a significant amount of money in my account. Because this casino has shown that even when they accept fault and acknowledge you are owed money because of an error on their part, they still won’t make things right

4 September 2026
Unprompted review
Rated 5 out of 5 stars

One of my favorite sites ever

One of my favorite sites ever, I refer anyone that ask for a recommendation or just in conversation because of the huge game variety, also because of the almost instant payout.

20 September 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi Caprice!

Thank you so much for the kind words :)

Olle

Rated 5 out of 5 stars

The easiest sign up ever

The easiest sign up ever

19 September 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi Ty!

Super happy to hear that :) Thank you for reviewing us!

Olle

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look