Brilliant customer service and quality product- ordered and received sunglasses promptly. They look great but decided they didn't quite suit me so contacted Blank about a return. Amazing staff said n... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Honestly such an amazing experience! My original order was delivered to the wrong address, but their customer service was incredible from start to finish. They responded quickly, kept me updated,... See more
Company replied
Excellent customer service. Ordered two pairs of sunglasses — one did arrive damaged HOWEVER Blank immediately sent a replacement pair. New pair arrived promptly and look great. Highly recommend —... See more
Company replied
I ordered glasses from BLANK and the delivery got lost. BLANK customer service were easy to deal with and quick to respond. They shipped out a replacement order which successfully arrived. The sunglas... See more
Company replied
Company details
Written by the company
BE YOUR OWN BRAND.
Contact info
Amsterdam, Netherlands
- info@blank-sunglasses.com
- blank-sunglasses.com
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Replacement
My sunglasses broke on one side after some months of using it, in an unfortunate incident. I contacted the customer service, and even though there was no warranty or anything like that, they immediately send me a new pair for free. Super quick and Super helpful. 10/10 recommend 👍🏻
22 August 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Levi!
Thank you so much for your wonderful feedback! We’re thrilled we could turn an unfortunate incident into a positive experience for you. Your recommendation means a lot to us, and we’re always here to help whenever you need. 👍🏻
Cheers,
Michaela from BLANK
Quick order and excellent customer service
My order arrived very quickly. The glasses are wonderfully packaged and look very good.
The contact with customer service is also excellent and understanding.
29 August 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Selina!
Thank you so much for your kind words! 😊 We’re thrilled to hear your order arrived quickly and that you’re happy with the glasses and packaging. We’re also glad our team could provide helpful and understanding support. Your satisfaction means a lot to us, and we truly appreciate your feedback! 😎✨
Cheers,
Michaela from BLANK
Sunglasses are not worth the hefty…
Sunglasses are not worth the hefty price at all. Returning the item is even worse than the item they claim to be good quality.
Absolutely waste of time and money. Avoid!
28 August 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Daniel!
We’re very sorry to hear about your experience and sincerely apologize for any inconvenience caused. Customer satisfaction is our number one priority, and we take feedback like yours very seriously.
We’ve reached out to you directly via email because we would like to make this right.
Our goal is to ensure that every customer feels heard, valued, and supported. We hope to resolve this matter promptly and restore your trust in our brand.
Thank you for giving us the opportunity to make things right.
Sincerely,
Michaela from BLANK
Nice glasses
Nice glasses, unfortunately one broke due to circumstances: next day I got a new one. Perfect service! I ordered two more!
27 August 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Elham!
Thank you for your kind feedback! 😊 We’re glad we could quickly replace the broken pair and that you’re happy with our service. We’re thrilled to hear you’ve ordered two more—enjoy them! 😎✨
Cheers,
Michaela from BLANK
Not for wide faces
Shipping took a long time (about 15 business days) but the glasses look great. However if you have a wide face or head none of these are for you. I bought four different pairs and all of them are going to my girlfriend because they are too small for my head. I wish they offered different sizes frames or something because the styles are very cool.
25 August 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Wil!
Thanks for your feedback! We’re happy you like the styles, but we’re sorry they didn’t fit comfortably. We really appreciate your suggestion about offering different frame sizes and will keep it in mind for the future.
We hope your girlfriend enjoys the sunglasses, and we’d love to help you find a perfect-fitting pair next time!
Cheers,
Michaela from BLANK
Great!!
Amazing sunglasses, they fit perfectly and look fantastic, j’ve been on holiday for a week and got endless compliments!!
23 August 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Zishan!
Thank you so much for your amazing feedback! We’re thrilled to hear that your sunglasses fit perfectly and that you’ve been getting so many compliments on them. 😊
We hope you had a fantastic holiday!
Cheers,
Michaela from BLANK
Similarly smooth and stress free
Seemingly smooth and stress free, the assurance given and the follow up is satisfactory.
18 August 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Gbolahan!
Thank you for sharing your experience! We’re so glad to hear that everything was smooth and stress-free, and that our follow-up provided the assurance you needed. 😊
We can’t wait to see you again soon!
Cheers,
Michaela from BLANK
Reply from BLANK. Sunglasses
Hi Roberto!
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both the products and the support you received. 😊
Your feedback means a lot to us, and we look forward to serving you again soon!
Cheers,
Michaela from BLANK
One of the best support !
One of the best support !
Taking time, comprehensive.
A really really good job.
Thanks Roanne !
19 August 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Florent!
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our support. Roanne will be delighted to know her help made a difference!
Cheers,
Michaela from BLANK
Love the look
A little longer delivery than I thought but I love the glasses might get some other styles. I got the safety’s and they look sick
16 July 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Ari!
Thank you for your feedback! We’re glad to hear you love your sunglasses—they really do look awesome! We appreciate your patience with the delivery, and we’d be thrilled to see you try some of our other styles in the future.
Cheers,
Michaela from BLANK
The Coolest Sunglasses!
It was easy to order and the sunglasses were delivered in no time! They are fun and great quality and I get asked where I bought them from all the time! 👌🏼
1 July 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Hinna!
Thank you so much! We’re thrilled to hear you love your sunglasses and that they’ve been turning heads! It’s great to know the ordering process was easy and that your pair arrived quickly. Enjoy rocking them! 🕶✨
Cheers,
Michaela from BLANK
Blank are an amazing and unique brand…
Blank are an amazing and unique brand that just give style and sophistication to your personal look! Fell in love with the brand after a pair of sunglasses that just felt right and matched my personality, so do the right thing and get you Blank!!
17 August 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Daniel!
Thank you so much for your kind words! We’re thrilled to hear that our sunglasses resonated with your style and personality. It means a lot to us that you love the brand and recommend it to others! 🕶✨
Cheers,
Michaela from BLANK
I absolutely love these sunglasses
I absolutely love these sunglasses! I’ve already purchased the same style twice because I wear them every single day and they’ve become my go-to accessory. They’re super comfortable, stylish, and go with everything. I always get compliments when I wear them, and you can even spot them in many of my social media posts. Definitely my favorite pair of sunglasses ever – highly recommend!
17 August 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Berii!
Thank you so much for your amazing review! 😎 We’re thrilled to hear that your sunglasses have become your daily go-to and that you love the comfort and style. It means so much to us that you’re sharing them on social media and recommending them to others.
Your support truly makes our day!
Cheers,
Michaela from BLANK
Reply from BLANK. Sunglasses
Hi Nelson!
Thank you for your feedback! We’re glad to hear you had a good experience and appreciated our communication, accuracy, and timely service.
Cheers,
Michaela from BLANK
Helpful customer service
Unfortunately the first time around my package got stolen, but there staff at BLANK were very helpful in getting me a replacement. Great products and great staff!
11 August 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi John!
Hi
Thank you for your kind words! We’re sorry to hear your first package was stolen, but we’re so glad our team could help get a replacement to you quickly. We’re happy you’re enjoying the products and we truly appreciate your trust in us!
Cheers,
Michaela from BLANK
Items don't arrive, probably scam
Items would arrive within 1-2 days according to website. Delivery then suddenly said 12 days. Now it's been 21 days and items still haven't arrived. I fear it's a scam.
24 July 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi!
We’re very sorry to hear about the delay with your order and completely understand your frustration. A delivery time of 21 days is certainly not what we aim for, and we want to assure you that this is not a scam.
To help us resolve this as quickly as possible, could you please provide your order number so we can investigate what happened with your shipment? You can also reach us directly at info@blank-sunglasses.com if that’s more convenient.
We truly appreciate your patience and the opportunity to make this right. Thank you for bringing this to our attention — we’ll do everything we can to get your items to you promptly.
Sincerely,
Michaela from BLANK
Could Pass for Designer
Copped the FORTE premium glasses—holy smokes, these could pass for designer shades. The lens color is beautiful.
31 July 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Lavinia,
Thank you so much for your awesome review! 😎 We’re thrilled to hear you love your FORTE premium glasses and that the lens color and style hit that designer-level vibe.
Enjoy rocking them in style, and we can’t wait to see you back for more! 🕶️✨
Cheers,
Michaela from BLANK
IT TOOK 17 DAYS FOR A 4-8 DAY SHIPPING…
IT TOOK 17 DAYS FOR A 4-8 DAY SHIPPING for 1 pair glasses, yeah never again
25 July 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Max,
We’re truly sorry to hear about the delay with your order and completely understand your frustration. A 17-day delivery for a 4–8 day shipping estimate is highly unusual, and we sincerely apologize for the inconvenience this caused.
We would like to investigate what happened and ensure this doesn’t happen again. Could you kindly provide us with your order number so we can look into it right away? Alternatively, you can also reach us directly at info@blank-sunglasses.com for quicker assistance.
Thank you for bringing this to our attention, and we truly appreciate your patience as we work to resolve this matter.
Sincerely
Michaela from BLANK
Consistently Perfect
My second Tulum pair from Blank is just as perfect as the first. I love the shape and the lens clarity.
3 August 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Anisoara!
Thank you so much for your wonderful feedback! We’re thrilled your second Tulum pair is just as perfect as the first. Enjoy the great shape and crystal-clear lenses—can’t wait to see you back for more!
Cheers,
Michaela from BLANK
Safe & Sound Delivery
Blank Sunglasses guided me through a shipping issue, and everything arrived safe and sound. So grateful!
1 August 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Carlotta,
Thank you for sharing your experience! We’re so glad we could guide you through the shipping issue and that your sunglasses arrived safe and sound.
Your gratitude means a lot to us — we’re here anytime you need us!
Cheers,
Michaela from BLANK
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