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Blockpass Reviews 120

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TrustScore 4.5 out of 5

4.5

Software company
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See what reviewers are saying

Rated 5 out of 5 stars

The project seems very promising. The core team is doing a great job for making the process going smooth. The customer service is brilliant and professional in their response and helpful. I'm si... See more

Rated 4 out of 5 stars

The layout and process is clear and easy to follow. One good thing is the process is stage by stage and we not need to repeat. it stores all previous info or collected info. So, no need to repeat a... See more

Rated 5 out of 5 stars

the team helped me in solving the kyc case on the Arc8 by gamee some people don't approve the KYC because it's the prove address, and the prove address must be the same as the national id address. i... See more

Rated 5 out of 5 stars

Support listened to my issue with kyc and rectified immediately. I was impressed. Best support service I've had. A follow up email was also send to check if I was satisfied or had any questions. Great... See more

Company details

  1. Software company

Written by the company

Get the fastest, cheapest, fully stacked KYC & AML screening in the Crypto sector.

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4.5

Excellent

TrustScore 4.5 out of 5

120 reviews

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Rated 5 out of 5 stars

Great Support

I have to thank you so much that Blockpass was there for me and helped me with my KYC, it was a bit complicated because of my dual citizenship but Blockpass didn't let me down, the support was incredibly helpful. You fought for me for 2 months and we were successful, many thanks to the Blockpass team, you were great, all the best for you friends,Everything I wrote is true, it was an exciting 2 months for me haha, I would have lost a lot, thank you again friend for being there for me!!💚🥇🦸‍♂️

27 April 2024
Unprompted review
Rated 1 out of 5 stars

Worst crypto service I've ever seen

The service doesn't connect with Metamask wallet, I tried for 30 minutes and nothing happens.
"Then I tried manually, but shows Paste the message that you have signed with your private key below"
It's nosense you don't know what to do if you have to paste the private key or the message before, it should connect with Metamask automatically, really bad service.

18 April 2024
Unprompted review
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Reply from Blockpass

Dear Giovanni,

We appreciate your valuable feedback and sincerely apologize for any inconvenience you encountered while utilizing Blockpass. Rest assured, we are fully dedicated to resolving any challenges you may face during your KYC Verification process.

We recommend reviewing the following article, which offers guidance that may address your concern: https://help.blockpass.org/hc/en-us/articles/11449848931353-How-to-sign-a-message-with-your-wallet

If the issue persists, please don't hesitate to contact us directly by submitting a support request here https://help.blockpass.org/hc/en-us/requests/new. To expedite assistance, kindly include "Trustpilot Review: Giovanni" in the subject line, allowing us to promptly identify your query. Additionally, attaching screenshots of any encountered errors would greatly assist our investigation process.

We look forward to hearing from you.

Warm regards,
Blockpass Team

Rated 1 out of 5 stars

SCAM !!! KYC verification always fails. No support

PEOPLE, DO NOT SEND YOUR DOCUMENTS TO BLOCKPASS!!! THEY ARE SCAMMERS!!!

Unfortunately, I used blockpass.org for chaingpt.org KYC verification. I have tried at least 30 times, but each time ID verification/recognition fails, NO MATTER which document I use to take the live picture: passport, ID, driver's license. I always get the error: "Failed. We are unable to read your national ID" (or passport or any other legal document).

After two days of desperately trying to pass the KYC with their Android app and web-app, I tried to reach their support team via online chat on their website... and surprise - NO ONE ANSWERED!

They have generic chatbots in which you cannot connect to a real person. I sent them a few emails, but only received useless automatic replies telling me to "contact the support team."

After all the above, I'm sure that blockpass.org are SCAMMERS who are collecting people's ID pictures and user information for MALICIOUS USE.

2 April 2024
Unprompted review
Blockpass logo

Reply from Blockpass

Dear Richi Green,

Thank you for your feedback and we are sorry to hear about your experience with the KYC Verification process.

We've recently experienced a higher volume of inquiries, which led to some delays in our response times. Please accept our apologies for any inconvenience this may have caused. Rest assured, our team is working diligently to address all inquiries as quickly as possible.

We checked and we were unable to find a support ticket under the name Richi Green. If your issue is still not resolved, kindly reach out to us again at support@blockpass.org and we'll do our best to assist you promptly.

Furthermore, it's important to note that Blockpass is a UK company subject to GDPR, is both ISO27001 and Cyber Essentials Plus certified, and therefore, applies the highest data security standards. You can refer to our Privacy Policy https://www.blockpass.org/privacy for more details.

Warm regards,

Blockpass Team

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