Staff was great at addressing any issues we had to order replacements for 4 of the blinds. The blinds were not cleaned at the factory all the debris from cutting was on the blinds and in the boxes.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service. Omid was our salesperson and he explained the product we were interested in and was very knowledgeable. He was super helpful and professional. This is our fourth purchase we have m... See more
Company replied
We visited the Oshawa Blinds To Go location about half an hour before closing, and I was genuinely impressed by the level of service we received. Even though it was near the end of their day, the st... See more
Company replied
Omar was prompt and efficient and friendly! I appreciate his comfortable and calm demeanour. My blind originally had a flaw, and was promptly sent back and replaced within a week! Excellent se... See more
Company replied
Company details
Written by the company
At Blinds To Go, we believe great design begins with the details. We specialize in custom window treatments that are as functional as they are beautiful—crafted to elevate every room with tailored elegance, warmth, and thoughtful design. Our mission is to help homeowners transform their spaces into personalized sanctuaries, using high-quality materials, expert craftsmanship, and timeless aesthetics—just as we've done since 1954. Whether you’re looking for drapery to soften a modern living room, Roman or roller shades to add texture and privacy, motorized shades, or a cohesive treatment plan for your entire home, we work closely with you to deliver results that feel elevated and effortless at an affordable price. We pride ourselves on providing a collaborative and transparent experience—from first look to installation. Our team is here to guide you through fabric selection, hardware finishes, and style options to ensure every element reflects your vision, lifestyle, and budget. With a deep commitment to quality and service, Blinds To Go has become a trusted name for clients who value both beauty and functionality in their homes. Our growing portfolio includes a wide range of residential projects big and small, and our customer reviews reflect the care we take in every detail. We’re passionate about helping you love where you live—one window at a time.
Contact info
1540 DUNDAS STREET EAST, L1N 2K7, WHITBY, ON, Canada
- 9054306727
4.6
Excellent
118 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Blinds To Go - WHITBY
We're happy to hear that our staff made a positive impression when you visited our store. Thank you for your feedback!
Made it very simple
It’s very simple. I really appreciate the call back after ordering online in the event something was missed. The only problem I have with the roller shades are the plastic chains. The adapter that joins them together is very weak and breaks easily. I understand it is due to safety precautions, but it would be nice to have something more durable.
16 December 2025
Reply from Blinds To Go - WHITBY
Thank you for taking the time to provide us with this feedback! We are glad you had a great experience and appreciate your honesty about the improvements we can make on our product!
Reply from Blinds To Go - WHITBY
Thank you!
We're not happy with the appearance of our blinds.
We're not happy with the appearance of the bottom of the blinds. There is a lot of slack and tattered string on the bottom of the 4 blinds. Some are worse than others but all are unacceptable . When we told the store about the issue and said we weren't happy, they asked for photos which we sent to them. They're reply asked us to bring the blind back to them. We live in Lindsay which is an hour away. My wife and I have severe arthritis and getting out of the car after a long drive is quite painful. We made 2 trips already, 1 to order the blinds, 1 to pick up the blinds. It's unfair to ask us to return the blinds to the store again because of poor workmanship at their facility. It's very time consuming and costly. We think a fair solution would be to have them send a courier to pick the blinds up at our home and return them once they have been repaired or replaced. We had to wait weeks to get our blinds only to have this happen, it's no fault of ours. Now we will have to be without blinds again for an unknown length of time. Occured at Store 042. Whitby On.
7 January 2026
Reply from Blinds To Go - WHITBY
Thank you so much for taking the time to speak with me on the phone today. I’m glad we were able to discuss the issue and find a solution that works for you.
I completely understand how frustrating this situation has been, especially after the long wait for your blinds and the effort it took to make trips to the store. We want to make this process as easy as possible for you.
I’m happy to confirm that our installer will come out to you, so you won’t have to make another trip. Our goal is to fix this quickly and properly, and ensure your blinds are in perfect condition.
Thank you again for bringing this to our attention and for giving us the opportunity to correct it. We truly appreciate your patience and understanding.
Great service and product
Smooth process choosing and ordering my motorized blinds. Technician came out to measure and install in a timely fashion. When we had an issue connecting to the wifi hub, our rep made sure a technician walked us through the process until we got it connected. I highly recommend Blinds To Go. This is my second order with them and I will be back.
13 December 2025
Reply from Blinds To Go - WHITBY
This is great to hear, so glad you were happy with your recent experience!
Good service and friendly staff
19 December 2025
Reply from Blinds To Go - WHITBY
Thank you for the great review!
Great experience from start to finish!
5 December 2025
Reply from Blinds To Go - WHITBY
Thank you so much!
Reply from Blinds To Go - WHITBY
Amazing to hear! Thank you for the review!
Highly Recommended (Whitby)
What made our experience great was the knowledge and from start to finish.
Very smooth process. Helpful advice!
Thank you
Diane
31 December 2025
Reply from Blinds To Go - WHITBY
This is wonderful to hear! We are glad to have provided such a smooth process and great experience!
Reply from Blinds To Go - WHITBY
This is wonderful to hear Bob! Thank you for the great review!
I've ordered a few times at the Whitby…
I've ordered a few times at the Whitby location and always receive fast, friendly, and knowledgeable service. Blindsd are easy to install and come with an amazing warranty! Highly recommended :)
2 November 2025
Reply from Blinds To Go - WHITBY
We're happy to hear that you consistently receive great service at our Whitby location. It's wonderful that you find our blinds easy to install and appreciate the warranty. Thanks for the recommendation!
It was a great experience
It was a great experience. The customer service was excellent. We gave the parameters of what type of blinds we were looking for and the customer service representative showed us several options within our budget. Delivery was fast and within the timeline given when we purchased the blinds.
9 November 2025
Reply from Blinds To Go - WHITBY
We're happy to hear that you had a great experience. It's wonderful that our team could show you options within your budget and that the delivery was fast and on time. Thanks for your feedback!
Professional and polite customer…
Professional and polite customer service!
Pleased with our blinds
Thank you blinds to go!
17 November 2025
Reply from Blinds To Go - WHITBY
Hi Ellen, We are so glad you are pleased with your blinds and our service. Thank you for your feedback; it means a lot to us!
Amazing experience from start to finish!
From the moment we walked into the store and spoke to Aishya, my experience was amazing.
Aishya helped me choose the blinds that were right for my large kitchen window that faced onto the street.
She was so helpful.
Our next contact was the gentlemen (possibly Rob) who measured our window and who phoned to say he would arrive in 20 minutes, (he did) and introduced himself as soon as he arrived.
Next was installer Chris who phoned us ahead of his arrival and again introduced himself when he arrived,
I will only deal with Blinds To Go going forward.
Thank you so much for such a positive experience.
Paula D
Ajax
18 November 2025
Reply from Blinds To Go - WHITBY
Hi Paula, We're happy to hear that you had such a wonderful experience! It's great to know that our team was so helpful during the selection and installation process. Thank you for sharing your positive feedback.
STOP bothering me for a review!
Here's a second review. I reviewed your services and gave you FIVE (5) stars. I enjoyed seeing Stefan again, he does great work as installer. The sales experience was painless. This is the THIRD 'reminder - please review Blindstogo' and our service. If your systems are so archaic they can't see that I have already given you a great rating - maybe I should change that rating. Figure it out please!
26 November 2025
Reply from Blinds To Go - WHITBY
Hi John, We appreciate your time and feedback. We're sorry for the repeated review requests and any frustration caused. We'll investigate our system errors to prevent this from happening again. Thank you for the positive comments on the installation and sales experience.
All we could ask for
The blinds were not only installed on time but the installer was friendly, efficient and cleaned up before leaving . We've dealt with your company before and would not hesitate to refer you to others.
13 November 2025
Reply from Blinds To Go - WHITBY
Hi Ken, We're happy to hear that the installation was timely and efficient, and that our installer was friendly and thorough. Thank you for your continued trust and referral!
The blinds look beautiful very happy…
The blinds look beautiful very happy with the product. The installation was great he knew exactly what he was doing. Everything was right on time.
11 November 2025
Reply from Blinds To Go - WHITBY
Hi Maria, We're happy to hear that you find the blinds beautiful and that the installation was expertly done and punctual. Thank you for your feedback!
Reply from Blinds To Go - WHITBY
We appreciate you taking the time to share your positive experience!
Helpful and knowledgeable service…
Helpful and knowledgeable service received from both Ayesha (sales rep) and Omar )the installer. Thanks so very much!
19 November 2025
Reply from Blinds To Go - WHITBY
We're happy to hear that you found our service helpful and knowledgeable. Thank you so very much for your positive feedback!
Great staff helpful in answering…
Great staff helpful in answering customer’s concerns or questions. Each style varies with price; so the customer has a variety of style samples to choose from before making a final purchase decision.
17 November 2025
Reply from Blinds To Go - WHITBY
Hello Carla, We're glad you found our staff helpful and that you appreciated the variety of styles and prices available. Thank you for your positive feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.