Blinds To Go - NORWALK Reviews 

In my life, I have never experienced product and service of higher caliber. I'm 70 years old. Think about it. I am saying the best. I have had to bring a shade back to them for repair. The repair I needed or I should say the shade needed was probably due to my error not the product. Then 6 years later the draw string broke and needed to be replaced. I took it in and within 24 hours they handed me bake a perfect product. Each time I visited the store I was greeted with professionalism and a real desire to meet my needs. I have learned a lot and was able to make a great purchase for my window covering needs. Great stuff.

The woman I dealt with for pick up was excellent.

Roll up function doesn't work

Good vaule, thus far very happy.

First, this order was placed on 10/22 and I was told that it was going to take 2 months to get this order which I thought was outrageous, since I am a previous customer. Then I keep getting your emails to review how you did--but never got an email confirmation that the blinds were already in. So I called the branch and they said the order is in--their first dates of availability to install is in JANUARY. What's the deal here? When I gave the store final payment today, they sent me the receipt via email; which said you will notify me when the order is in! I feel as if I am working with a bunch of bots on an email and not real, customer support reps. Since I'm paying over a thousand dollars one would have thought that getting a phone call rather than an email would be more appropriate. If you were as assertive to call with confirmation as you are with hounding for reviews the experience would be a lot more transparent.

I just had too many issues from start to finish. You're in home consultant didn't show up for my appointment that was scheduled. She came the next following day which was a huge inconvenience. Then I never received a quote from her had to go to the store in Norwalk. Anthony in the store was helpful. But after I placed my order made a deposit the same day I went to the Norwalk CT store. My valanace wasnt going to be ready until December 31st. Only after calling far too many times were you able to "put a rush order in" which got me the blinds within days of my frantic numerous calls. The installers was also very good until my valance fell down within a week. Again the installers expertly fixed the issue. Nothing about this experience was seamless nor easy. I wouldn't be able to recommend your product and services to anyone after the ordeal I went thru. Anthony in your Norwalk store was extremely helpful so was Richard and the young man he brought with to install the blinds.

I see your reply, how do I get in contact ?

Having been at the site a few weeks earlier for a repair, the sales person and manager had difficulty in finding my profile in the system for a new order. Waste of time. The backlog in having my window treatments ready is unacceptable. Next time I will look elsewhere.

Excellent product! Great product at a great price!!!

Order took a long time, but all's well that ends well. Store personnel was very helpful.

I was disappointed that the 3 blinds on a large window did not line up.

The entire process was easy . I chose the shades I wanted, someone came to my house to take measurements and a few weeks later they were installed. I now have beautiful shades in my two bedrooms. I would definitely use Blinds to go again.

Sales was great and so was the installation; very professional. However, the delivery of the product took a bit longer than expected but the blinds are perfect.

The blinds are guaranteed for life and the company takes this guarantee seriously. Excellent customer service and the blinds themselves are sturdy, attractive, and do the trick.

The only issue was taking cleaning up the debris and taking away the boxes.
I paid for installation. After drilling the windows, they left the wood from the drill bit on the window sills and floor.

I asked them to take away their debris, all the blind boxes, and they left it against my garage door when I went outside later that afternoon.

Really do not like cleaning up and I pay for installation.

Anthony & Geno are excellent.
There know their business & are great!