Absolutely shitty platform! coins kept getting lost from my wallet with no valid reason. the guys at Largo Lane LP were able to track it tho
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Despite the bad reviews here I must say that two days ago I sent bitcoin to my wallet and it arrived within an hour, I sold it and funds were credited to my euro account instantly, I withdrew at the A... See more
Company replied
My account was blocked - Ticket 679331 Some days before my account was blocked without any reason or explanation. Please help me. I passed all checks and sent all documents and answers to qu... See more
Company replied
Today my account was blocked without any reason or explanation. Please help me, this is my main bank account. I passed all checks and sent all documents and answers to questions (request 669580). I h... See more
Company replied
Company details
- Cryptocurrency Service
- Bank
- Currency exchange service
- Finance broker
- Money transfer service
- Payment service
Written by the company
OWN YOUR FUTURE. LIVE ON CRYPTO. Grow your wealth by managing bitcoin, ether, and euros securely in one app. Spend instantly with your bank account and Visa card. FREEDOM OF TRANSACTION. 💸 Blend tomorrow's money into your daily life and secure your financial independence. 🏦 YOUR IBAN WITH INSTANT BANK TRANSFERS Deposit and withdraw euros to your bank account instantly using your personal IBAN. 🔐 STORE CRYPTO YOUR WAY Send, receive, and store your crypto securely using your biometrics. 🔄 TRADE CRYPTO 24/7 INSTANTLY Buy and sell bitcoin and ether instantly 24/7 with low fees at the best rates. 📈 GROW YOUR WEALTH Invest automatically and reduce risk with daily, weekly and monthly savings plans. 💳 SPEND CRYPTO WITH VISA CARD Pay with crypto and euros anywhere Visa is accepted and withdraw cash at ATMs. 🇪🇺 MADE FOR EUROPE Available for residents in 29 countries across the European Economic Area. 💪 ESTABLISHED 2014. NEVER BEEN HACKED. 4.4 App Store rating 150k downloads €3b transaction volume €500m assets under management Made with 💚 in Berlin.
Contact info
Am Treptower Park 75, 12435, Berlin, Germany
- bitwala.com
You should know
3.0
Average
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bitwala
Hi party,
thanks for your awesome review 💜 Also can't wait for these and many other exciting features to come!
Have a great evening!
Your Nuri Review Team
Not possible to verify
They require an app for verification however their app doesn't work so well.
Person I'm speaking to can hear the echo and asks to connect headphones however the app doesn't accept Bluetooth headphones, only cable connected headphones are accepted by the app. Unfortunately my phone doesn't have such plug, which makes the app unusable.
3 March 2022
Unprompted review
Reply from Bitwala
Hi Sergio,
Thanks for your feedback. That doesn't sound good 😫 As we'd like to investigate further and provide you a solution for this situation, please answer to the request we sent you on Trustpilot with your ticket number.
Thanks for your support and have a great weekend!
Your Nuri Review Team
App could be better
3 March 2022
Reply from Bitwala
Hi you 👋🏼,
Thanks for your honest words. If you want to tell us how we can improve our product, we'll be happy to receive your feedback through email at feedback@nuri.com. Because this is the only way for us to improve our service in the future 🙃
Have a great day!
Your Nuri Review Team
Nuri is a great choice to store your Crypto!!
Nuri is a great platform to store and exchange your crypto. You can easily trade Bitcoin and Ether to EUR and vice versa. The fees are low which is great to see. You got also a German bank account where you can send funds from your personal bank account. And you can withdraw funds whenever you prefer it to do. Overall it’s a great tool if you are using crypto a lot. I can recommend Nuri to everyone for sure!
2 March 2022
Reply from Bitwala
Hi Edwin 👋
Thanks a lot for your awesome review, we appreciate your kind words 💜 We’re thrilled to hear how happy you are with our app. We wish to make growing your wealth and investing in cryptocurrencies simple and accessible to everyone so we’re happy to hear we’ve accomplished that mission 😊
Have a nice day!
Your Nuri Review Team
Secure and reactive support
2 March 2022
Unprompted review
Reply from Bitwala
Hey Stephane,
Glad to hear that you are happy with our service 😊
We wish you further a good time with Nuri 💜
Best Regards,
Your Nuri Review Team
Hello,
Hello,
I did not have problem with Nuri, but from Nuri account I deposited money to unregulated brokerage and lost huge amount of money.
Is there a way to get my money back through chargeback for example?
Can I contact someone and ask for help?
Pls, waiting for reply
Thank you in advance
2 March 2022
Unprompted review
Reply from Bitwala
Hey there 👋
In this case please feel free to reach out to our customer support.
They will be happy to help and answer your questions.
You can contact them here: https://support.nuri.com/hc/en-gb/requests/new
Best Regards,
Your Nuri Review Team 💜
Not long time ago I opened an account…
Not long time ago I opened an account with Nuri. Since that I do get regular updates via installed app, able to manage my account very easy. The information shared are clearly understandable and not overloaded as often.
The first impression is pretty positive and I feel confident it will remain. Thank you NURI- it seems we will have a longlasting partnership. Kindest regards, IB
2 March 2022
Reply from Bitwala
Hi Ib,
Thanks a lot for your awesome review 💜 We’re thrilled to hear how happy you are with our app. We also hope for a long lasting and successful partnership 😊 We wish to make growing your wealth and investing in cryptocurrencies simple and accessible to everyone so we’re happy to hear we’ve accomplished that mission.
Have a nice day!
Your Nuri Review Team
Dear Nuri Team
Dear Nuri Team , I used Nuri Bank for several months and All services are perfect . also I started Investment ETH and this is an Amazing Service .
response to email is very fast and with clear soulotion .
I have a suggestion , if you provide to add money via debit or credit card it can help to customers.
Best Regards
Amir
2 March 2022
Reply from Bitwala
Hey Amir,
Thank you very much for your positive review and kind words 😊 We are really happy that you like Nuri so much 💜 Also we want to thank you for your constructive feedback and the suggestion. We will definitely pass this on to the responsible team 💜
Best Regards,
Your Nuri Review Team
Reply from Bitwala
Hi Christian,
thanks for your lovely review 💜 Very happy to hear you've had good experiences with our app so far.
Have a great evening!
Your Nuri Review Team
Reply from Bitwala
Hi Christian,
thanks, we're doing our best 💜
Have a great weekend!
Your Nuri Review Team
PS: You’re always welcome to send us your ideas of improvement to support@nuri.com to make this experience 5 star worthy 🙃
they do not pay promotions, regardless of whether you comply with the T&Cs
1. Referral program. I am informed that I can no longer participate in the program. Although it does not seem very correct to me not to pay after taking several clients, I can understand it.
2. Promo Banking with Nuri. I strictly comply with the T&Cs and they inform me that since I am out of the referral program, it does not matter if I have complied with the T&Cs of another independent promotion.
3. Promo Auto Recurring Purchase for 3 months. Once again, I strictly abide by the terms and conditions, but same thing! They haven't paid anything.
I read all the legal documents and conditions of all the promos and they are totally independent. I inform them and they ignore it.
In addition to the time and effort used, the will to do things correctly and collaborate positively, they do not answer and do not pay.
Edit: The same day that they answered me here on Trustpilot, I did what they told me, contact support again. I'm still waiting for an answer. No answer, no money
2 March 2022
Reply from Bitwala
Hello!
Thank you a lot for your very detailed feedback! We are so sorry for that. We'd love to assist you with the missing referral bonus so please drop us a line at support@nuri.com and we'll be happy to assist you. If you already have a ticket number please pass it on to us.
Have a wonderful day!
Your Nuri Review Team
Reply from Bitwala
Hi customer,
and we truly like YOU (and your awesome review) 💜
Have a great evening!
Your Nuri Review Team
Reply from Bitwala
Hi Erica,
Very glad to hear everything worked out well. Thanks for 5 stars and have fun with our app 💜
Best,
Your Nuri Review Team
Reply from Bitwala
Hi customer,
Very happy to hear you've had good experiences with our app and our Customer Service so far. We really appreciate your awesome review 💜
Have a great evening!
Your Nuri Review Team
First if Nuri or Solaris blocks your…
First if Nuri or Solaris blocks your account what happens to peoples money in it .. one can open Nuri for business and having issues like this .. I term to hear lots of blocking remarks here ..
2 March 2022
Unprompted review
Reply from Bitwala
Hi Christain Michael,
We aim to offer our services to you without interruption however, at times it may be necessary for us to initiate a (temporary) block on the account for security reasons.
If an account is (temporarily) blocked, we may reach out to you with additional questions. Our requests serve to understand what type of transactions usually take place on your account. A clear and comprehensive answer to the questions asked is helpful in clarifying the matter.
We understand that situations like these can be extremely frustrating. Please rest assured that we will work as quickly as possible to process our requests and limit the interruption as much as possible.
We thank you in advance for your patience and understanding.
In case you have any other questions, please feel free to get back to us for further assistance or check out our support center.
Best,
Your Nuri Review Team
Very good service
2 March 2022
Reply from Bitwala
Hi customer,
we're doing our best 💜 Thanks a lot for your super nice review, we really appreciate it!
Have a great evening!
Your Nuri Review Team
All fine except...
All fine except that not always everything is clear for me as the mobile app is different from the desktop app.
But it might be that my unclarity is based on my own confusion.
Many greetings!
2 March 2022
Reply from Bitwala
Hi Anna 👋
Thanks for taking the time to leave us such lovely feedback. 💜
It's truly awesome to know that you were overall having a good experience with us.
We will definitely pass your feedback to the responsible team 😊
Have a great day!
Your Nuri Review Team
PS: You’re always welcome to send us your ideas of improvement to feedback@nuri.com to make this experience 5 star worthy 🙃
Good services
2 March 2022
Reply from Bitwala
Hi Harald,
thanks for your awesome review, very happy you appreciate our services 💜
Have a great weekend!
Your Nuri Review Team
PS: You’re always welcome to send us your ideas of improvement to support@nuri.com to make this experience 5 star worthy 🙃
Nice and clean Service and Bank
2 March 2022
Reply from Bitwala
Hi Mike,
Really great to hear you like our app and services 💜 Stay tuned for more exciting features in the near future!
Have a great evening!
Your Nuri Review Team
Reply from Bitwala
Hey 👋
We are happy to hear that you have such a great experience with Nuri 😊💜
Best Regards,
Your Nuri Review Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.