Emine and Nora always do a wonderful job repairing and darning my clothes. Last month they altered two pairs of trousers and even made a little hair scrunchie out of the spare material. Everyone in th... See more
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See what reviewers are saying
Stay away - this cleaner degraded the finish of my angora mix coat and charged me almost £40 for it. I'd have done better with the local hole-in-the-wall, which ironically I shunned because I wasn't... See more
Company replied
Totally unreliable service. Back to back delays. As a consequence had to repurchase items on holiday that were not returned on time (4 days after drop off). Balanc's excuse being unable to meet dem... See more
Company replied
Outstanding tailor there called Joseph, no disrespect to Blanc- but the quality of his work & his very evident expertise plus the sophisticated manner could grace an ‘Haute Couture’/ high fashion hous... See more
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Company details
- Dry cleaner
- Clothing alteration service
- Commercial cleaning service
- Laundry service
- Shoe repair shop
- Tailor
Written by the company
BLANC is the UK's leading aftercare specialist revolutionising clothing aftercare. We offer a sustainable alternative to dry cleaning as well as alterations & repairs and are committed to making our clothes last longer. At BLANC, we clean the most delicate garments (including those with a dry clean only label) using eco-technologies such as wet cleaning and liquid CO2 cleaning, which are the most sustainable and health-friendly methods of cleaning currently available in the world. Our process combines artisan care with expert tech to deliver a better quality clean and is kinder to your skin, your clothes, and our planet. We offer a convenient Home pick up & delivery service which you can book online and also have 4 stores in central London if you prefer to speak face-to-face with an expert or if you need some measurements taken for expert clothing alterations.
Contact info
Bute Street 28, SW7 3EX, London, England, United Kingdom
- 020 8004 2630
4.3
Excellent
193 reviews
Replied to 55% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Alterations
Emine and Nora always do a wonderful job repairing and darning my clothes. Last month they altered two pairs of trousers and even made a little hair scrunchie out of the spare material. Everyone in the shop in Bute street are helpful and my clothes are meticulously taken care of.
29 January 2026
Unprompted review
Reply from BLANC - South Kensington
Alex, thank you so much for taking the time to leave a review for our team in South Kensington. I know you have been a long-time customer, which makes the review even more special. I know Nora and Emine will be delighted to read. We thank you for your custom and look forward to seeing you in store soon. Thank you, Blanc Customer Care Team.
My tuxedo jacket was tailored by Emine…
My tuxedo jacket was tailored by Emine and she did fab job. I would use her for any alterations.
15 January 2026
Unprompted review
Reply from BLANC - South Kensington
Thank you for taking the time to leave this review for our South Kensington tailor, Emine. She will be pleased to read this. Emine can take care of any tailoring from the simple to the most complex. Thank you for your custom. Blanc Customer Care Team.
Incompetent and unprofessional
Incompetent and unprofessional. I took in an expensive dress with 2 minor food stains (not wine or any coloured stain). Thought Blanc would take better care of my dress than "normal" dry cleaner. It was the first time I wore dress. Not only did the stains never come out after multiple attempts, but Blanc damaged the dress by leaving irreversible shiny burn patches all over dress which was solid green. I asked if a normal (non-eco) cleaner would have been able to remove simple food stains, the Blanc person said, "Definitely because they use a stronger chemical. Ours is not strong enough." It took months of persistent emails to get Blanc to eventually compensate me for the damage, even though they had admitted damaging it. After a couple of months of saying they would not, their chatbot responded to my question about their damage policy. Only then, did they consider paying something. They paid me 25% of the value of the dress, even though it was practically brand new. I only wore it once before I took it to Blanc. My dress cost over £1,200. Conclusion: The most eco-friendly way to dry clean is to only take in clothes with stains to a normal dry cleaner who can actually remove stains in the first instance, which Blanc is clearly unable to. Otherwise, there is no point in going to Blanc because you will run a high risk that they will damage your clothing beyond repair and then deny any or full responsibility. And they can't even clean properly! A TOTAL SCAM.
1 November 2025
Unprompted review
Reply from BLANC - South Kensington
Hi Bette,
Thank you for taking the time to share your feedback, and I’m truly sorry that this was your experience with us. We completely understand how upsetting it is when a cherished garment doesn’t come back as expected, and we regret that this happened with your dress.
To clarify the situation for transparency:
• We fully acknowledged the damage caused during the finishing stage of cleaning.
• The dress was compensated in line with industry standards, following the Textile Services Association’s Fair Compensation Guidelines, which consider the age, condition and wear of an item at the time it is entrusted to us.
• We also returned the dress to you with our deepest apologies and ensured the case was resolved directly with you.
We are genuinely sorry that the stain removal attempts were unsuccessful - some food stains can be unpredictable and, in certain cases, can react differently to eco-friendly cleaning methods. However, we never want a customer to feel unsupported, which is why we processed compensation once the review of your case was complete.
Your experience is not reflective of the service we strive to deliver, and your feedback is being used in our internal reviews to help prevent this from happening again.
If you’d be open to it, we would welcome the chance to speak with you directly to further address any remaining concerns.
Thank you again for taking the time to share your experience.
Lost items drama
We had used Blanc a few times with no issues before, but you only know how good a provider is when problems occur.
When they delivered our dry cleaning items, two items were missing. It took them weeks to identify them. They were also very confused because I had two other items requiring special care and taking so they thought I was complaining about these ones being late. Thankfully, I had taken pictures of things I dropped. After about 6 emails and a few weeks of chasing them, they delivered the missing items.
The special care items came back, but one of them hadn't been cleaned (there was coughing syrup and you could tell the sugar was still on the surface). They refunded me some of the items, but honestly, I wasted so much time chasing them, and I was upset by the lack of clarity in their responses (what? when?), that I can no longer recommend them.
16 September 2024
Unprompted review
Reply from BLANC - South Kensington
Thank you for taking the time out to feedback on a recent order with us here at Blanc. I have checked in with the team and understand that there had been some delays in the order due to the special care required. Our team had stayed in touch with you and had refunded appropriately where items had been delayed. I do understand all parts of the order are back with you now. I would not during the period of this issue we were experiencing unprecedented volumes and this did lead to some delays. We are now all back on track. Thank You - Blanc Customer Care Team.
Totally unreliable service
Totally unreliable service. Back to back delays.
As a consequence had to repurchase items on holiday that were not returned on time (4 days after drop off). Balanc's excuse being unable to meet demand in August (the quietest month in Chelsea). Have found a new dry cleaner.
16 August 2024
Unprompted review
Reply from BLANC - South Kensington
MM our apologies for the issues that you encountered. Over the last month we have been merging several operations and our volumes during a typically quiet period have been very high and we have failed to deliver on time on occasion. I am aware our Customer Care team have been in touch. Thank You - Customer Director
You might not get what you ask for and still have to pay for it
Took a bridesmaid dress in to be taken up and when I went to pick up the dress and was being charged £50 when I noticed they had only cut the dress-no hem. When I asked about this and explained I’m not happy to pay £50 they explained I would have to come back tomorrow to speak to the tailor to which I did. The tailor explained the material is not suitable for hemming which I explained would have been fine if they had informed me they could not hem it and was only going to cut the dress, I would not have let them do it and would have picked up the dress and done it myself, but they didn’t. They tried to offer me a 20% discount to which I refused as £40 is still overpriced for a job I didn’t ask for and took next to no time at all to do (and I would have done myself). In the end I had to pay £30 which is still a ridiculous price for something I never asked for in the first place but due to the fact I NEED the dress for a wedding the next day I had to pay it.
In all honesty I feel they done the bare minimum to help me with this problem, attitudes are poor, and they don’t communicate with the clients in regards to changes to the alterations.
If you’re happy with surprise overpriced bills and uncertain alterations then for sure go here. Extremely disappointed and won’t bother ever coming back.
21 August 2024
Unprompted review
Reply from BLANC - South Kensington
Thank you for your message relating to our tailoring service. I was surprised to read this as our tailoring is considered outstanding and we have numerous reviews giving a 5 star rating. I do understand our customer care team have reached out to you to resolve your specific issue. Thank You - Customer Director.
Amazing tailoring!
Joe at the South Ken branch was amazing at tailoring a jumpsuit for me - he was super quick and his work was perfect. Thank you!
12 September 2023
Unprompted review
Reply from BLANC - South Kensington
Thank you Penny for taking the time out to leave this review for our tailoring service in our South Kensington store. We are always delighted to offer our knowledge and advice and complete work at pace when required. Thank You - Blanc Customer Care Team.
Thank you, Joseph!
Joseph altered my Laure de Sagazan wedding dress from the Mews Bridal, and I am so impressed by his work and attention to detail, and appreciative of his consideration for my comfort in the dress. His honesty and kindness in answering my questions and ensuring that my dress was tailored to be perfect for me helped alleviate any anxiety I had about the whole fit process. I highly recommend working with Joseph for any tailoring needs!
1 September 2023
Unprompted review
Reply from BLANC - South Kensington
Thank you Kathy for taking the time out of what must be a very busy time for you to leave this review for our wedding dress service in our South Kensington store. Joseph really does do expert work on wedding dresses and always working with the bride to ensure the end result is both perfect and exactly what the bride wants. Thank You - Blanc Customer Care Team .
Joseph did an incredible job
Joseph did an incredible job altering my wedding dress. He is really efficient and friendly. I had total trust in his approach and work style. Highly recommend his service. Looking forward to wearing my beautifully fitting dress!
23 August 2023
Unprompted review
Reply from BLANC - South Kensington
Thank you Philippa we really appreciate you taking the time out of what must be a very busy period for you to leave this review for our South Kensington Blanc store. We are always delighted to work on our bridal customers wedding dresses and Joseph is an expert at advising and then completing the work to a very high standard. Thank You - Blanc Customer Care Team.
Joseph is a star!
Met Joseph at my daughter's wedding dress fitting and asked if he could alter a trouser suit for me. The result was fabulous, it now looks as though it was made for me! Very quick turnaround as well. And he is a delight to deal with, would have no hesitation in recommending him.
31 August 2023
Unprompted review
Reply from BLANC - South Kensington
Carmel, thank you so much for taking the time out to leave a review for our tailoring service in South Kensington. It is really good to hear that your daughter came to us for her wedding dress fitting. It is great to hear that the suit you had done turned out really good. Thank you for your custom = Blanc Customer Care Team.
Fabulous wedding dress alterations
Joseph did a fabulous job on the alterations to my wedding dress which now fits perfectly! He was very professional and attentive - he was focused on getting the very best result for his client for their wedding day and very attuned to what would be most comfortable and appropriate for them on that special day!
9 August 2023
Unprompted review
Reply from BLANC - South Kensington
Thank you Catherine for taking the time out to leave this review for our tailoring service in South Kensington. Not only are we a great place to come to have your daily tailoring done but if you have a requirement to do more complex items then we are more than happy to take care of your requirements. Thanks Blanc Customer Care team.
Joseph Kensington Branch…
Joseph has recently tailored my wedding dress and was amazing. It fits perfectly!
30 August 2023
Unprompted review
Reply from BLANC - South Kensington
Thank you Katie for taking the time out to leave a review for our Wedding Dress service in South Kensingotn. We are proud of the service that we offer our bridal customers and Jospeh is always happy to guide, advise and complete the work to an amazingly high standard. We wish you well for your upcoming wedding. Thank You - Blanc Customer Care Team.
Great service in tailoring of my…
Great service in tailoring of my wedding dress as I couldn’t make the times in the wedding store so they allowed me to contact Joseph directly to arrange tailoring!
Good communication and use of the app to inform me of the progress and easy online payment system.
29 August 2023
Unprompted review
Reply from BLANC - South Kensington
Hello Hanjamthnak you so much for taking the time out to leave the review for our South Kensington store. It is great to hear that not only was the work on the dress done well but all of the communication around the dress make everything so much easier. We wish you well for your upcoming wedding. Thank You - Blanc Customer Care Team.
Joseph is the best!
Joseph made alterations to my wedding dress and it was perfect! He is so professional and so nice to work with. Highly recommend.
25 August 2023
Unprompted review
Reply from BLANC - South Kensington
Thank you Catherine for taking the time out of your busy schedule to leave this review for the wedding dress service here at Blanc. Joseph will always deliver an amazing result on your wedding dress. We wish you well in your upcoming wedding. Thank You - Blanc Customer Care Team.
Joseph is wonderful with bridal…
Joseph is wonderful with bridal dresses, he made the dress fit like a glove and I could not feel more happy and comfortable wearing it for my big day in September. Thank you!!
25 August 2023
Unprompted review
Reply from BLANC - South Kensington
Thank you Kate for taking the time out to leave a review for our tailoring service in South Kensington. There is no doubt that if you want the best possible work done on a wedding gown Blanc is the place to come! Joseph will always deliver an amazing result for our brides. Thank You - Blanc Customer Care Team.
I cannot thank Joseph enough for making…
I cannot thank Joseph enough for making my wedding dress fit like an absolute dream. His attention to detail is excellent and he offered lots of advice on how to make the dress fit perfectly to my body. I’m so excited to wear this dress! Thank you again ❤️
23 August 2023
Unprompted review
Reply from BLANC - South Kensington
Jess, thank you for taking the time out to leave this review for our wedding dress service in South Kensington and for the mention of Jospeh who is an outstanding wedding dress tailor. We take great pride in the work that is delivered for our brides at Blanc and we truly are the destination of choice when it comes to wedding dresses. Thank You - Blanc Customer Care Team.
Joseph is a fantastic tailor
Joseph is a fantastic tailor, who created my perfect wedding dress! He has a great eye and attention to detail - lovely man and fabulous service. 10/10 experience
25 August 2023
Unprompted review
Reply from BLANC - South Kensington
Thank You Katy! We really appreciate you taking the time out of your busy schedule to leave a review for our wedding dress service in South Kensington. We have really become the destination of choice when it comes to wedding dresses. Thank You - Blanc Customer Care Team.
You won’t find a better tailor in…
You won’t find a better tailor in London than Joseph. His work is always perfect and makes any alterations invisible. He can do literally anything. 100% recommendation to anyone
24 August 2023
Unprompted review
Reply from BLANC - South Kensington
Thank Rosie for such a lovely review of our tailoring work in South Kensington. Joseph can take on any job and is always happy to advice, guide and then complete the work to an amazingly high standard. Thank You - Blanc Customer Care Team.
Joseph and the Blanc team - huge thank you
Joseph and the Blanc team were fantastic at altering my wedding dress! Joseph continuously communicated with me, made me feel so at ease when tailoring the dress and it is perfection! I will certainly be coming back for future alterations and dry cleaning. X
19 August 2023
Unprompted review
Reply from BLANC - South Kensington
Hello Alex thank you so much for leaving this review for our South Kensington store. When it comes to wedding dresses there is nowhere better than our wedding studio in Chelsea and South Kensington and our wedding dress tailors are experts! We wish you well for your upcoming wedding. Blanc Customer Care Team.
Very professional service
Very professional service. Wedding dress alterations.
Joseph is warm and kind, making me feel safe and relaxed during the process.
23 August 2023
Unprompted review
Reply from BLANC - South Kensington
Thank you so much for taking the time out to leave this review for our wedding dress service in our South Kensington store. Joseph does just an amazing job with wedding dresses and the final result is always amazing! We wish you will with your wedding. Thank You - Blanc Customer Care Team.
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