Baseball Lifestyle 101 Reviews 186

I was very pleased with the service I received as I had ordered the wrong size, I emiled them and they answered right away and corrected my mistake, by canceling the original order and I was able to reorder.

Got my son a backpack from B101 and in less than 5 months the zipper had already broken. Contacted customer service and they see nothing wrong with the issue and not willing to do anything about it. Crap quality and crap service!

There was a delay at the beginning on my return, but considering it was the holiday season, I can understand. What was impressive for me was that my email was returned very quickly with a sincere apology and continued contact until the issue was resolved with 100% satisfaction! The product is excellent quality and I will most certainly order again from this company for the quality but mostly for their dedication to satisfying their customers!

Full order wasn’t sent but after an email and quick response from the C/D department, the remaining order is on its way.
Products are true to size and great quality. Fun designs for my baseball loving boy,

I saw an add for a youth M ice cream short on sale for $25. I clicked on it and ordered the shorts. When I received the shorts they were adult size, the old bait and switch trick. After numerous emails back and forth they refuse to credit the shipping of $10.26 which is very pricey anyway. I would not order from this company again and I would be very careful when they post sales.
The response I received doesn't address the fact that I did click on the youth medium and landed on adult size, that is not something anyone would expect. Again, do the right thing and either send the youth medium you had on sale or give me a full refund. Shame on your company!!

Super responsive to my issue. Had it correctioned by end of day.

Having 2 baseball loving boys it’s safe to say we are a Baseball Lifestyle obsessed house! We’ve always had a great experience with ordering online and quality. However, there was one instance where we had an issue with a seam coming undone on a backpack. It was a relatively new purchase but outside of the return window. I contacted customer service and they immediately responded and helped me resolve the issue. They were kind and timely. I really appreciated their help and love that they care so much about their customers!

Baseball Lifestyle 101 is not only trend setting clothes for my sons but their customer service is EXCELLENT! they do not hesitate to fix any issues if needed!

I ordered the completely wrong size for a great-grandson’s Christmas gift. I found out on a Friday evening after hours and thought I would have to wait until Monday, but I emailed asking for help anyway. I heard back on Saturday morning and a new hoodie in the correct
size was in the mail to me on Sunday. Amazing service!!

I had an issue with a sweatshirt that ended up being too small. Baseball lifestyle helped me within a few days and resolved the issue fast! They are always helpful!

Extremely prompt responses to questions, concerns or returns.

Awesome customer service! Quick to respond and answer my question, and then quick to resolve the issue. The customer service representative really seemed to care and value my business as a customer.

Great customer service with a lost package. We could not locate original packages they sent a new order out and we received it.

My son loves the clothes from here, and they are pretty good quality. However, you must not be in any hurry to get them when you order. They typically take 3-4 weeks from order to arrival; they want 10 business days of processing time and with several orders I have placed they take every bit of that time. Then shipping is usually 7 business days, so you'll get your items within about a month. If you want anything faster, you're better off ordering from DSGs or Amazon and you can get it within a few days.

The response is not consistent with my experience, regardless of the stated policy. I had orders that were cancelled after they didn't ship for two weeks, and other orders that I received weeks after they were placed. Perhaps it was due to the holiday rush, but this is my documented experienceand I have emails from customer service apologizing for it. No need to respond again.

Kathy was just so amazing & super EFFICIENT! Give that girl a raise(and I am not kidding!!)

Our representative couldn’t have been more kind and understanding and quick to solve our issue. Will certainly be buying more stuff based on the experience we had today!

Great customer service quick follow up

I’ve had to contact their customer service numerous times due to lost packages, returns or refunds and it has always been so easy. They respond quickly and help sort out issues with ease. Love this brand and my son loves the quality of their clothing!

Had an issue with an exchange and emailed them. Received a response quickly and problem was resolved. Great company!