Black & White Recruitment Reviews 37

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I've worked with a number of recruiters but Black & White stand out as the best. Lawrence has a fantastic network, is great with the brief, quick to understand the assignment but most importa... See more

Rated 5 out of 5 stars

Black & White are impeccable at what they do and how they operate. They build authentic relationships with their clients and work in absolute partnership. The expertise they brought to many of the rol... See more

Rated 5 out of 5 stars

I had the pleasure of receiving assistance from John during my job search. He was extremely helpful and proactive during the process, brought wonderful opportunities my way, and guided me through eve... See more

Company replied

Rated 5 out of 5 stars

Brilliant team helped me through every step of my recruitment process and offered so much support. They also checked up on me during the filling months of my employment to ensure everything was going... See more

Company details

  1. Recruitment
  2. Call Centre

Written by the company

We quickly provide Contact Centre Talent with Call Centre Experience Reducing Time to Hire & Increasing Job Offer Acceptance Rates across Resource/Workforce Planning, Call Centre Mid-Senior Management & CX Digital Transformation, Data Insight & MI Jobs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

37 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient

Within hours of speaking with John - he secured me an interview for the same week and feedback along with an outcome from the interview on the same day. Very efficient and doesn’t waste your time!

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Experts in their field

The team here are experts in their field and have the up to date network to identify the right talent when needed.
Highly recommended and able to listen to what a clients real need is. No mass market CV factory here!

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Definitely recommend

Lawrence was great to work with, supportive and friendly. Would definitely recommend B&W recruitment if anyone is looking for a new opportunity.

12 November 2023
Unprompted review
Rated 5 out of 5 stars

Experts in their field

Black and White recruitment are awesome. I pick up the phone to Lawrence regularly and know I will get sound, honest and relevant advice.
They follow-up on what they say they are going to do,and are experts in their field. I can count one on hand the recruitment agencies I trust. Black and White recruitment is at the top of that list.

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I couldn't recommend Black and White Recruitment highly enough. I've worked with Lawrence and John as both a candidate and a hiring manager, and they have been exceptional both times.
Without doubt the first place I will go if I'm looking to hire in future, or ever looking for a new role myself.

26 February 2024
Unprompted review
Rated 5 out of 5 stars

B&W positive experience ls

I’ve used Lawrence and John as both hiring manager and candidate.
They excelled (no pun intended) in delivering a great experience both times.
I’d consider them as market leaders in the WFM recruitment space and won’t hesitate to use again.

2 October 2023
Unprompted review
Rated 5 out of 5 stars

Black & White Recruitment In Glowing Technicolour

Black & White Recruitment are a truly remarkable organisation to engage with ...

At present, I'm not working due to my latest contract ending a few months ago - since then, Lawrence Poster has been absolutely first class in keeping in contact with me and more recently, unprompted, reviewing and revising my professional resumé to make it sharper and more impactful.

I'm truly grateful to Lawrence for all of his support - it is rare to engage with someone who is prepared to go above and beyond the call of duty for a potential candidate.

Thanks again Lawrence and Black & White Recruitment: you should be very proud of what you do!

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service throughout

I contacted B&W recruitment when I was told that I was at risk of redundancy and straight away Lawrence was helpful and professional from the get go. He listened to what I was looking for and told me about 3 potential opportunities and gave me all the info I needed. I went ahead with 1 of them and throughout the whole process Lawrence was great and kept in contact during it all to which I was successful in being offered the role. He really helped me through a tough and scary time.
Thank you again!

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Incredible gentlemen

Incredible gentlemen, even if your not using them as a vendor they are always willing to help in anyway possible which in the recruitment trade is not only refreshing but also of appeal

Keep up the great work!

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Dedicated professionals

Lawrence contacted me last year when I left my previous company. Unlike many recruitment companies Lawrence is genuinely interested in you, he helped with general advice and practical support rewriting my CV. He didn’t need to do that but it feels typical that this organisation is there as much for the candidates as the firms that select them for their search needs. Lawrence stays in regular contact, again he doesn’t need too but he genuinely wants to support his professionals. I hope to work with this firm in the future both as a candidate and as a customer.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I've worked with a number of recruiters but Black & White stand out as the best.

Lawrence has a fantastic network, is great with the brief, quick to understand the assignment but most importantly provides the best candidates.

He usually provides a mix of candidates, each strong in their own right, which gives you options you might not have considered otherwise.

Lawrence is a fantastic communicator, honest and transparent. He focuses on meeting your brief and is great to bounce ideas around with.

Highly recommended.

14 August 2023
Unprompted review
Rated 5 out of 5 stars

Take stress out of hiring

Lawrence and team make hiring much easier by consistently providing fantastic quantity and quality of candidates which are sourced quickly, whilst keeping in touch throughout the process.

I have hired a number of high quality individuals in the past through Black and White which enabled me to build a successful team

25 May 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant team helped me through every…

Brilliant team helped me through every step of my recruitment process and offered so much support. They also checked up on me during the filling months of my employment to ensure everything was going well. Could not recommend them more. Thank you everyone particularly John.

28 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from B&W

Excellent service from B&W. Have dealt with Lawrence and John from B&W from both sides as a recruiter and seeking new roles and have found them very professional at all times. Helpful and supportive and go the extra mile.
Highly recommend.

23 December 2023
Unprompted review
Rated 5 out of 5 stars

Good agency within specialist knowledge within R&P

I have worked with Black and White recruitment a number of times over the years both when looking for a new role and also filling vacancies within a resource planning team. They spent time to listen to what our requirements were and sourced some excellent candidates who fitted the role perfectly. When searching for a new role with their knowledge and contacts in R&P we’re able to provide some potential leads and also provided some guidance and feedback in terms of preparation for interviews and how to improve my CV. Would absolutely recommend B&W to anyone looking for support with recruitment particularly within R&P

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Swift sourcing made simple

Great experience both for client and candidate.

B&W has provided an excellent service supporting sourcing for a number of senior roles, and with their extensive knowledge and contacts they’ve delivered swift fulfilment with great candidates.

Highly recommend as a great business partner who truly understands the market.

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Quality service, people and candidates

Have worked with Lawrence and the team on a number of vacancies over the years and I have always been extremely happy with their support.

They take the time to understand what you need and alway provide a very high level calibre of candidate.

I really recommend Black & White recruitment! They are standout in what they do!

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Professional and supportive.

I've secured my last two job roles through Black & White recruitment, and both times were great!

I was kept informed, given tips and feedback, and fully updated in the process - they were always on hand to answer any questions I had.

Nothing but good things to say about Black & White recruitment, Lawrence & John (the latter being the most recent job role) in particular as the recruiters that helped me secure the positions.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

First class, every single time.

Black & White are impeccable at what they do and how they operate. They build authentic relationships with their clients and work in absolute partnership. The expertise they brought to many of the roles I watched them place at Booking.com was beyond impressive in terms of their market intell and brand new candidates I'd never seen before. They are 101% one of the most trusted, reliable and creative TA partners I ever worked with.

23 May 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look