The claiming process was well explained in each step. The customer service has been quick and efficient in supporting questions about the procedure. The service online is easy and clear.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The truthfulness of your services. Helping me learn more about the health allowances, I am supposed to have and you have fulfilled it faithfully. I am most grateful.
Company replied
Hi, I had just one minor incident and I can see that I paid 6 years almost for nothing. Actually looking forward to change it to another company. Reasons: - took a while till I've got an... See more
Company replied
I don’t have much contact with bliwa but if I do I’m always supported in a fast professional and kind manner
Company replied
Company details
- Insurance company
- Accident insurance company
- Health insurance agency
- Insurance agency
- Life Insurance Agency
- Personal Insurance Company
Written by the company
Bliwa skiljer sig från andra försäkringsbolag. Vi är specialister som försäkrar människor för livet, arbetslivet och allt däremellan. Det präglar vårt erbjudande, hur vi är som företag, vår arbetsplats och alla som jobbar på Bliwa. Bliwa är ett ömsesidigt specialistbolag som erbjuder personförsäkring. I samarbete med företag och organisationer försäkrar vi nära en miljon människor. Vi erbjuder försäkringar som ger ekonomisk trygghet vid olycksfall, sjukdom, dödsfall eller arbetslöshet, och snabb tillgång till sjukvård när det behövs.
Contact info
Fleminggatan 18, 103 02, Stockholm, Sweden
- 08 – 696 22 80
- kund@bliwa.se
- bliwa.se
4.2
Great
4K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
sick bonification delayed
I had a sick bonification and took almost one year to conclude the payment, I had my income reduced and need to find a second job to keep the family standard, now I have to pay a lot of taxes to skateverket due a huge delay in the bonus.
26 February 2026
Reply from Bliwa
Dear Marco,
Thank you for your feedback and we apologize that we were not able to provide you with the service you expected.
We cannot comment on individual cases here on Trustpilot, but in general we can say that it often takes time to receive the documents and journals we need to be able to make a correct assessment of the case.
If you are not satisfied with our assessment, you have the opportunity to contact our complaints manager at klagomalsansvarig@bliwa.se.
Best regards,
Suzanne, Bliwa
Scammy practices. Proceed with caution.
Edit: other reviews from years ago express the same negative experience I did, and it seems Bliwa does not seem eager to change their practices.
31 December 2025
Unprompted review
Reply from Bliwa
Dear Laura,
Thank you for your feedback and sorry to hear that we were unable to provide you with the service you should have received.
Bliwa is a non-profit mutual company and we place great importance on helping our customers to be properly insured. I can only apologize if it was perceived as us trying to force you to stay.
Do not hesitate to contact us at Customer Service at 08-696 22 80 if you have any further questions or concerns.
Best regards,
Suzanne, Bliwa
Not recommended
Hi,
I had just one minor incident and I can see that I paid 6 years almost for nothing.
Actually looking forward to change it to another company.
Reasons:
- took a while till I've got an answer.
- I've got just a part of the money that I spend.
Compensation for Scars and other visible damage is present only on the paper, but not in the report of the incident for compensation.
Conclusions:
- lack of communication
- Unfair report and payment.
- good and on time when it comes about sending the invoices.
5 December 2025
Reply from Bliwa
Dear Alex,
Thank you for your feedback and we sincerely apologize that we were unable to provide you with the service you should have received and that you are not satisfied with the decision.
If you are not satisfied with our assessment, you have the opportunity to contact our complaints manager at klagomalsansvarig@bliwa.se.
Kind regards
Suzanne, Bliwa
Very efficient and good customer…
Very efficient and good customer service. Thank you.
7 October 2025
Reply from Bliwa
Dear Cor,
How nice to hear that your contacts with us were smooth and easy. Thank you for taking the time to leave a review and please don't hesitate to contact us if you have any questions.
Have a nice day!
Kind regards
Suzanne, Bliwa
Auto-invoicing with no refunds
You subscribe for other service that partners with Bliwa, you're auto-invoiced by Bliwa for a small amount "as an offer" for their service. You pay it accidentally together with other bills. The contact form in your Bliwa profile doesn't send anything anywhere. You have to call them for being unsubscribed, "but we can't refund you the first invoice".
Golden classic of lawful scam.
9 October 2025
Unprompted review
Reply from Bliwa
Dear Ivan,
I am sorry for this misunderstanding, but we at Bliwa and Unionen send out information about the insurance when you become a new member of the union.
As a new member, you are automatically connected to the insurance free of charge and then choose for yourself whether you wish to keep it. We thank you for your review and take your feedback into account.
We wish you a nice day!
Best regards
Suzanne, Bliwa
fast and correct
26 July 2025
Reply from Bliwa
Dear Fredo,
How nice to hear that it was good and easy in your contacts with us. Thank you for taking the time to leave a review and do not hesitate to contact us if you have any questions.
Have a nice day!
Kind regards
Suzanne, Bliwa
They wont answer my emails
19 August 2025
Reply from Bliwa
Dear Matthew,
We are sorry that you did not receive the service you should have received and that it took a long time for your case to be processed. We have had high balances and longer response times than normal, but our agents are working as fast as they can.
Please contact us by phone at 08-696 22 80 to speak directly to an agent so that you can get information about the reason for the delay.
Have a nice day!
Best regards
Suzanne, Bliwa
The insurance claim was hassle free and…
The insurance claim was hassle free and I got the compensation within no time.
14 August 2025
Reply from Bliwa
Dear Saurav,
I'm glad you had a hassle free and quick handling of your insurance case.
Thank you for taking the time to leave a review and don't hesitate to contact us if you have any questions.
Have a nice day!
Best regards
Suzanne, Bliwa
Reply from Bliwa
Hello Raahul,
Thank you for your feedback. We are happy to hear that you are satisfied with our service.
Have a nice day,
Ella, Bliwa
Excellent process and good support
The claiming process was well explained in each step. The customer service has been quick and efficient in supporting questions about the procedure.
The service online is easy and clear.
27 May 2025
Reply from Bliwa
Dear Sir,
It's great to hear that your case was handled quickly. Thank you for taking the time to leave a review and please don't hesitate to contact us if you have any questions.
Have a nice day!
Best regards
Suzanne, Bliwa
Kind and fast service
28 March 2025
Reply from Bliwa
Dear Sirs,
It's great to hear that you had a chance to talk to my nice colleagues and that it went quickly. Thank you for taking the time to leave a review and don't hesitate to contact us if you have any questions.
Have a nice day!
Best regards
Suzanne, Bliwa
Reply from Bliwa
Dear nils,
How great to hear that you are satisfied with your insurance. Thank you for taking the time to leave a review and do not hesitate to contact us if you have any questions.
Have a nice day!
Kind regards
Suzanne, Bliwa
I don’t have much contact with bliwa…
I don’t have much contact with bliwa but if I do I’m always supported in a fast professional and kind manner
5 March 2025
Reply from Bliwa
Dear Marisa,
Thank you for your kind feedback! Great to hear that you're always supported in a fast professional and kind manner. Thank you for taking the time to leave a review and don't hesitate to contact us if you have any questions.
Have a nice day!
Best regards
Suzanne, Bliwa
Misleading Marketing – Kivra Invoice intend of an offer
I recently discovered that Bliwa has been using misleading marketing practices, and unfortunately, I fell for it. As a member of Unionen, I was under the impression that the invoices I received from Bliwa were mandatory as part of my membership. However, I have now learned that these invoices were merely an offer, not an obligation.
I find this practice highly deceptive, as it exploits the trust people place in their union memberships. It was only through a news article that I realized I had been unknowingly paying for something I never concisely agreed to.
3 March 2025
Unprompted review
Reply from Bliwa
Hi Maciej,
I am sorry for this misunderstanding, but we at Bliwa and Unionen send out information about the insurance when you become a new member of the union.
As a new member, you are automatically connected to the insurance free of charge and then choose for yourself whether you wish to keep it. We thank you for your review and take your feedback into account.
We wish you a nice day!
Best regards
Robin, Bliwa
My valid request was denied then later…
My valid request was denied then later reevaluated as they realised their mistake. It took several months to get my compensation.
13 December 2024
Reply from Bliwa
Dear Rainer,
I´m sorry to hear about your experience with us, it doesn't sound good at all. We always try to process the cases as quickly as possible, but sometimes we may need to take in more information in order to make a correct assessment of the case.
Please contact us again if you have any further questions.
Kind regards
Suzanne, Bliwa
Poor experience
I had acute lumbago. First thing they did was to suggest I visit a healthcare centre (VC). Then they asked questions about my health for 35 minutes. Then the phone call got interrupted and no one called back. Very frustrating since we can't call the person back, you just get back to the automated switchboard.
All in all just terrible experience.
22 July 2024
Unprompted review
Reply from Bliwa
Hey Sebastian!
I understand that you feel dissatisfied because you did not receive the help you expected. Thank you for leaving a review and we will take your feedback into consideration.
Wish you a good summer.
Best regards,
Priota, Bliwa
They spam you with "offer" invoices…
They spam you with "offer" invoices until you pay.
15 July 2023
Unprompted review
Reply from Bliwa
Hi Kole,
Our insurances are voluntary and you can get an offer from us if you have become a member of, for example, a trade union, or if you have started with a company that has insurance through us.
Feel free to contact our customer service on 08-696 22 80 to get help with canceling your insurances and we will help you.
Thank you for taking the time to leave a review!
Best regards
Robin, Bliwa
The truthfulness of your services
The truthfulness of your services. Helping me learn more about the health allowances, I am supposed to have and you have fulfilled it faithfully. I am most grateful.
13 June 2024
Reply from Bliwa
Hi Susan,
Thank you for the nice feedback, I'll pass it on to my colleagues Thank you for taking the time to leave a review and don't hesitate to get in touch if you have any questions.
Wishing you a wonderful day!
Sincerely
Suzanne, Bliwa
Reply from Bliwa
Hej Mats,
Vad roligt att höra att det har fungerat bra hittills, då hoppas jag att det fortsätter så! Tack för att du tog dig tid att lämna ett omdöme och tveka inte att höra av dig om du har några funderingar.
Önskar dig en jättefin dag!
Med vänliga hälsningar
Suzanne, Bliwa
accident insurance
The service was uncomplicated and the person on the phone very helpful regarding my questions and guiding me through to find the correct forms !
16 May 2024
Reply from Bliwa
Hi Hanna,
How nice to hear that everything worked well and that you received a pleasant reception! Thank you for taking the time to leave a review and don't hesitate to get in touch if you have any questions.
Wishing you a great day!
Sincerely
Suzanne, Bliwa
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.