Blackship.com Reviews 1,736

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability, speed, and careful packaging, ensuring items arrive securely. Many appreciate the transparent communication, with timely updates on package status, and find the website easy to navigate, especially for first-time users. The pricing is often highlighted as competitive, and the ability to consolidate items from multiple sources is a significant benefit for many. However, some customers also noted occasional delays in processing and shipping, with a few experiencing extended waiting times for consolidation. There were also mentions of handling fees and shipping costs being higher than expected for certain couriers or smaller packages, leading some to seek alternative services.

What people talk about most

Service

Consumers find service to be positive, highlighting its reliability, speed, and helpfulness. Many reviewers... See more

Delivery service

Users describe positive interactions with delivery service. Many customers appreciate the fast shipping... See more

Price

Customers consistently note positive experiences with price. Many reviewers find the prices reasonable and... See more

User experience

Clients share positive opinions on user experience, consistently highlighting the platform's ease of use and... See more

Product

People report positive experiences with product, consistently praising the secure and careful packaging. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Blackship for 10 shipments now, every single time they remind me why I use them. Best in the market and without them I wouldn't bother buying from Japan. They put ALL American reshipper comp... See more

Company replied

Rated 5 out of 5 stars

Blackship's friendly staff have helped rectify any issues and made sure communication was top tier. I had requested photos and the system had said it wasnt possible so I redid the request. They contac... See more

Company replied

Rated 5 out of 5 stars

The site was as described , a proxy site. I was given the needed information to properly use the site. I only wish for an option for gift items (for example if the seller give a gift for buying certai... See more

Rated 5 out of 5 stars

I transferred to Blackship because they offer more shipping options. They also allow 'pick up at the warehouse ' option so it was convenient when I visited Jp. Their customer service is always he... See more

Company replied


Company details

  1. Freight Forwarding Service
  2. Group Buying Service

Written by the company

Here is a robust, keyword-optimized description for Blackship.com, designed to capture search traffic for terms like "Japanese forwarding service," "reshipper Japan," and "Japan address." It maintains the professional tone of the Japan Rabbit description but focuses on the "DIY" aspect that separates Blackship from a proxy service. --- ### Blackship - Official Trustpilot Description **Blackship is the premier package forwarding service from the creators of White Rabbit Express, designed for those who want full control over their shopping in Japan.** While our sister service, **Japan Rabbit**, buys items *for* you, **Blackship** puts you in the pilot seat. We provide you with your own personal Japanese address, allowing you to shop directly from thousands of Japanese websites—even those that don't ship internationally—and have your items forwarded to your doorstep anywhere in the world. **Your Personal Address in Japan** Sign up in minutes to receive a unique address in Yokohama. Use this address to shop on your own terms at your favorite Japanese stores, including: * **Marketplaces:** Amazon Japan, Rakuten, and Yahoo! Shopping. * **Fashion & Streetwear:** ZOZOTOWN, Uniqlo, GU, and exclusive boutique brands. * **Collectibles & Hobbies:** Surugaya, Pokemon Center, Animate, and Bandai. * **Crowdfunding:** Makuake and Campfire campaigns. **Why Blackship is Different** We go beyond simple reshipping with industry-leading features designed for serious shoppers and collectors: * **Smart Consolidation:** Combine multiple packages from different stores into a single shipment to save up to **50% on international shipping costs**. * **90 Days Free Storage:** Take your time to shop. We store your packages securely in our climate-controlled warehouse for up to 90 days free of charge, giving you ample time to wait for pre-orders or build a haul. * **Customization Requests:** We offer specialized handling options including **Photo Requests** (to verify condition before shipping), **Price Tag Removal** (for gifts), **Invoice Removal**, and **Discreet Packaging**. * **Rewards Program:** Earn points with every shipment through the **Blackship Rewards** program to unlock shipping discounts and exclusive benefits. **Flexible Shipping & Local Pickup** We offer a wide range of shipping carriers to suit your budget and timeline, including **FedEx, DHL, and Japan Post** (EMS, Airmail, Surface). Uniquely, for customers visiting Japan, we also offer a **"Pick Up from Blackship"** service at our Yokohama facility. **Trusted by Thousands** With a 4.9/5 rating and over 1,600 reviews, Blackship is the trusted partner for anime fans, car enthusiasts, and global shoppers who demand speed, safety, and transparency. Our intuitive web app makes managing your inventory and customs declarations effortless, backed by our English-speaking support team based right here in Japan. **Shop Japan. Ship World. Blackship.**


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Service was easy to use

Service was easy to use and provided all helpful information required to have items to be shipped to them. And they provide great updates on the package

4 November 2025
Rated 3 out of 5 stars

tariff problem

Somehow my $175 order needed $45 in tariffs. I’m guessing they filled out the form incorrectly. Very frustrating.

4 November 2025
Rated 5 out of 5 stars

Excellent service and fair prices

Package arrived much earlier than anticipated. Custom clearance in my country completed within a day due to well-prepared documents. The website is very intuitive and provides all important functions for managing your shipments. Requests to support were handled quickly.

25 October 2025
Rated 5 out of 5 stars

Definitely worth the price.

Efficient.
Handles items carefully and ensured secured.
Ensures that all items are in during repackaging by having checks (with names / signatures of who checked)

24 October 2025
Blackship.com logo

Reply from Blackship.com

Thank you so much for your wonderful feedback!

We’re thrilled to hear that you found our service efficient and appreciated the care we take in handling and checking each package. Our team always aims to ensure every item is secure and accounted for before shipping, so it’s great to know that stood out to you. We truly appreciate your trust and look forward to assisting you again!

Rated 5 out of 5 stars

Quick and Smooth

I had used WhiteRabbit before and this is the First time I used Blackship. It was smooth experience and quick too.

21 October 2025
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Reply from Blackship.com

Thank you for sharing your experience!

We’re delighted to hear that your first time using Blackship was smooth and quick.

Rated 5 out of 5 stars

Good experience

Was able to pickup my package from their headquarters.

21 October 2025
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Reply from Blackship.com

Thank you for your positive feedback!

We’re glad to hear you had a good experience and that your pickup at our headquarters went smoothly. We appreciate you choosing Blackship and hope to assist you again soon!

Rated 5 out of 5 stars

Great Service

No issues at all and provided a great service.

23 October 2025
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Reply from Blackship.com

Thank you for the 5-star review!

We’re so glad to hear that everything went smoothly and that you were happy with our service. Your satisfaction means a lot to us, and we look forward to helping you again with your future shipments!

Rated 5 out of 5 stars

First Time

first time using Blackship services was smooth and very easy.

20 October 2025
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Reply from Blackship.com

Hello Brian,

Thank you so much for sharing your experience! 🌟
We’re delighted to hear that your first time using Blackship went smoothly and easily. We always aim to make international shipping as simple and stress-free as possible, and it’s wonderful to know we met your expectations. We look forward to serving you again soon!

Rated 5 out of 5 stars

I’ve been trusting blackship team for…

I’ve been trusting blackship team for few years and so far i have no problem and really happy with the services! Thank you Blackship!

9 October 2025
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Reply from Blackship.com

Thank you for the 5-star review and thank you for being our customer over the years!

Rated 5 out of 5 stars

Highly reccomended!

This was my first time using a packaging forwarding service instead of a proxy. My friend reccomended that I use Blackship. I was pretty nervous at first but the responses were fast so I felt reassured.

Everything on the website was very easy to navigate too, especially as a first time user

My package just arrived today and it was very securely wrapped there's a 0% chance an item could've broke within transit. I'm very happy with my experience with Blackship and I will definitley use Blackship more in the future!!

21 October 2025
Unprompted review
Blackship.com logo

Reply from Blackship.com

Hello Mariah,

Thank you so much for sharing your experience! We’re really happy to hear that your first time using a package forwarding service went smoothly and that our team was able to make you feel reassured. 😊

It’s great to know that you found our website easy to navigate and that your package arrived safely and securely. We take a lot of care with packaging, so your feedback means a lot to us.

We truly appreciate your trust and look forward to helping you again with your future shipments! 🚀

— The Blackship Team

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