I will be taking my business elsewhere
I’ve been a loyal Blo customer for many years in Vancouver, going regularly for blowouts twice a month. The Vancouver locations have always shown excellent customer service and have consistently respected the longstanding relationship we built. On the rare occasions when something unexpected forced me to cancel outside the allowable window, they were always understanding and never penalized me.
I recently moved to Toronto and have now had three appointments at Blo Yorkville — and unfortunately the experience has been very different. My appointment was for 6:15pm, scheduled around my daughter’s birthday dinner. I also had a long-awaited furniture delivery set for 3–4pm which ran significantly late. I called Blo’s Toronto main number to explain the situation and ask about my options, and was told I would be charged the full amount if I didn’t show. Wanting to avoid that, I chose to leave the delivery and rushed to my appointment.
I arrived at 6:10pm, five minutes early. There was only one stylist working, and she informed me she didn’t even know about my appointment. She was still working on another client and estimated a 10–15 minute wait — but based on what I saw, it would likely be longer. With the salon closing at 7pm and the stylist still needing to finish her current client, it was clear I wouldn’t receive proper service.
Despite the fact that I arrived on time and was physically present, Blo Yorkville still charged my credit card as a “no-show.” I did not miss the appointment — they simply had no stylist available for the booking they confirmed.
This was deeply disappointing, especially compared to the exceptional service I’ve always received from Blo in Vancouver. I hope management takes this feedback seriously and reviews both their scheduling practices and their approach to customer care. Loyal clients should not be penalized for the salon’s own staffing issues.