Black Hole Gaming Reviews 18

TrustScore 3.5 out of 5

3.4

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Company details

  1. Hobby shop

Written by the company

Table top gaming store and web-store, offering Warhammer 40,000, Warhammer Fantasy and more! Great prices, fast dispatch and delivery, with top customer service. Based in Basingstoke.


Contact info

3.4

Average

TrustScore 3.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Scam - DO NOT BUY from here

Like Jon below DO NOT BUY from here. They do not reply to emails, messages or pick up the phone. I can’t seem to find them on Companies house and I cannot get a refund. The website is still up and running and allows people to buy from them. Have not heard back in 3 weeks

11 July 2023
Unprompted review
Rated 1 out of 5 stars

Store is basically closed down

Store is basically closed down, but the website will still allow you to purchase. No communication from the store, no response to emails, or phone calls. Avoid.

6 June 2023
Unprompted review
Rated 5 out of 5 stars

Great service, definitely worth checking out.

Managed to catch one of the Festive Battleforce boxes that were all sold out elsewhere at a price I was genuinely convinced to be too good to be true. Ended up arriving in great condition and a day earlier than forecasted too.
So glad I discovered them, will definitely use again in future.

19 December 2022
Rated 5 out of 5 stars

Great!

Friendly, knowledgeable staff, and discounted prices to boot!

23 April 2022
Black Hole Gaming logo

Reply from Black Hole Gaming

Hi John, thank you for the great review!

Rated 5 out of 5 stars

Friendly staff.

Friendly staff, small but good range of stock, great discounts and they had a dog!

16 February 2022
Black Hole Gaming logo

Reply from Black Hole Gaming

Hi there Stewart, that's the way we roll! And Nala is a very good girl!

Rated 5 out of 5 stars

Fast delivery

5 February 2022
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Reply from Black Hole Gaming

Fast turnaround is always the aim of the game, thank you for letting us know how we did!

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, always helpful and quick delivery. Would 100% recommend to anyone and will be buying from them again!

9 January 2022
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Reply from Black Hole Gaming

Hi there Tim thank you very much for shopping with us!

Rated 5 out of 5 stars

Super choice and great price

Super choice and great price. Really good communication and customer service. Will use again!

27 December 2021
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Reply from Black Hole Gaming

Hi there, we aim to provide the best communication with customers! Thanks for letting us know how we did

Rated 5 out of 5 stars

Happy customer

Bought a boxset, it arrived quick and in good condition.
I'd happily but from them again.

26 December 2021
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Reply from Black Hole Gaming

Hi there, we're so glad everything arrived okay! Thank you for shopping with us!

Rated 5 out of 5 stars

Great service

Great service, brilliant contact from the store through Facebook and kept me updated on my order status (even during the store opening which I imagine was busy!). I would definitely recommend.

22 December 2021
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Reply from Black Hole Gaming

Hi there Shaun, we always aim to help customers as much as possible! Thank you for letting us know how we did

Rated 5 out of 5 stars

nice guys

nice guys, good service

22 December 2021
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Reply from Black Hole Gaming

Thanks for the feedback Keith!

Rated 3 out of 5 stars

Ok order

Come quick, plastic protection come 9ff brush, and damaged the nib.

18 December 2021
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Reply from Black Hole Gaming

Hi there Michael, we're really sorry to here this, if you get in touch with us we will try to rectify this for you, many thanks

Rated 5 out of 5 stars

all good

good price, product arrived pretty promptly and undamaged, no reason to complain

18 December 2021
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Reply from Black Hole Gaming

Hi James, thank you for letting us know how we did!

Rated 5 out of 5 stars

First time I've used them

First time I've used them. Great service and prices. I'll definitely use them again

6 December 2021
Black Hole Gaming logo

Reply from Black Hole Gaming

Hi there Les, thanks for stopping by and we shall see you soon!

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