Blackcatcard Reviews 730

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

I honestly don’t understand what’s going on with this company. I opened my account, received my very first SEPA transfer of €500, and immediately lost access to my money. Card payments are... See more

Rated 5 out of 5 stars

I am using blackcatcard as my main crypto to euro card. Very easy to use, though APP itself needs some additional work not going to lie. I have 2 cards for myself and my wife both attached to sin... See more

Company replied

Rated 5 out of 5 stars

Very intuitive, but clear design, a bit gloomy though but okeish. I experience the same issue as reviewers Quower Hiller and Indre Bernotaite. I believe many more people face this problem which is... See more

Company replied

Rated 3 out of 5 stars

I had a very stressful experience with Blackcatcard. After receiving €1,000 into my account, I was unable to make transfers or access my funds. Every transfer attempt was cancelled, and customer s... See more

Company details

  1. Financial Institution
  2. Alternative Financial Services
  3. Cryptocurrency Service
  4. Non-bank financial service
  5. Payment service

Written by the company

An active Euro IBAN account and a virtual Mastercard in a few steps. The plastic card in 24 hours. International Card Delivery. Additional cardholders and even cards for Kids.


Contact info

You should know

2.3

Poor

TrustScore 2.5 out of 5

730 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Bad and very bad

Bad and very bad. I have one incoming transfer on pending and they restrict my account. They didn’t add the transfer on my balance , they didn’t send it back. Bad experience. I want just to revert the transfer to the sender and to close this account and nothing more…. They added the amount on my account and they blocked….more bad … the worse prepaid card and app from Apple Store

12 May 2025
Unprompted review
Blackcatcard logo

Reply from Blackcatcard

We’re sorry to hear about your experience.

Following the details you shared, our support team has already reached out to you via the in-app chat. To access it, please log in to your account and tap the ‘Support’ button on the main screen — there you’ll find the conversation and can reply to our colleague directly. They will assist you further.

Thank you for your patience and understanding.

Best regards,
Blackcatcard team

Rated 1 out of 5 stars

Bad and very bad

Bad and very bad. I have one incoming transfer on pending and they restrict my account. They didn’t add the transfer on my balance , they didn’t send it back. Bad experience. I want just to revert the transfer to the sender and to close this account and nothing more

12 May 2025
Unprompted review
Rated 5 out of 5 stars

one of the best applications and…

one of the best applications and services I know. Favorable rates when exchanging cryptocurrency and Fiat currencies. Good loyalty program and rewards. I can only recommend and have already recommended several times

10 May 2025
Unprompted review
Blackcatcard logo

Reply from Blackcatcard

Thanks a lot for your kind feedback!

Warm regards,
Blackcatcard team

Rated 5 out of 5 stars

I’ve been using Black Cat Card for…

I’ve been using Black Cat Card for almost 2 years, and I’m really impressed with its simplicity and functionality. The interface is intuitive and clean—unlike other exchanges that feel overloaded with unnecessary features. Buying and selling crypto is incredibly smooth, and I love the flexibility in setting daily and monthly limits for cards.

Another great feature is the option to use both virtual and physical cards—it makes transactions so much easier. And, of course, the little black cat animation at the bottom of the screen adds a special charm to the whole experience! It’s a small detail, but it makes using the platform more enjoyable.

The service is excellent overall, but one feature I’d love to see in the future is disposable (one-time) virtual cards for safer online shopping. That would make Black Cat Card even more perfect!

Highly recommended!

10 May 2025
Unprompted review
Blackcatcard logo

Reply from Blackcatcard

Thank you so much for your kind feedback!

Warm regards,
Blackcatcard Team

Rated 5 out of 5 stars

Use Blackcat all the time

Use Blackcat all the time.
Hot crypto wallet is the easiest way to turn your crypto into card payment.

9 May 2025
Unprompted review
Blackcatcard logo

Reply from Blackcatcard

Thank you so much for your kind feedback!

Warm regards,
Blackcatcard Team

Rated 5 out of 5 stars

I am using blackcatxars as my main…

I am using blackcatcard as my main crypto to euro card. Very easy to use, though APP itself needs some additional work not going to lie.

I have 2 cards for myself and my wife both attached to single account which is super useful.

Support responds fast, couple of problems I had were resolved pretty robustly.

10 May 2025
Unprompted review
Blackcatcard logo

Reply from Blackcatcard

Thank you so much for your kind feedback!

Warm regards,
Blackcatcard Team

Rated 4 out of 5 stars

Overall good

Overall good, but SEPA delays are annoying if you're a hurry. Still reliable for planned payments.

20 March 2025
Unprompted review
Blackcatcard logo

Reply from Blackcatcard

Thanks for your comment!

Normally, SEPA transfers arrive within a few hours to one business day — provided everything is set up correctly.
However, in some cases, transfers may take a bit longer due to AML checks, manual validation, or technical delays between intermediary banks.
We appreciate your patience and are constantly working to make transfers smoother and faster!

Best regards,
Blackcatcard team

Rated 1 out of 5 stars

This is a Russian company registered in…

This is a Russian company registered in Malta and because of restrictions related to the fintech war it went bankrupt. IBAN numbers do not work, money disappears, cards are not supported. Be careful because you can lose money by topping up this account.

27 April 2025
Unprompted review
Blackcatcard logo

Reply from Blackcatcard

We appreciate your feedback, although it does not align with the facts.

Our company is proudly headquartered in Malta, fully compliant with EU regulations, and licensed by the Malta Financial Services Authority (MFSA) as an Electronic Money Institution (EMI), registration number C55146.
The allegations of a ‘Russian connection’ are completely false and based on unverified sources. Our ownership structure is fully transparent and publicly available in the MFSA register.

We continue to operate:
✅ SEPA transfers are fully operational and available to the vast majority of clients
✅ Cards are issued to residents of the European Economic Area (EEA) and work worldwide

For any specific concerns, feel free to contact us at https://desktopbank.blackcatcard.com/help-center/
We’re happy to clarify.

Best regards,
Blackcatcard team

Rated 5 out of 5 stars

Thanks

One of the few fitnetch services that support crypto properly. I can easely top up my account with Bitcoin and convert it to euros. No ussues at all!

12 March 2025
Unprompted review
Blackcatcard logo

Reply from Blackcatcard

Thank you so much for your kind feedback!

Warm regards,
Blackcatcard Team

Rated 3 out of 5 stars

SEPA transfers are free

SEPA transfers are free, but my last one took a full week. Not ideal, but at least they didn't charge extra.

5 February 2025
Unprompted review
Blackcatcard logo

Reply from Blackcatcard

Thanks for your comment!

Normally, SEPA transfers arrive within a few hours to one business day — provided everything is set up correctly.
However, in some cases, transfers may take a bit longer due to AML checks, manual validation, or technical delays between intermediary banks.
We appreciate your patience and are constantly working to make transfers smoother and faster!

Best regards,
Blackcatcard team

Rated 1 out of 5 stars

The most awful "fintech" and financial company out there.

I don't usually write reviews for a company, but this one definitely deserves one. The most awful "fintech" and financial company out there. About a year ago opened an account and received their debit card. Since then, they are in the process of "migration" to new IBAN's. It's been more than a year and still nothing - you can't deposit funds to them to use your account or card nor to withdraw money from it, yet they still continue onboarding new customers despite this problem. CS just copy/paste replies every time you write to them and claim that they are working hard 24/7 to resolve the issue... On top of that, today received an email to provide SOW - ON MY EMPTY ACCOUNT without ANY activity!!!! I really don't know how on earth they got those awards that they mention on their website to be honest, as i got an impression that they are bunch of incompetent people who work there.

9 April 2025
Unprompted review
Rated 4 out of 5 stars

The cashback program is great

The cashback program is great, but I wish I could pick multiple categories at the same time.

5 February 2025
Unprompted review
Blackcatcard logo

Reply from Blackcatcard

Thank you so much for your feedback!

Warm regards,
Blackcatcard Team

Rated 1 out of 5 stars

Good dayhi

Good day. Almost a year ago I transferred 500€ to my account on blackcatcard, but they did not go to my account, and it is not known where they are, I wrote a lot to the administration of blackatcard, but they still did not return the money to me.

3 April 2025
Unprompted review
Blackcatcard logo

Reply from Blackcatcard

We’re sorry to hear about your experience.

In general, if a transfer doesn’t appear on your account and there’s no confirmation of receipt, it’s important to contact the sending bank to initiate a payment trace. They can verify the status of the transaction and, if necessary, take further steps.

If any additional details become available, you’re welcome to share them with our support team via the in-app chat — we’ll be glad to assist further if we can.

Thank you for your understanding.

Kind regards,
Blackcatcard team

Rated 4 out of 5 stars

Do you like free SEPA transfers

I've been using this fintesh for a few months now, and it's mostly great. The card works everywhere, and i love the free SEPA transfers. My only complaint is the lack of Apple Pay support-it would make spending so mush easier. Hope they add it soon!

20 December 2024
Unprompted review
Blackcatcard logo

Reply from Blackcatcard

Thanks so much for your feedback — we're glad to hear you're enjoying the service and using the card!
And yes, we hear you on Apple Pay — stay tuned, we’re working on it! 🍎

Warm regards,
Blackcatcard Team

Rated 1 out of 5 stars

Closed my account and never received my…

Closed my account and never received my last payment to myself - it's already more than a year gone, support is giving just repeated auto answers, like:
Our technical team is literally working 24/7 in order to speed up the process of SEPA migration. "Unfortunately we can't provide an approximate date of restoration SEPA service. We kindly ask you to await for transfer of remaining balance. We will proceed with your request as soon as possible."
Just thinking what exactly they are doing 24/7 for a year to refund 13 Euros?
PLESAE AVOID THIS COMPANY AT ANU COST!!!

28 March 2024
Unprompted review
Rated 4 out of 5 stars

Good

Opened a business account, transfers are convenient. Support is not always fast, but they do solve issues properly

1 February 2025
Unprompted review

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