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Blackmillcollectables Reviews 

183
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TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

An extremely friendly and knowledgeable place. A smaller store but this means a much more personal approach, they have a mix of new English and Japanese, singles, bulk and graded. They have stock for... See more

Rated 5 out of 5 stars

Regular eBay live viewer/buyer for Pokastore. The cards they have are excellent and you always see ones you didn’t know existed. On the stream you get to see condition and the pricing is always fair a... See more

Rated 5 out of 5 stars

I have visited the shop and purchased via the eBay live streaming, I have had a great experience every time. The shop is a beautiful location and has good stock of Pokemon products and the staff were... See more

Rated 4 out of 5 stars

Overall, the experience was fine, but the identity check on purchase (because I wanted the delivery to my work place) was odd. Also, might I suggest you use Shop's additional anti-fraud features to do... See more

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

183 reviews

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Replied to 50% of negative reviews

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4.7

All reviews

(183)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Cancelled my Preorder

I preordered a couple boxes many months ago and money had been taken from my account and on hold since.

They originally experienced delivery delays which I accepted, they reduced my order from 2 boxes to 1 which I replied to say I was okay with. They then canceled my order with no apology or justification. Altogether a terrible experience.

21 March 2025
Unprompted review
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Reply from Blackmillcollectables

Sorry that you had a bad experience with the fulfillment of the prismatic surprise box. We had originally been allocated a lot more than we ended up getting.

We did first have a limit of 2 per customer; however, we then had to correct this to 1 per customer once we were told about our allocation cut. As we were selling the product at RRP and not the inflated price, this then took orders for 2 below the £30 free shipping threshold. Due to this, we needed confirmation from customers that they were happy for us to either add a £2.99 shipping fee or take another item to make the order back up to £30.

We understand that you had sent a reply confirming that you would be happy with paying the extra shipping; however, we never actually received this, as we showed in the email trail. As we were under the impression you hadn't replied, we sent a follow-up email asking you to confirm what you would like to do, or we would cancel your order after 24 hours.

As you then did not reply to that email after 24 hours, we cancelled your order for the box and sent a full refund. We wish we could have fulfilled the order for you, but sadly we were put in this position due to low allocations on this line and then a technical issue causing us to never receive 1 of your emails.

Rated 5 out of 5 stars

Exceptional

Pokastore has always been brilliant with their products and have brought great happiness to myself and especially my younger brother. I recently ordered a Mystery box and the volume and value of it was exceptional. The customer service is also 11 out of 10.

2 March 2025
Rated 5 out of 5 stars

Amazing mystery box

Amazing mystery box. I didn’t know what to order because of how great the stock is. So the mystery box was perfect for me. Will be back for more!

17 February 2025
Rated 5 out of 5 stars

Brilliant

This company is absolutely amazing!!! I used to shop on other sites like total cards and chaos cards but after experiences with stock I found pokastore!! They have never let me down fulfilling my orders, they are always friendly when you have a question that needs answering,and the 10 percent deposit you can make on a pre order is fantastic and helps me spread the cost. This company is my go to place for Pokémon now, the packaging is also great never had a damaged item, and I love the pokastore tape they use!

22 February 2025
Unprompted review
Rated 4 out of 5 stars

Cards arrived in good time

Cards arrived in good time , packageing could have been better as they weren’t very protected ( sleeves then bound back to back to a cardboard sheet ) and some form of plastic shell / slab would be a great addition

14 January 2025

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