I have bought several pieces from BlackMilk since February 2023, and everything has been incredible quality! Had a little open seam in my last dress, but the team quickly came with a generous solutio... See more
Company replied
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Based on these reviews
I always have such a great experience with Black Milk Clothing! The quality is consistently good, the shipping is reliable, and the customer service is friendly and helpful. Love their collabs – they... See more
Company replied
The customer service representative was so communicative and helpful when at no fault of the company, my package sent to the U.S. from Australia wound up in Canada and back to Australia. She follow-up... See more
Company replied
BLACKMILK NEVER DISAPPOINTS!! If I had the option to leave 100 stars, I absolutely would. Ranging from the ease of use within their website, to their IMPECCABLE Customer Service and of course th... See more
Company replied
Company details
Contact info
PO BOX 2443, 4006, Fortitude Valley BC, Australia
- hello@blackmilkclothing.com
- blackmilkclothing.com
3.2
Average
156 reviews
Replied to 80% of negative reviews
Typically takes over 1 month to reply
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Reply from Black Milk Clothing
Thanks so much for sharing, Jared. This review rules! 😉
Best customer service… in the world!
Honestly the most beautiful and helpful customer service in the world! They are quick and efficient… solve the problem and do it with complete transparency!
17 April 2026
Unprompted review
Reply from Black Milk Clothing
Thank you so much for sharing this incredible review Sarah-Brittney - this means so much to our team 🖤
Mana from heaven
I am only somewhat recently a BM convert and I don't know why I waited so long!
The sheer number of styles, fabrics and designs is ridiculous! From the core staples to the regular collabs and drops, there will always be something to tempt you.
If you're even somewhat alternate, gamer, fantasy, nerdy, gothy, spooky, edgy .. this is the brand for you.
I've not found any issues with the quality or fabrics etc. The prices are v reasonable for what you get, especially when a lot of the products are actually made at BM HQ in Brisbane (the product details will advise where they are made).
I'm local so can just pick up my orders, but postage is v reasonable (within Aus at least).
8 April 2026
Unprompted review
Reply from Black Milk Clothing
Oh my goodness, Erin! It is always such a pleasure having you visit us and collect your orders - you are such a breath of fresh air! 🖤
Thank you so much for taking the time to leave this glowing review. We really appreciate your kind words.
We can't wait to see what you order next ✨
Lots of love from Renee, Em & the whole BM Team xx
Please avoid this company at all costs
Please avoid this company at all costs. They are absolute sellouts. They're selling Temu clothes for far too much. I nearly passed away when I realised that this awful skirt, rolled up in a plastic bag and stuffed into another plastic bag, was the £100 skirt I'd bought for my daughter's birthday. I was expecting to receive it in a nice box or something for the price. The quality is just shameful. How dare you pretend in your replies to people that this is how you intended your clothes to be. You could spit through this garment. It's not lined, random seams, just disgusting. I'm sure you wouldn't be able to hide your red face if you tried to give those replies in person! An absolute scam. Then I believe they try to give you store credit if you try to return! Scammers. I'm sure the poor previous owner is turning in his grave. AVOID AT ALL COSTS!!!
30 March 2026
Unprompted review
Reply from Black Milk Clothing
Hi Amanda,
We’re so sorry to hear that your experience left you feeling this way - this is never how we want our customers to feel when receiving their order.
Our mailing and garment bags are made from recycled plastic and can be recycled again (depending on your local recycling guidelines). If you’d like to learn more about this, you can read about our environmental approach here: https://blackmilkclothing.com/pages/our-environment
We understand that receiving an item that doesn’t meet your expectations can be really disappointing. To help avoid this, we always include detailed information on each product page - including fabric composition and key features such as lining or pockets - so customers can make an informed decision before purchasing.
If the item isn’t quite right for you, you’re very welcome to return any eligible piece for either a refund or store credit - whichever you prefer.
If there’s anything at all we can help with, our Customer Experience team would love to assist. You can reach us at hello@blackmilkclothing.com.
10+ years a Sharkie
I've been buying from BlackMilk since 2013...and am still wearing some of those dresses today! I still love BlackMilk and their clothing makes up the majority of what I wear, but can still see why people are upset about some of the fabric. The fabrics differentiate between styles, for example the dress shirts tend to be a light fabric, which suits the style IMO (I have 4...). Their bombers, pinafore dresses, and strappy mini are fantastic. Recently been getting into their long sleeve shirts too which are excellent for lounging in. I generally buy things on sale so don't have complaints about those prices, and still buy things full price when I think they'll sell out. There was a period 5 years ago where my items seemed to be instantly pilling (Even bought a pilling shaver for them) but actually think it has improved since. Shipping is reasonable, can take time to send out but I'm usually buying during sale time. Thanks to the BM team for future orders :)
16 March 2026
Unprompted review
Reply from Black Milk Clothing
Hey Jodie! 🖤
Wow, over 10 years with us?! That truly means the world. We absolutely love hearing that you’re still wearing pieces from way back in 2013… that’s the kind of longevity we’re always striving for ✨
Thank you so much for taking the time to share such a thoughtful and balanced review. We really appreciate your understanding of different fabric types across styles - you’ve nailed it! And it’s so lovely to hear how much you’re loving certain pieces 🖤
We also really value your honest feedback about past pilling issues, and we’re so glad to hear you’ve noticed improvements over time. That kind of insight genuinely helps us keep getting better.
Thank you again for sticking with us for so long and for your continued support! We’re so lucky to have you as part of the Sharkie family 🦈💖
Overpriced for the novelty of an interesting print
There was a huge sale on and I decided to buy some stuff when on special. The fabric was incredibly poor quality for most of the items. I appreciate that it has to be synthetic for sublimation prints but still the fabric was very thin and Temu level, some items were not hemmed. No excuse for not finishing a garment. I also purchased a velvet dress, again unhemmed and the nap ran in the opposite direction to traditional velvet garments. So weird. Ok for the price I paid but I would have been destroyed had I purchased at full price. Probably won’t bother buying from them again.
10 March 2026
Unprompted review
Reply from Black Milk Clothing
Hi Merann, thank you for taking the time to share your feedback. We’re really sorry to hear that you were disappointed with your BlackMilk order - that’s never the experience we want our customers to have when receiving their shiny new parcels.
We just wanted to mention that we include fabric details in each product description, and also note when garments are intentionally left unhemmed and the direction that velvet pieces run in. These design choices are always outlined there so customers can get a clearer idea of the garment before purchasing.
While the fabrics we use are designed to be lightweight for comfort and printing, they’re also made to be sturdy, so unhemmed styles won't fray over time 🖤
We’re really sorry again that the pieces didn’t meet your expectations, Merann. If there’s anything you’d like to chat through with our team, please feel free to reach out to us at hello@blackmilkclothing.com, and we’d be more than happy to help.
The bombers and hoodies from Black Milk…
The bombers and hoodies from Black Milk are really cool. Wish they did more shirts with a dip hem but the patterns are cool so ill be buying more regardless.
9 March 2026
Unprompted review
Reply from Black Milk Clothing
Hey Robert, thanks so much for sharing this feedback! This is so wonderful to hear ☺️ We can absolutely let the team know you'd love to see more dip hems in the future 🖤
Always so delighted with my Black Milk…
Always so delighted with my Black Milk purchases.
Love the creative designs, particularly the gorgeous dresses.
Just wish they would do more longline and cap sleeve styles, preettty please 🙏🥹
5 March 2026
Unprompted review
Reply from Black Milk Clothing
Thank you so much for this wonderful review Fay! This absolutely made our day to read 🖤 I know we've got a few gorgeous longline and cap sleeve style dresses planned for release throughout the year, so make sure you keep your eyes peeled!
Expensive shein quality clothes
Their items are so expensive for what the materials are. They used to be made in australia so i could justify the prices back then but now its all made in china. And the materials is mostly polyester. I dont understand why i would pay $130 CAD for a 82% polyester dress? The prints are cool sure but a simple skater dress should not be that much.
12 February 2026
Unprompted review
Reply from Black Milk Clothing
Thanks for sharing your thoughts - we understand that fabric composition and pricing are important factors when deciding what to buy.
Polyester has always been a core part of many of our pieces because our prints are created using sublimation, which allows the artwork to become part of the fabric rather than sitting on top of it. This is what gives our designs their vibrant colours, sharp detail, and durability over time.
Our pricing also reflects the custom artwork, smaller production runs, and the specialised printing process used to create our pieces. While our garments are now produced with long-term manufacturing partners overseas, we continue to work closely with them to maintain the quality and construction our community expects.
We also list the fabric composition on every product page so customers can check the material details before purchasing.
We really appreciate you taking the time to share your feedback and if you'd like to chat about anything further, please feel free to contact our team (hello@blackmilkclothing.com) 🖤
This company has changed there name or…
This company has changed there name or have different names on other websites
The quality is poor and they make it look like you are buying the brand name there NOT
And the sizes are not what they say don’t waste your time or money and the delivery takes forever to arrive
14 October 2025
Unprompted review
Reply from Black Milk Clothing
Hi Cecil! Thank you for taking the time to share your experience. We are really sorry to hear how frustrating this was for you.
From what you have described, it sounds like there may have been some confusion around where your purchase was made. BlackMilk Clothing items are only sold through our official website and we have not changed our name or traded under other brands. All of our items are proudly designed in-house at BMHQ. If you are unsure whether your order was placed with us, our Customer Experience team would be very happy to help confirm this and point you in the right direction. You can reach us at hello@blackmilkclothing.com with any order details you have.
If the item was purchased directly from BlackMilk and didn't meet expectations around quality, sizing or delivery time, we would absolutely want to look into that further for you as well!
Thank you again for raising this with us Cecil!
Drastic drop in Quality
I used to love buying Blackmilk years ago- but the last few years the quality has dropped significantly. Designs no longer feel flattering, the fabric quality is thinner, the stirching feels less secure. I bought a dress from the LOTR collection for my Christmas party this year- when I received the dress in the mail, I actually had to go back and check to make sure I hadn't been duped by a Blackmilk knockoff site! That's where the Blackmilk quality is at the moment- it feels like a cheap knockoff of the Blackmilk of several years ago. Like you're ordering off Shein.
16 December 2025
Unprompted review
Reply from Black Milk Clothing
We're really sorry to hear that your recent experience didn’t live up to the BlackMilk you remember. We know many of our customers have been with us for years, so hearing that something felt like a step down is genuinely disappointing for us to read.
We work closely with our manufacturing partners to maintain the quality and construction our community expects, and feedback like this is something we take seriously. If you’d be open to sharing a bit more about what didn’t feel right with the dress (fabric, fit, stitching, etc.), our team would really appreciate the insight so we can pass it along to the right people.
Please feel free to reach out to us at hello@blackmilkclothing.com
so we can take a closer look with you.
Look good, feel cheap
Honestly they look great but feel cheap- while they look great on me initially I am honestly scared to wash these as I feel one wash is going to ruin them they feel THAT cheap. Not really good considering their prices...
4 December 2025
Unprompted review
Reply from Black Milk Clothing
Hi Becky! Thank you for taking the time to leave your feedback - we really appreciate hearing what our customers think about their new pieces. Our garments are absolutely designed to be worn and washed, but we do recommend following the care instructions on the label to help keep them looking their best for years to come. If you ever have any concerns about the quality of an item, please feel free to reach out to our team (hello@blackmilkclothing.com) - we’re always happy to help! 🖤
Temu/shein quality, with no care about proper measurement of the clothes.
The quality is REALLY cheap. The same kind you would get from temu and shein. I also had issues with their CSR team. I emailed them for measurements of their pant lengths BEFORE purchasing. They were actually 3 inches shorter than the quoted amount. I had to argue with their team in order to get just a store credit after also paying almost $50 in duties. Just terrible service and will never be buying from them again.
8 October 2025
Unprompted review
Reply from Black Milk Clothing
Hi Dana, thank you for taking the time to share your feedback.
We’re really sorry to hear about your experience and that the pants didn’t meet your expectations. We understand how frustrating it must have been to receive an item that didn’t match the measurements you were provided.
We are glad to see that the team were able to organise a store credit as a resolution. That said, we’re truly sorry that the overall experience left you feeling disappointed.
If there’s anything further we can assist with, you’re always welcome to reach out to our team at hello@blackmilkclothing.com.
The customer service representative was amazing and communicative.
The customer service representative was so communicative and helpful when at no fault of the company, my package sent to the U.S. from Australia wound up in Canada and back to Australia. She follow-up with steps and never made it feel like I was a burden. When the U.S. Tariffs hit, and the package had to be resent, she outline options for my package. I don't think I could have had a better customer experience.
11 September 2025
Unprompted review
Reply from Black Milk Clothing
Thank you so much for taking the time to leave this lovely review, Forn! Our Customer Experience team really prides itself on the service we provide to our customers, so we’re so glad to see that reflected in your review 🖤
Terrible quality for the price and doesn't last
The quality of the clothing is the same as Shein and Temu and only lasts a couple of wears, I've bought a few pieces over the years and it's always the same result
12 February 2025
Unprompted review
Reply from Black Milk Clothing
Hi Chloé, thank you so much for taking the time to share your feedback. We’re really sorry to hear that you haven’t had a great experience with the pieces you’ve purchased 😔 Our garments are designed to last, so it’s really disappointing to hear they haven’t held up for you after only a few wears. If you haven’t already, we’d encourage you to reach out to our Customer Experience team when issues like this arise so we can take a look and help find a solution at the time 🖤
Creative and Kind
The clothes at Black Milk are incredibly creative so I ordered a dress as a gift. There was an issue with the delivery of my order, but the kind people at Black Milk resolved it without any fuss. The person who received the dress was thrilled!
20 August 2025
Unprompted review
Reply from Black Milk Clothing
This review made our day! Thank you so much for sharing your kind words 💫
Every piece is unique
I have bought several pieces from BlackMilk since February 2023, and everything has been incredible quality! Had a little open seam in my last dress, but the team quickly came with a generous solution to fix the issue and I am very pleased with the kindness and service this team has shown me. Absolutely my favorite store!
12 out of 10!
13 August 2025
Unprompted review
Reply from Black Milk Clothing
Thank you so much for this wonderful review Anne! We are so sorry to hear that your dress had a little error, but it's so good to hear that our Customer Experience Team were able to assist you with this 🖤
Unlined and un-hemmed polyslester, $160 dress worse than $20 quality
I got a $160 dress (used a 10% off voucher since it was full price but still a rip off) and I thought at that price the dress would at least be lined!!! It doesn't even have hemming!! I can imagine this will just fray very quickly. I've had better quality from SHEIN. First time and last time buyer. All these recent positive reviews sound so fake and in the same tone like they're from the same person. Don't believe them. Believe the previous 1 star reviews because this is the worst quality I've ever seen for so much money. I've never returned an item in my life but I am just so appaled at this that I think I might have to. Maybe they had a good thing going in their heyday but definitely not now. Avoid!
18 August 2025
Unprompted review
Reply from Black Milk Clothing
Thank you so much for taking the time to share your thoughts. We're really sorry this dress didn’t meet your expectations, especially at this price point.
Just to clarify, this style is designed to be unlined and unhemmed intentionally, so it has a soft, free-flowing drape that moves naturally. We do include this detail in our product descriptions, but we get this can be easy to miss in the excitement of purchasing. The fabric is carefully chosen to hold up over time, so it wont fray, but get that it’s not everyone’s cup of tea.
About the recent positive reviews... we promise they’re real! We do encourage customers to leave a review when they’ve had a great experience, but we never tell them what to say, and it’s simply not possible for one person to leave multiple reviews from the same account.
We really value feedback like yours, and hope that one day we get the chance to win you back and show you a piece that really hits the mark. Thank you again for being honest, it genuinely helps us do better.
So comfy!
Clothes are super comfy. Love the Halloween collections. Lorelei is also fantastic!
9 June 2025
Unprompted review
Reply from Black Milk Clothing
Thank you for such a wonderful review, Lisa! We agree, Lorelei is wonderful! 🖤
I always have such a great experience…
I always have such a great experience with Black Milk Clothing! The quality is consistently good, the shipping is reliable, and the customer service is friendly and helpful. Love their collabs – they make shopping with them even more fun!
2 August 2025
Unprompted review
Reply from Black Milk Clothing
This was such a lovely review to read, thank you so much Kayti! ☺️
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