Blackgate Games Reviews 214

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

excellent service, everything delivered on time. If there is a delay in shipment (due to changes in realease schedule, never BlackGate's doing!), notification is sent. Also good degree of flexibility... See more

Rated 5 out of 5 stars

I came across Balckgate Games through a Google search, decided to take a plunge and support an independent business. Fast delivery, product was well packaged and I received what I bought. Overal... See more

Rated 5 out of 5 stars

Received call to ask about specific product options before dispatch and honoured price for pre-ordered Morpeko collection box at wrong (lower) price. Used couple of times now and happy to consider ag... See more

Rated 5 out of 5 stars

Easy to navigate the website placed a pre order. Order didn’t arrive on time with Royal Mail. The owner called me as soon as I emailed to clear things up. Package had been delivered to a safe place... See more

Company details

  1. Model shop

Information provided by various external sources

Specialising in Atomic Mass Games and Guillotine Games we are your go to for the latest in all things Marvel Crisis Protocol, Marvel Champions and Zombicide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

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Rated 5 out of 5 stars

Great service

Consistent prompt service with great prices.
In my experience always on the ball for upcoming releases and preorders

30 August 2025
Rated 5 out of 5 stars

Good

Good service, fast dispatch and arrival

9 February 2025
Rated 5 out of 5 stars

Highest recommendation for the customer…

Highest recommendation for the customer service and communication. My items arrived fast after release date (delay was suppliers end, Blackgate couldn’t have worked and faster) and most importantly well packaged. Will now be my go to for MCP!

9 November 2024
Rated 5 out of 5 stars

Always a great shopping experience

I've been buying from Blackgate Games for quite a while now (3 years), and the service is still as great as it ever has been. I can't recommend them highly enough, and they're my go to shop for the games I collect.

Trustworthy, friendly, great prices and very responsive.

26 October 2024
Rated 1 out of 5 stars

Asks for more money after sold!

Made an order via the website, paid for products and delivery. A couple of days later, I received an email saying that the listing price was wrong and that if I wanted the product, it would be an additional £10. When challenged, the seller stated it was a system mistake. Seller did not honour the price it was listed for, and purchased at. Poor customer service. Although full refund was issued, the overall experience was poor and I will not be using this company again.

15 July 2024
Unprompted review
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Reply from Blackgate Games

Hi Zoe,
Thank you for your review, though the email notice was sent to you within 2hours of receiving your order, not 2 days as per your message. Also we had tried to call you several times to discuss this issues also to discuss options, but only received your email 2 days later.
Thanks
Ben

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