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Blackhorse Lane Ateliers Reviews 878

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TrustScore 5 out of 5

4.9

Jeans shop
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the craftsmanship and durability of items like jeans and shirts. Many people also commend the staff for their helpfulness, knowledge, and friendly service, making the shopping experience pleasant and efficient. The free repair service is frequently mentioned as a significant benefit, extending the lifespan of their purchases. However, some customers noted a limited selection of styles for women, expressing a desire for more options in that category. Additionally, one reviewer experienced an issue with the cut length of their order, which was longer than agreed upon with the staff.

What people talk about most

Product

People report positive experiences with product, consistently praising the exceptional quality and... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the exceptional quality of... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, knowledge, and genuine passion for their... See more

Service

Clients share positive opinions on service, consistently highlighting its high standard. Customers praise the... See more

Based on these reviews

Rated 5 out of 5 stars

Blackhorse Lane went above and beyond in a way you don’t forget. They carefully repaired a treasured pair of 1980s 501s that belonged to a close friend who died of AIDS, and then quietly refuse... See more

Rated 5 out of 5 stars

Free repairs carried out extending the lifespan of my jeans and adding character. BLA lived up to their promise of free repairs. I’ve probably worn my jeans 400 to 500 times since purchase so although... See more

Rated 5 out of 5 stars

Bought my second pair of jeans from the shop in Soho, and couldn't have wished for a better experience. The jeans are great, the service is friendly and helpful, and the length was adjusted in the ti... See more

Rated 5 out of 5 stars

Quality products. I still wear every pair that I have bought over the last 10 years, also partly to do with the free repairs. Customer service is also excellent. Quintin noticed I had a pair in for re... See more

Company details

  1. #2 of 18 best companies in Jeans shop

Information provided by various external sources

We make & sell selvedge & raw denim jeans in our London atelier - with a focus on sustainability, community, & unmatched quality.

Contact info

4.9

Excellent

TrustScore 5 out of 5

878 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Free repairs

Excellent free repair for an excellent pair of jeans I've had for few years already.

Great brand!

18 November 2023
Rated 5 out of 5 stars

Great products, fantastic service

Great customer service over the years from Wilbur. Honest advice, outstanding knowledge and free repair of older jeans.
You support a local business with lovely people that makes high quality products .

8 December 2023

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