Blackforestsupplements Reviews 184

I placed an order with Black Forest on July 16, 2025. Here's their response that day: "Your order #195106 with Black Forest Supplements, containing supercharged cocoa flavanols with 1200mg of flavonoids, is ready for shipment, and you've saved $7.20 on the total price."
It's suppose to take 8 - 10 business days for shipment, and by July 28, I had not received it, so I complained. On July 30 they replied: Thank you for reaching out to us at Black Forest Supplements.
Hope all is well.
Wehave a delay in shipping Supercharged Cocoa Flavanols 1200MG supplements. We are working hard to solve it as soon as possible.
We are extremely sorry, please allow a couple of days. You will soon have your package in your hands.
This is a supplement with a very high demand, and I know that's no excuse for the delay, but that's it, that's the reason."
Why didn't the apologise earlier and why did they at the start say there might be a delay?

Horrible shipping, minimal customer service. Waiting almost a month for my order and still sitting in Florida. I have purchased items direct from China and Ukraine that take less time to arrive. Look elsewhere for purchasing health supplements.

This company does not offer a phone number for customer service. They only provide an email address and do not reply in a timely manner.
I ordered a product that just simply never was delivered. When I sent my question via email, it took three days for them to get back to me to tell me it was back ordered.
I understand products that are popular being backordered and although frustrated, wasn’t upset with that. However, once my order shipped the ship to address they used was incorrect. So I’m never going to receive my order.
When I emailed again asking for assistance, I was told the order has been shipped and there’s nothing they can do. They did not offer to assist me with my order. They did not provide me an opportunity to refund my order and try again. And now they will not respond to me at all.
This is absolutely unacceptable and extremely frustrating for a consumer. I have just kissed $70 goodbye and will not get it back.

I ordered 2 of their cocoa flavanol product on a BOGO sale. It took 3 weeks to ship, they wrote 2 items on the customs declaration but only shipped 1 meaning I paid customs fees as if it were 2 items. When I asked for a refund, they refunded the item price but not the additional shipping. If I want my money back from customs, I need to file a bunch of paperwork for effectively 10 dollars. After all is said and done, I paid about 10% more than the regular price + shipping for the 1 product received, even though I bought it 'on sale'.

Shipping of product is pathetic! Two+ weeks for delivery every time I order. I'm on the east coast the same as were the ship from. I can't be the only person that gets their orders in this time frame. This time order July 1st, expected delivery now July 18th.
If they need to charge for shipping, then so be it.
At least people will know it will be coming sooner.

complete SCAM of a company. Placed order , tracking number was updated. Shows package received in Hilaeah Fl (later learned this is only their own warehouse) and then never ever moves again. Contacted the company who says package will ship in a couple days. Waited a week after no package movement, contacted company again they say the exact same thing. A MONTH goes by still nothing so contact company and company assures me product is shipping out that day, he packed it himself. So I check the tracking a few days later and still zero movement. This company is just a total total scam. STAY AWAY!!

I placed an order for High Flavanol Cocoa Powder on 6/19/2025, I received a tracking number a few days later but after a week the order never moved out of Florida. I tried to contact the company several times but finally had to contact my credit card company to get a refund.

Buyer beware! I placed an order on May 24th and still have not received it as of June 25th. Never received tracking updates either. I reached out on Sunday June 22nd and Vincenzo replied almost immediately, assuring me that his team would make this right. The next day Gema offered to send me a replacement order and I requested overnight delivery. That was the last time I heard from customer service. On Tuesday, June 24th, I requested a full refund and did so again today. I've been completely ghosted and have zero confidence that this company will refund my money. Just read the reviews of this company....many of them are the result of other customers having a similar experience. If you take the time to do the research and multiple customers highlight their concerns, you should consider that we're not just negative, disgruntled customers. There is a pattern here and I hope I can help others avoid the nonsense that I've had to endure. Maybe the supplements are good but their logistics and customer service really need an overhaul. Unfortunately, I don't think they care and they'll probably go out of business before they fix their problems.

Placed an order 5 days ago and still haven't received tracking. This was their response after the email I sent. Hello Robert, I hope all is well.

We have received your request successfully, and one of our agents will be working on it.

Rest assured, we are going to do everything in our power to help you solve this issue or answer any questions you may have. Please allow at least 24 hours to receive a response.

Thank you for trusting us, and God bless you!

All the best,
Vincenzo
Umm.. all I'm asking for is a tracking # here it shouldn't be to difficult.
I will update their score after I receive the products I ordered. And try them out.

I placed my order for their Cocoa flavonoids, and that was the easiest part of doing business with this company. I use Route to track my orders so that I can expect my deliveries. I must say this was my first time doing business with this company, and it will be my last. I watched my order sit in the USPS stage where the label was created and it remained in there for 5 days. The order was finally dropped off with USPS and has not begun the journey to my residence yet. I cannot rate their product, but I will certainly give them an F for service. I attempted to contact their customer service department and I'm still waiting for a response back Good luck just beware I have warned you

Same as all the other folks here. I ordered something. The "printed a label" and called it shipped. A full week went by with no change to the UPS shipping. I contacted them and they told be the had a "warehouse issue" which seems to be their standard response - check all the review sites. But, they told me they had it fixed and it would be shipped. So... a few more days went by and still no movement. I contacted them again asking for a refund. They said, "No. We've really got it fixed this time and we'll send it." I told them I was no longer interested and that I'd be contacting the credit card company citing a failure to deliver. At that point, they capitulated and gave me my money back. DON'T DO BUSINESS WITH THESE PEOPLE. ZERO INTEGRITY.

More than 2 weeks my order do not shipped. They stop to contact me.

i placed an order with this company and after weeks they can not find the order from the order number i received from them... no one will answer the emails i have sent them asking about it and i can not get a refund for the charges.... i guess it will have to go through legal proceedings

Testosterone supplement is very weak at increasing Testosterone in body. Bad side effects for oral herpes infected people. Causing major breakout of virus. Causing two breakouts before figuring out this stuff was the cause.

Website lies and misleads. No such things as try out and 100% hasslefree returns! if you have issues you will be tied up in nonsense till the cows come home. Poor service, extensive delays in delivery and not only that by i was hit with a £50 customs charge (they should tell you these things if they really want to work globally!) thats on top of a priority $74 delivery charge that took 6 weeks to deliver.

Today is 12/12/2024 I ordered on 11/14/2024 still nothing. The receipt said 3-8 business days clearly that is a joke.

Not one of my emails to the company has been answered but they seem to still be ok with sending me promo emails daily.

Do not order they are not a legitimate company.

For those looking for CoCoa, I have found a source for half the cost on Amazon, and the best part is they actually send you what you paid for.

I've ordered twice from this company.
First time without a hitch, as with most internet Purchases.
The second time however, required communication (by email) with this company to correct an issue.
The issue ...
9/6 Product ordered
9/8 received email "Order is on its way"
9/10 Payment debited from account {$150 +)
For 5 days ... No tracking "Order pending"
Oh well, " Order is on its way"

I'm out of the product I was ordering at this point, so it's more prevalent on my mind.

9/16 Day 10,
I reach out to Black Forest.
Later that day I receive (auto generated ?) " .... please allow at least 24 hours to receive a response"
9/18 Beyond 48 hours, I reach out again
to ask "What can I expect" ?
I haven't received any reply other than
" ... 24 hrs ..."
9/21 Received order.
9/25 Received email " ..... your order has been marked as delivered ..."
9/25 Second email later that day .... " Hi ****, How would you rate the help ***** gave you? Let us know"

I did not get ANY help, nor communication from *****.
Until after I let them know by saying only "I would rate the help that I got from ***** as the minimum number of stars due to the help being non-existent".
" If y'all are asking if I'm a satisfied customer ... no, not really"
"Please make sure my email is removed from all marketing emails "
( there are many )
I guess that's where I'll leave it ( them, as well ), for what it's worth
I learned that customer service Is the weak spot.
Maybe, this is AI ?
Probably won't be ordering again. It's not worth the time and aggravation.