I tried Let Me Be Protein and the results were amazing! My client hair became smooth, shiny, and frizz-free from the first use. The application was easy and there was no strong smell, which I rea... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Don't buy this product. Unfortunately, the product I received has serious issues that make it unsafe to use: The jar arrived already open with no protective seal. The product looks par... See more
Company replied
I was a bit hesitant about shopping on an unfamiliar website, but gave it a try anyway. I purchased Felps Nanoplastia. Everything went smoothly. I received tracking information for my parcel (UPS) and... See more
Company replied
Great products will be definitely ordering again. If you use the keratin treatment make sure that you also ordered the Reconstruction products and apply straight after you rinse the Keratin. A... See more
Company replied
3.8
Great
297 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bkeratin
Hello,
We're sorry to hear that you didn't have a good experience with our product. Customer satisfaction is always our priority, and we're sad to hear that the product didn't meet your expectations.
We'd like to better understand what happened and find a solution for you. Please contact us directly so we can resolve the situation appropriately.
Paola V.
I tried Let Me Be Protein and the results were amazing! My client hair became smooth, shiny, and frizz-free from the first use. The application was easy and there was no strong smell, which I really
I tried Let Me Be Protein and the results were amazing! My client hair became smooth, shiny, and frizz-free from the first use.
The application was easy and there was no strong smell, which I really liked.
Delivery was fast and the product arrived in perfect condition. Highly recommend!
15 March 2026
Reply from Bkeratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Paola V.
It arrived very well packed
It arrived very well packed. Very happy with th service and the product I purchased I can define recommend
27 February 2026
Reply from Bkeratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Paola V.
This product damage my hair and made…
This product damage my hair and made frizzy hair
24 February 2026
Reply from Bkeratin
We’re very sorry to hear that the product did not meet your expectations. This is certainly not the experience we want for our customers.
The mask is designed as a treatment to help align the hair and reduce frizz, and results may vary depending on the hair’s condition and previous chemical processes. We always recommend performing a strand test before full application to evaluate compatibility.
Your feedback is very important to us.
Paola V.
It arrived quick and this time I didn’t…
It arrived quick and this time I didn’t have to pay taxes here
2 February 2026
Reply from Bkeratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Wrong language on label …
The label and the instructions on how to apply the shampoo on my dog is not in English so I can't read it
19 January 2026
Reply from Bkeratin
Thank you for your feedback, and we apologize for the experience you had with the product label. We understand the importance of having instructions in a comprehensible language, and we regret that this has caused any inconvenience.
We are constantly working to improve our products and packaging, and your observation will be taken into consideration for future improvements.
If you need help with the usage instructions or have any other questions, please contact us at our customer service number +55 14 98206-8000. We will be happy to assist you.
We appreciate your understanding and hope to serve you better soon.
Pamela A.
no good l use but it is no good
22 January 2026
Reply from Bkeratin
Dear Customer,
We sincerely regret that your experience with our product was not satisfactory. Our product is widely recognized for its quality and performance, and we are available to help you resolve any issues.
If you need more information or assistance, please contact our customer service at
+55 14 98206-8000. We will be happy to assist you.
Thank you for your feedback, and we are committed to always providing the best service.
Pamela A.
There are missing items but no one…
There are missing items but no one responses. Sent several emails and WhatsApp but still no reply. CS is poor and no one to follow up after purchased, kind of cheating …
18 November 2025
Reply from Bkeratin
Hello,
Thank you for letting us know. We have already contacted you and are resolving this matter. The two remaining bottles you selected will be sent shortly.
If you have any further questions, please feel free to reach out. Thank you for your patience.
Wanessa B.
Reply from Bkeratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
This product is simply wonderful
This product is simply wonderful, I love let me be!!! Easy to apply, and the cinnamon looks beautiful!!!❤️😀
1 September 2025
Reply from Bkeratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Don't buy this product
Don't buy this product.
Unfortunately, the product I received has serious issues that make it unsafe to use:
The jar arrived already open with no protective seal.
The product looks partially filled, not a full 250g as advertised.
Instead of the normal pleasant salon fragrance, it has a strong chemical odor.
Most concerning, when I opened the jar and left it on the table for about 10 minutes while preparing my hair, the fumes caused burning and irritation in my eyes, even without applying it.
29 August 2025
Reply from Bkeratin
We regret what happened and understand your dissatisfaction. We would like to emphasize that all of our products are 100% original, sourced from official suppliers, and accompanied by invoices that certify their origin.
The seal may have been removed during customs inspections, which have recently become more rigorous in several countries.
Regarding the Forever Liss Btx Zero Ultra Moisturizing Mask 230g, this is an intensive-action hair b-tox with a concentrated formula and powerful ingredients designed to reduce volume and frizz while deeply hydrating the hair. This concentrated effect is normal for b-tox products and does not indicate that the product is unsuitable.
We always guarantee the safety, quality, and authenticity of our products.
Pamela A.
It's a bit smelly
It's a bit smelly, but overall, it's got to be the best straightening product I've tried, and I've tried a lot. It leaves your hair soft and shiny, very good.😊👍
12 July 2025
Reply from Bkeratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Reply from Bkeratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
I order samting on 13 June and still…
I order samting on 13 June and still not arrived 3 July...very bad experience for me...
13 June 2025
Reply from Bkeratin
Thank you for letting us know what happened. We are committed to offering you the best possible service, so we will contact you shortly to better understand what happened and find the best solution.
Sincerely,
Pamela A.
I buy products for my salon
I buy products for my salon, I have been a customer since 2020, I buy Brazilian keratin, protein, botox... all these products are original from Brazil.
24 May 2025
Reply from Bkeratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Wanessa B.
Reply from Bkeratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Reply from Bkeratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Postage was fairly quick via DHL
Postage was fairly quick via DHL, the was only an issue with it being held at customs because the invoice was allegedly undervalued so there was much back and forth with DHL for proof of receipt. But other than that once i received it it was well packaged, full bottles and authentic.
25 February 2025
Reply from Bkeratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Goid product
17 March 2025
Reply from Bkeratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Reply from Bkeratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.