blackhawkjapan.com Reviews 336

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting their authenticity, excellent condition, and how well they fit. Many people also highlight the competitive pricing and the speed and care taken with delivery, often receiving items faster than expected and securely packaged. However, some customers also noted issues with their orders, specifically regarding missing hardware or unexpected import fees and duties. A few people experienced delays in dispatch or delivery and felt there was a lack of communication regarding these delays or the potential for additional costs.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping times, with... See more

Price

Users describe positive interactions with price, consistently finding that parts are cheaper than elsewhere,... See more

Order

Consumers have mixed experiences with ordering. While some reviewers praise the ease of ordering, quick... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent quality of parts, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1st order was delivered super fast and with 0 issues (ordered exhaust manifold with overpipe and front to UK. Overpipe and front pipe looks amazing, good welding quality in and out, but manifold looks... See more

Rated 5 out of 5 stars

The Endless brake pads were delivered following the promised timelines. Answers to my questions via emails were valuable and quick. The customs procedures for import to Europe were pretty straightforw... See more

Rated 5 out of 5 stars

Amazing experience with everything. It starts with product choice. If they don’t have it, they will order it for you and you will get communication and old fashioned service something laking in Aust... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

336 reviews

5-star
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1-star

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great

Great, best price I could find, and arrived in good time, faster than some parcels in my own country arrive..

24 September 2025
Rated 1 out of 5 stars

They selling items that out of stock!

19 September 2025
Unprompted review
blackhawkjapan.com logo

Reply from blackhawkjapan.com

Thank you very much again for the order and we deeply apologise about the issue.
We do our best to keep our catalogue up to date but we do miss updating sometimes. We will definitely work on improving our processes so that such issue does not happen in the future.

Rated 1 out of 5 stars

TARIFFS AND CHARGES

TARIFFS AND CHARGES - CHARGED ME 350% --- THATS RIGHT -- THREE HUNDRED FIFTY PERCENT- NOT 15, NOT 25, NOT 50% - 350 %

I CONFRONTED BLACKHAWK ABOUT IT AND THEY SAID ITS IN THE TERMS YOU SIGNED UP FOR

PREDATORY HIDDEN FEES SHOULD HAVE A LIMIT -- WHAT IF IT WAS 1000$ - -ITS INT HE TERMS AND TOO BAD?

I ORDERED $10 GASKETS, 27$ TOTAL PAID TO BLACKHAWK -- THEN UPS HITS ME WITH $35 FEES
BLACKHAWK IS DOING NOTHING TO HELP

ALSO BLACKHAWK SHOULD UPDATE THEIR BUSINESS NOTICES, AND REARRANGE THEIR PRACTICES TO ALLOW CUSTOMERS SOME HEADS UP THIS EXORBITANT FEE CAN HAPPEN.. THEY HAVE NOT RESPONDED THAT THEY WOULD.

AVOID THIS COMPANY UNLESS YOU WANT TO GET HIT WITH 350%

MY WIFE BOUGHT OVERSEAS THIS WEEK AND HER COMPANY ALLOWED PRE PAY THE TARIFF WHICH ALLOWED HER PACKAGE TO BREEZE THRU

NOT BLACKHAWK

8 September 2025
Unprompted review
blackhawkjapan.com logo

Reply from blackhawkjapan.com

Thank you for your order and we apologize for the inconvenience.
We have been in contact with UPS since you informed us about the issue. UPS has informed us that the customs failed to identify the items as items that are manufactured in Japan, even though we set Japan as the country of origin on the invoice. UPS is currently looking into the issue and it is still under investigation. We apologise again for the inconvenience and we hope that you understand that we are putting all efforts into looking into the issue.

Rated 1 out of 5 stars

Scam website

I purchased an item off their website, paid in full including shipping. I received an order confirmation email. i then received an email telling me the item wasnt in stock, and that I would be fully refunded. they have never refunded my money. Absolute scam!

21 July 2025
Unprompted review
blackhawkjapan.com logo

Reply from blackhawkjapan.com

Thank you very much again for the order and we apologise that the item was not available anymore from the manufacturer. However, we have right away cancelled your payment authorization for the item once we confirmed the issue with you Therefore, the amount was not deducted from your credit card to begin with. Please do check your card transaction details for reference.

Rated 5 out of 5 stars

It doesn’t get better than this

I think this is the only part i’ve ever bought for my car (1992 mr2 rev 1) that’s ever fit first time with my issues at all. This is the third full exhaust system i’ve bought and the quality of the welds and the finish on the material is far superior to anything i’ve had before. It also came with all the hardware I could possibly need, which was a pleasant surprise given that i could not find the hardware anywhere. Their customer service was also very good and the shipping was over a month before I was expecting to receive the item. Overall, probably the best experience i’ve had buying upgraded parts for this car since i’ve owned it. Definitely well worth the money and slightly longer waiting time (only 2 weeks or so). I can strongly recommend this company to anyone looking for aftermarket parts for their japanese cars.

25 August 2025
Rated 5 out of 5 stars

Great costumer service

Great costumer service. Quality product as listed in the description. As a customer i will recommend my friends this website for any updates they need for their show cars . Thank you nice doing business. I will come back to buy more.

24 August 2025
Rated 5 out of 5 stars

Item ordered was on back order

Item ordered was on back order. This was communicated effectively by the Blackhawk team and I was given the option to cancel and receive a refund or wait for the item to be back in stock. I waited. As usual, shipping was fast and items packaged securely and well protected.

25 August 2025

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