Brilliant customer service and quality product- ordered and received sunglasses promptly. They look great but decided they didn't quite suit me so contacted Blank about a return. Amazing staff said n... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Honestly such an amazing experience! My original order was delivered to the wrong address, but their customer service was incredible from start to finish. They responded quickly, kept me updated,... See more
Company replied
Excellent customer service. Ordered two pairs of sunglasses — one did arrive damaged HOWEVER Blank immediately sent a replacement pair. New pair arrived promptly and look great. Highly recommend —... See more
Company replied
I ordered glasses from BLANK and the delivery got lost. BLANK customer service were easy to deal with and quick to respond. They shipped out a replacement order which successfully arrived. The sunglas... See more
Company replied
Company details
Written by the company
BE YOUR OWN BRAND.
Contact info
Amsterdam, Netherlands
- info@blank-sunglasses.com
- blank-sunglasses.com
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect tint for driving
Perfect tint for driving. Cuts glare but keeps everything visible.
16 April 2026
Unprompted review
Reply from BLANK. Sunglasses
Hi Fred,
Thank you so much for your feedback! We're really glad to hear the tint is hitting that perfect balance—reducing glare while keeping everything clear and safe for driving. That’s exactly what we aim for.
Enjoy the comfort on the road, and we appreciate your support!
Cheers,
Michaela from BLANK
No distortion around the edges
No distortion around the edges. Crystal clear vision.
15 April 2026
Unprompted review
Reply from BLANK. Sunglasses
Hi David!
Thank you so much for your great review!
We’re delighted to hear that you’re enjoying the crystal-clear vision and that there’s no distortion around the edges. That’s exactly the quality we aim to deliver, so it’s wonderful to know it met your expectations.
We truly appreciate your support and hope you continue to enjoy your purchase!
Sincerely,
Michaela from BLANK
Good quality and UI
The user interface for the website is very friendly and the options available are more inclusive than the competition. I am pleased with the quality.
My only critique is I would like it if the frames had spring hinges.
8 April 2026
Unprompted review
Reply from BLANK. Sunglasses
Hi James!
Thank you so much for your thoughtful review, James! 😊
We’re really glad to hear you found our website easy to use, inclusive, and that you’re pleased with the quality—that means a lot to us.
We also truly appreciate your feedback about spring hinges. Suggestions like this are very helpful and we’ll make sure to pass it along to our product team for consideration in future improvements.
Thanks again for your support!
Cheers,
Michaela from BLANK
Colors look way more vibrant compared…
Colors look way more vibrant compared to my old pair.
13 April 2026
Unprompted review
Reply from BLANK. Sunglasses
Hi Brayden!
Thank you so much for your feedback! 😊
We’re really happy to hear you’re enjoying the vibrant colors compared to your old pair—that’s exactly the kind of quality we aim for!
We appreciate your support and hope you enjoy wearing your sunglasses!
Cheers,
Michaela from BLANK
Great product glasses are perfect light…
Great product glasses are perfect light weight yet feel durable
11 April 2026
Unprompted review
Reply from BLANK. Sunglasses
Hi!
Thank you so much for your lovely feedback! 😊 We’re thrilled to hear that you’re happy with the glasses and that they feel both lightweight and durable.
We truly appreciate your support and hope you enjoy them! 😎
Cheers,
Michaela from BLANK
Reply from BLANK. Sunglasses
Hi Arthur!
Thank you so much! 😊 We’re really happy to hear your item is holding up so well—even in heat, wind, and rain—and still looks brand new. ✨
We truly appreciate your support!
Cheers,
Michaela from BLANK
Super service, super glasses
I had a small issue with postage and they were super communicative. I feel very satisfied with the outcome and the glasses are VERY cool. Very happy customer
14 December 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Sarah,
Thank you so much for your kind words! 😊
We’re really glad we could quickly sort out the postage issue and keep you updated along the way. It means a lot to hear that you’re happy with the outcome—and even more that you love the glasses! 😎
We truly appreciate your support and hope to have you back again soon!
Cheers,
Michaela from BLANK
The glasses are incredibly good
The glasses are incredibly good. Very solid quality of the materials, absolutely stylish and premium-like. Shipping was also fast, and the packaging is also good. For this competitive price the quality is so good, it’s one of the best purchase I made in the last 12 months.
27 March 2026
Unprompted review
Reply from BLANK. Sunglasses
Hi Tristan!
Thank you so much for this incredible feedback! We’re absolutely thrilled to hear how much you’re loving the glasses—from the solid, premium feel to the styling and packaging.
It means a lot to know you consider it one of your best purchases in the past year—that’s exactly the experience we aim to deliver. We’re also glad the shipping met your expectations!
Thank you again for your support—we truly appreciate it!
Cheers,
Michaela from BLANK
The hinges feel tight and secure
The hinges feel tight and secure, not cheap or loose.
1 April 2026
Unprompted review
Reply from BLANK. Sunglasses
Hi Nathan!
Thank you so much for your feedback! We’re really glad to hear the hinges feel tight and secure—that’s exactly the level of quality we aim for.
We truly appreciate you taking the time to share your experience!
Cheers,
Michaela from BLANK
What an unreliable company
What an unreliable company! Poor product quality and disastrous customer service! After requesting a return label, I was offered a different option each time to avoid keeping the item. I only got my money back through PayPal.
30 March 2026
Unprompted review
Reply from BLANK. Sunglasses
Hi Dominik!
We’re very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused. This is certainly not the standard of service or product quality we aim to provide, and we completely understand your disappointment.
To help us investigate your case thoroughly and address the issue directly with our management team, could you please provide your order number and the email address used for the purchase? Once we have this information, we can review what went wrong, ensure appropriate action is taken, and prevent similar situations in the future.
We truly value our customers and want to make things right wherever possible. Thank you for bringing this to our attention, and we hope to resolve this matter for you promptly.
Cheers,
Michaela from BLANK
Nice and lovely.
I ordered 2 glasses, it took so long before I could get my order but after I complained I was told the reason and I was given another one as a complimentary. All the glasses are so nice. I love them.
23 March 2026
Unprompted review
Reply from BLANK. Sunglasses
Hi Sheriff!
Thank you so much for your wonderful review! We’re glad we could make things right and that you love all your glasses 😎✨.
Your kind words mean a lot to us, and we truly appreciate your support!
Cheers,
Michaela from BLANK
Love the glasses
19 March 2026
Unprompted review
Reply from BLANK. Sunglasses
Hi William!
Thank you so much for your review! We’re thrilled to hear that you love your glasses 😎✨.
We truly appreciate your support!
Cheers,
Michaela from BLANK
Professional customer service
My delivery didn’t arrive and was able to work with the support who helped me get my order. Professional and customer focused.
16 January 2026
Unprompted review
Reply from BLANK. Sunglasses
Hi Christopher!
Thank you so much for your kind review! We’re glad we could help get your order to you and that our support team was able to assist professionally.
Your feedback means a lot to us, and we truly appreciate your support!
Cheers,
Michaela from BLANK
Fantastic Product
The products are fantastic; I’m very pleased. I was looking for a pair of sunglasses like those worn by Marcello Mastroianni in the movie 8 1/2. Your Durk model is spot-on! Great quality and affordable.
I thought I was in for trouble when my order confirmation didn’t come through as quickly as I’d hoped. Your customer service representative was responsive, understanding and made immediate moves to resolve my issue.
I’m impressed all around.
13 February 2026
Unprompted review
Reply from BLANK. Sunglasses
Hi Matt!
Thank you so much for your detailed and thoughtful review! 😊
We’re thrilled to hear that the Durk sunglasses hit the mark and captured the classic style you were looking for—Marcello Mastroianni would approve! 😎
We’re also glad our team was able to quickly resolve the confirmation delay and provide the support you needed. Your kind words mean a lot, and it’s wonderful to know that both the product and our service left such a positive impression.
Thank you again for choosing us—we look forward to serving you again soon! ✨
Cheers,
Michaela from BLANK
Threw them in my bag without a case and…
Threw them in my bag without a case and they came out scratch free.
23 March 2026
Unprompted review
Reply from BLANK. Sunglasses
Hi Susan!
Thank you for sharing your experience! 😊
We’re so glad to hear your sunglasses held up perfectly, even without a case—that’s exactly the kind of durability we love to deliver. Enjoy them scratch-free! 😎
Cheers,
Michaela from BLANK
Accidentally sat on them and they…
Accidentally sat on them and they didn’t break. Impressive durability.
18 March 2026
Unprompted review
Reply from BLANK. Sunglasses
Hi Mostafa!
Wow, thank you for sharing that! We're thrilled to hear the sunglasses held up and impressed you with their durability. It's great to know they can handle everyday life—and then some!
We really appreciate your feedback.
Cheers,
Michaela from BLANK
Good customer service
13 March 2026
Unprompted review
Reply from BLANK. Sunglasses
Hi Nic!
Thank you for your feedback! We're glad to hear you had a positive experience with our customer service. We truly appreciate your support!
Cheers,
Michaela from BLANK
They have a very friendly customer…
They have a very friendly customer service and the products are good quality for a reasonable price
3 March 2026
Unprompted review
Reply from BLANK. Sunglasses
Hi there!
Thank you so much for your kind review! We're glad to hear you appreciate our friendly customer service and the quality of our products at a reasonable price. We truly value your support!
Cheers,
Michaela from BLANK
Costumer Service
I ordered a pair of sunglasses and unfortunately they arrived damaged. However, the customer service I received completely turned my experience around. Roanne was incredibly helpful and made the replacement process so easy and smooth. She went above and beyond to ensure I got a perfect pair. I’m so impressed with her professionalism and kindness—thank you, Roanne! Highly recommend this store and their amazing team.
15 February 2026
Unprompted review
Reply from BLANK. Sunglasses
Hi Rita,
Thank you so much for your feedback! We’re thrilled to hear that Roanne was able to turn your experience around and make the replacement process smooth and easy.
Your kind words about her professionalism and our team’s support truly mean a lot to us. We’re delighted that you’re happy with your new sunglasses and appreciate your recommendation. We look forward to serving you again soon!
Cheers,
Michaela from BLANK
The nose bridge fits just right
The nose bridge fits just right. No constant adjusting needed.
14 March 2026
Unprompted review
Reply from BLANK. Sunglasses
Hi Michael!
Thank you so much for your feedback! We’re delighted to hear that the nose bridge of your sunglasses fits perfectly, requiring no constant adjustments.
Your kind words motivate our team to continue delivering high-quality products and excellent service. We look forward to serving you again soon!
Cheers,
Michaela from BLANK
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