Touched by Design Elegance Natural Linen

Touched by Design Elegance Natural Linen Reviews

A product’s star rating is calculated as the average of all its reviews.


Blinds Direct logo

Sold by Blinds Direct

www.blindsdirect.co.uk

92.8k Reviews

4.5

The information on this page is based solely on product reviews written by customers of Blinds Direct via Trustpilot.



All reviews


Rated 5 out of 5 stars

Good quality. Easy to fit. Love them.

Rated 5 out of 5 stars

Quality material and components have been used in the manufacture of this product

Rated 4 out of 5 stars

Good quality blind with the fixing brackets being metal and not plastic. Easy to install and operate with the online videos being handy. Minor issue with the capping pieces that go at each end of the blind roller not fitting properly, but i simply discarded them as they would have been hidden from view anyway. Would buy again from Blind Direct.

Rated 5 out of 5 stars

Fantastic quality and well made

Rated 5 out of 5 stars

High quality mayetial and easy installation

Rated 5 out of 5 stars

The Blinds were well packaged and all fittings were correct no shortages. They are very nice look a lot dearer than what we paid. we purchased 5 lots of the Day Night Blinds and a Roller Blind for the Kitchen. Extremely Happy with the blinds and the whole experience.

Rated 5 out of 5 stars

This blind is exceptional in it's quality and performance. The electric operation is very smooth and easy to set up. We are very pleased with the blind and ordered two more.

Rated 5 out of 5 stars

Elegance Day and Night blinds. I like them because of the thinner stripe, which I hadn’t found anywhere else. Good quality fabric offering privacy. Well made and attractive .. thank you

Rated 5 out of 5 stars

We ordered two blinds to sit side by side and they match perfectly.

Rated 5 out of 5 stars

Very unusual but love them

Rated 4 out of 5 stars

Perfect size, fantastic quality, only reason I knocked off a star is because of the lack of printed instructions

Rated 1 out of 5 stars

UPDATE: Spoke to Joseph from the Management Escalation team I cannot speak to anyone else he is the top of the pile. Blinds are handmade, they ‘normally’ take off 10mm however 5mm or 15mm is within their tolerance so basically tough if you get one slightly too big or too small and won’t fit. If I want an exact size I need to order one an exact size and not let them calculate the reduction - aren’t they the experts? They’re website states…………. We will make any necessary deductions to ensure the blind fits neatly within the recess of the window. BUT IT DOESN'T FIT hence what have they ensured exactly? He’s stated that he’s going to respond publically to say it’s normal for them to be plus or minus and having read some of the other reviews, it seems he is correct this problem is normal for them! It shouldn’t be if they QC checked before they sent the product out, normal would good and no customers would measure correctly yet end up with a product they can’t use. 10 mins checking would have eradicated the problem. It’s taken me numerous phone calls and emails and I now have to get someone else to come and check the measurement. It’s a joke I cannot explain the frustration…… They are the experts, I did my part correctly He has offered 50% discount if I want to reorder the blind, but why would I? The window is still the same size it hasn’t changed so I could end up in the same position. Madness I cannot believe I am in this situation, how hard is it to set a machine to cut a width minus 1 cm - it’s their business. They should be good at it! I reiterate go elsewhere Save the hassle, I’m not the only one but hopefully I will prevent others experiencing this appalling service Pre update: Having moved into a new house, I ordered blinds. I need 4 however I ordered one to see how they performed - thank goodness I did….. I’ve always had blinds and I’ve never ever had an issue with any company, (blinds2go SB Blinds etc) however blindsdirect had a material I liked so regrettably I placed an order,…… The blind arrived and it’s too big, I ordered 189 wide and I ticked recess…… the blind arrived and it’s 188.6mm and it’s too tight and will not fit. i ticked recess so why is this my problem, the window is 189cm. Blindsdirect have stated that they can appreciate my situation but they have a clause that states it’s within their ‘manufacturing tolerance’ so it’s tough, nowt they can do. How can this be? they should have better processes. If you give the correct size of the window and their calculation and manufacturing processes are amiss then why is it the customer who loses out? The window is 189cms ‘normally’ they would remove 1-2 cms however their ‘manufacturing processes aren’t exact’ so this time they only took 4mm off but it’s within their stated tolerances so nothing can be done to rectify I’ve spent £135 on a blind that won’t fit and isn’t usable. I gave the correct window measurement but it me who loses out. I’m disputing the payment with the credit card company but why treat customers this way? Why not set up a better process to a regular process? Why not install a rigid QC system? My opinion go to a company that can set its machines to a consistent level, one who doesn’t need a clause to explain shoddy. It’s a hassle to report an issue due to ‘the computer says no attitude’ they asked for more pictures seems they want an image that shows the beginning and end of the blind with a tape measure along side It’s 189cms wide so no camera is going to show the start and finish clearly. Is this another way of abdicating responsibility? I’ve since received an email saying …… As the cassette is 189.4cm and your recess is 189cm, I am not sure why this wouldn't fit in the recess? ….. obviously, there is something amiss, Doh! you are stating the cassette is bigger than the blind I ordered and you can’t see the issue with what you’ve written and it’s not what I’ve detailed in the various emails. Even the email abdicating responsibility is incorrect, maybe in their rush to defend another error was made? Sarah said she wasn’t perfect, seems that’s the tag line, we’re not perfect but that’s ok as it’s your money we’re keeping Manufacturing tolerances are set by the company and all machines and processes can be set with less, BUT why would they set their perameters correctly if the customer is the one who pays financially. Order 369356

Rated 5 out of 5 stars

Stunning looks.

Rated 3 out of 5 stars

The blind material is very good but the finishing on the metalwork has rough unpainted edges and the bar for keeping the blind down looks “ cheap” and is not what we expected.

Rated 5 out of 5 stars

Excellent Day and Night Blinds. Very good video showing how to measure and install. Product is excellent and arrived within a week Pricing very good indeed,