Coles Reviews 

AVOID!!! flush your money down the toilet you will get 100% more satisfaction then dealing with Coles Insurance. Hands down the worst insurance company I have ever had to deal with, if you ever have dealings with this insurance company I pity you, but please write down the time and the person you talk to, they guarantee your issue is dealt with but deny it to the full extent when challenged, spending thousands more then the claim to prove you wrong. a simple time and name would have sat them on their ass. they use stand over and bullying tactics, I can safely say that they have AFCA in their pockets also. AVOID this company at all costs. Off shore call centres exacerbate the issue.

I am sick of Coles ridiculous prices & poor quality food. Mouldy pizza base, cheese that’s a week out of date & a fresh cake with a dead fly on it! So disgusting! If you value your health don’t shop at Coles supermarkets. They are all about the dollar!! They think it’s ok to sell food out of date & then make all excuses when complain. The customer service is pathetic & of no help. Stay away from Coles

when i went there the person was very nice to me. and they gave me all my items in a safe way making sure i didn't get injured while collecting my items

This moron accused me for stealing toothpaste back in February and his at it AGAIN AND HE SAYS I DONT HAVE AN OPEN REVIEW ON HIM

As a customer since this branch opened, I'd have to say that the place seems to be getting worse.
I try to shop on Friday mornings to avoid the hold ups and delays on the weekend. But it's proving to be a badly flawed strategy.
Today, I spent an hour getting my weekly shopping. It shouldn't have taken so long, especially as I know the location of most items. 
However, I'm finding I'm having to forage frequently behind empty boxes cluttering the shelves.  Obviously, staff are not clearing them away when they should.
But the bigger time waster today was when I queued for the checkout. There was just one hard working employee at the counter. Ahead of me already were two other customers with full trolleys. The very efficient employee worked non-stop, scanning and packing their goods without a single pause. When finally it was my turn, another two customers were queuing behind me, also with laden trolleys. I commiserated with the unfortunate employee.
'How was it that on a Friday at 11.00 am she was the only check-out person on duty?' I asked? She gave me a rueful smile and just kept on scanning. OK, there was another woman hard at it on the quick- check-out near the entrance, but that was no help to me and the customers with full trolleys. 
Coles at Moonee Ponds, this is simply a disgrace! You need much better local management - and more employees. Keep up this lousy customer service and you will soon find that we are shopping elsewhere.
Owen Hugh

I would like to take the opportunity to thank a young man by the name of Vasili who works at the Chadstone shopping centre store. I believe he was working at the self checkout. My mother is an elderly customer who sometimes has difficulty navigating the self checkouts. Vasili took the time and helped her with her purchases in a friendly and efficient manner. She was so impressed with this team member that she called me to tell me about him. We as customers are quick to complain, but rarely voice great customer service. Thank you Vasili…. You made an elderly customers day.
Ps she has been shopping at this store since the mid 70s(Coles New World) and this is the first time she has ever made a comment about a staff member

I read today on news.com.au with dismay about massive increases of foreign products coming to coles. Whilst i am totally fine with overseas trade, I am concerned about the balance of shelf space for australian produced and grown products. There is so little australian product available in our supermarkets. Seems it will eventually disappear completely. What percentage of Coles is australian or non coles branded. What is this doing to our economy.

I bought my groceries online today. I selected home delivery and asked that my groceries be delivered to my front porch and not to my side gate. I live on a corner and sometimes couriers use my side gate for some reason. I was waiting for my groceries at the front and got a message saying they'd been delivered. I went looking and found them on the footpath at the back of the property outside my garage. Why? I was just lucky I found them before one of the neighbourhood dogs found the fresh meat I'd bought.

Coles is owned by Wesfarmers and Wesfarmers management is associated with Satanic Fascist organisation WEF. I would rather buy from Woolworths. Co is still having problems with product supply, their home delivery service commonly gets items wrong Good choice for those who don't mind risks on what they get & for those who support Fascists.

Disaster. They take you back and forwards to link flybuys to your account. Then after wasting your time of several hours they say that at that time they cant complete your order. Try again later.
Just time wasters.

Bad overpriced food.
We know how much the pay the farmers
Customer service is so so

Coles Roxburgh Park click and collect
21/6 Roxburgh Park pickup between 8.00am and 10.00am. I arrived at 8.00am rang through waited for shopping when he brought it out l noticed milk was missing so checked order and found following items missing as written above 5 items in total l said there must be a bag left inside he went back and came back out and said items not available l said l find that hard to believe and followed him back into the store he was walking in front of me passed milk on shelve l then proceeded to go and collect missing items shelves were full no shortage. I had just finished a 10 hour shift and used click and collect for convenience l would have been better to just shop myself when he realised items were missing he should have organised to get them off the shelf as that was the service l was using,disappointing especially when all items were on your shelve poor customer service

Just received my Coles online order today at kangaroo point Brisbane. I was shocked. Four packs of diced lamb expires today . Why would you send meat that expires today. I could get sick from that. Also old carrots and strawberries. The delivery driver was ruse and miserable and said the Packers don't care and pack anything. Woww. Direct from a Coles employee.

This is the second time that I have not received my fruit and vegetables. Delivery was 2 hours late. This happened to me previously order was extremely late and then I did not receive my fruit and vegetables. Both times it appeared that the drivers were new. How about giving your Drivers the proper training Coles instead of sending them out with little knowlege on how to distribute the orders and putting the customer out.

Put my click and collect order in for Coles Thornlands Qld pick up about 12pm , due to collect around 6pm, used my Coles credit card to pay got a substitute added at 5.50 pm, 3 min later received a email dating order was cancelled, rang and asked what happened, they said had a payment issue and to contact Coles Master card so I did and I the Master card team said that they can see the transaction was cancelled by Coles online for no reason as the funds was available to purchase 4 times over if needed.. No one is telling me what really happened, buck passing, so I presume this would probably happen again

Went to Coles Ingle Farm. Not 1 register. Completely self serve. Absolutely disgraceful. Never again. Stay away everybody. You'd think they would lower their prices. No staff to pay. What a greedy company. Shame on you Coles

Just got click and collect and it's so easy. I thought because ppl said you get bad quality fruits and veg that I wouln't bother BUT I have and it's great

Coles Westfield Helensvale.
Exit gate wouldn’t open at the exit of the self serve checkout after waiting over 5 seconds, The staff member was then very rude because I slightly touched it with my trolly after waiting so long.
Coles need to teach their employees a bit of customer service.
Won’t shop there again, I’ll do my grocery shop elsewhere in future.
0 Stars.

I like that Cole’s has everything available but the cost is just too expensive atm ..

It was a normal day, but when I drinked some of Saturday's milk from Coles Tea Tree Plaza, I found a piece of spoiled milk in the milk. I immediately put the piece in the bin.

I thought it was just a mistake and didn't care about it, until yesterday I found another piece of spoiled milk from a new milk we brought yesterday. I am so mad with Coles milk in the future, I would stick with the milk from Woolworths.