Called Blinds Direct a little earlier and Lucy answered the phone. It was a query rewarding replacement tie backs I had just received which don’t go around the curtains. (Curtains very thick-loads... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I applied sure fit to my order with renovations underway at home, needed time to make sure everything fit correctly. Liam from customer service was more than happy to help, walked me through the p... See more
Really painless process of getting our blinds changed due to a wrong measurement would highly recommend surefit incase of wrong measurements Liam was really helpful in resolving the issue and whole pr... See more
The whole process was easy. The video on measuring has ensured that the curtains are a perfect fit. I appreciated knowing the exact cost of the curtains. I was kept informed throughout the process of... See more
Company replied
Company details
- #23 of 37 best companies in Window treatment store
- #2 of 3 best companies in Corporate office
Written by the company
Made to measure, made with care. At Blinds Direct, we believe creating a home you love should feel simple. From our dedicated facility in the heart of Yorkshire, our skilled team makes thousands of bespoke window furnishings every week, combining quality materials, expert craftsmanship and over two decades of experience. From made-to-measure blinds and curtains to shutters and coordinating home accessories, our collections bring together thousands of colours, fabrics and styles, with options for every room and every way of living. By bringing the experience online, we make it easy to explore, measure and order from the comfort of home, with helpful guidance and support available along the way. Whether you're shopping with Blinds Direct in the UK or Ireland, you'll find the same focus on quality, choice and making made-to-measure feel straightforward.
Up to 70% off High Street Prices from Blinds Direct
Written by the company
- Best prices guaranteed
- Here at Blinds Direct, we are proud to offer up to 70% off High Street Prices. We utilise the highest quality materials and manufacturing methods to ensure every product is beautiful, functional and durable. We are so confident in this quality, we offer a 5 year guarantee. But we also want to assure you that you’re receiving the very best value. Defined by quality and craftsmanship, with the best prices guaranteed.
5 Years Guarantee on All our Products
When you shop with Blinds Direct, you are investing in a product that will stand the test of time
Our blinds, curtains and home furnishings are handcrafted by a highly skilled team in our West Yorkshire premises. Our experts utilise the very best materials and manufacturing methods, ensuring that every product is attractive, functional, and will enhance your home well into the future.
We're so confident about the quality of our products that we offer a 5 year guarantee. This beats most other manufacturers, who only guarantee their products for one to three years.
Contact info
Building 2, Colne Bridge Road, Colne Bridge, HD5 0RH, Huddersfield, United Kingdom
- 01924 481729
- info@blindsdirect.co.uk
- blindsdirect.co.uk
4.5
Excellent
93k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely blinds at a great price
The blinds are of good quality. The guides on measuring were great and the ability to include an insurance to cover any measuring mistakes for a small fee gives peace of mind when ordering. The blinds arrived quickly and were well packaged. Overall I’m pleased with the blinds and would order from this company again.
18 September 2026
2 blinds ordered delivery date 14th…
2 blinds ordered delivery date 14th delivered 15th not a problem, one blind was faulty would not tilt, spoke to Shanelle customer service she was very apologetic advised me to to check a common fault they have turned out to be a easy fix follow up phone call next day from Shanelle to check all ok great customer service thank you Shanelle
17 September 2026
Unprompted review
I couldn't get blinds to go above…
I couldn't get blinds to go above window because if solid lintel, so they sending me different brackets to try. Very quick at answering and very helpful . Blinds are lovely
19 September 2026
Unprompted review
Very slick company
Very slick company. I had measurements wrong but luckily had it covered with their additional secure cost
Exchanged without hassle at all
18 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No screws in waited over a week still…
No screws in waited over a week still no screws. Really disappointed
18 September 2026
Reply from Blinds Direct
Good Afternoon,
I am really sorry that you were expecting screws with your order. I have tried to contact you via phone but unfortunately you were unavailable. I have contacted you via email to discuss this and to come to a resolution that you are happy with.
Kind Regards
Beccie
Excellent service, super choice and price, fast delivery
Great website with extensive choice, simple ordering procedure and very competitive pricing. Samples arrived in 48 hrs followed by my chosen blind in three days. Excellent service and quality thank you.
18 September 2026
Great service
Great service, helpful measuring & fitting videos.
Quality product.
Easy to fit.
18 September 2026
A good range of colours and quality…
A good range of colours and quality blinds, easy to fit.
Delivery was prompt
13 September 2026
Thank you
Hello, spoke to Shanelle who sorted out a minor issue. Excellent service very happy, will be using Blinds direct new time.
Thank you again Shanelle..
18 September 2026
Unprompted review
Excellent customer service.
Excellent customer service.
The blinds were perfect other than a small issue which was dealt with by the provision of a new headrail within a day of reporting.
Katie made the whole process easy and straightforward. Thank you Katie
16 September 2026
Unprompted review
Had an issue with a blind we had…
Had an issue with a blind we had ordered over a year ago. Francesca in customer services was extremely helpful, understood the situation and resolved it quickly and efficiently. Will always use Blinds Direct for future blinds.
18 September 2026
Unprompted review
Blinds received missing lots of part…
Blinds received missing lots of part like end cap because of that inner strip keep slipping off the blind , string cover broken and faulty string mechanism. . Technical issue with strings does work properly . Called n sent emails with pictures to solve blinds fault. Received back email promising they would look into my complaint n decide what to do next . Stress full experience so far until they decide to solve every aspect of my complaint n.
18 September 2026
Reply from Blinds Direct
Good Afternoon Umbreen,
I am really sorry for the issues that you have experienced with your blind and the missing parts. Thank you for taking the time to speak with me today in regards to getting these issues resolved.
Kind Regards
Beccie
5 star customer service
Honestly the best customer service I have ever encountered. I made mistakes with my order and Kate and Liam were so helpful in helping me to sort it. The whole thing was seamless and a brilliant customer experience. Every company needs to customer service like Blinds Direct do!!
18 September 2026
Unprompted review
Totally appalling experience
Totally appalling experience. 3 months of stress. Do not buy curtains from Blinds Direct, they don't have a clue how to make them.
Having bought several blinds and poles from Blinds Direct in the past, I thought they'd be a reliable place to go for some made to measure curtains.
1st set arrived and it was very clear that they were made badly - didn't hang properly, hems were different widths and lengths, pinch pleats didn't fall etc. As other customers have commented, I contacted Customer service, had to send photos and a long summary of all the measurements and then wait for days for a reply. They finally offered to send a 2nd set. These were going to be 'carefully supervised'. 2nd set arrived - same issues. 2nd complaint - this time they wanted videos, photos and more. Every interaction was slow, poor customer service and at times plain stupid eg - a response telling me how much care they would take with my curtains and part way through the email they started talking about blinds.
After spending many hours trying to sort this out and getting absolutely nowhere I had to get my credit card company involved.
I wish I'd read the 1 star reviews before buying as it seems so many people are experiencing the same issues.
8 June 2026
Unprompted review
Reply from Blinds Direct
Good Afternoon Cath,
I am really sorry for the issues that you have had with both your original order and your replacement order. I have tried to contact you via phone to discuss this but unfortunately you were unavailable. I have now emailed you to work with you to come to a resolution that you are happy with.
I look forward to hearing from you.
Kind Regards
Beccie
Still waiting
Still waiting, phoned about a week ago, told a warehouse search was being done, now a courier has it but still no delivery date
17 September 2026
Reply from Blinds Direct
Good afternoon. I am sorry for the issues you have experienced with your delivery. I have sent you an email in hope to resolve this quickly. Thank you, Siobhan
The buying experience was pleasant and…
The buying experience was pleasant and very easy. Chandler from the customer support team went above and beyond and was really helpful! Looking forward to receiving my order. Thanks Chandler 👏🏼
18 September 2026
Unprompted review
Reply from Blinds Direct
We're so pleased to hear your buying experience was pleasant and very easy! It's wonderful that our customer support team went above and beyond and was really helpful. We hope you love your order!
Blinds Direct
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.