I ordered 3 100ml bottles of hair oil but received 3 30ml bottles. I usually look before ordering online that the company has a UK address and contact details but hadn't on this occasion. When I look... See more
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First time buying from this company. I'm always a little sceptical about places I haven't heard of before but my experience was with Blond Hair & Beauty was great! Bought Moroccan hair oil from which... See more
Company replied
Bought K18 hair serum online from here as after a google comparison it was by far the most competitive price. Product was well packaged and the shipping was quick. Genuine product, very happy I purcha... See more
Quick delivery information, shame RM aren’t as quick as you guys, but turned up today finally, safe and well packaged just before I started bleaching my hair! Love your shop! :-D
Company replied
Company details
Written by the company
Quality top of the range haircare products and equipment at quality competitive prices!
Contact info
Alexandra House, 204 Bath Street, G24HW, Glasgow, United Kingdom
- hello@blondhairandbeauty.co.uk
- blondhairandbeauty.co.uk
4.7
Excellent
156 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from BLOND Hair & Beauty
Thank you
BHB was cheaper than other suppliers…
BHB was cheaper than other suppliers and offered a further discount for future products.......
28 March 2023
Reply from BLOND Hair & Beauty
Thank you
Quick and effective
Smooth payment process, quick delivery, got my purchase in no time! The packaging was very sturdy as well!
24 March 2023
Reply from BLOND Hair & Beauty
Thank you
Avoid at all costs
I purchased shampoo and conditioner from this store. Once I received it my hair dresser informed me I had ordered the incorrect products. I emailed to requested a return ( products had not been used) I was advised to return the product and a full refund would be issued. I was not informed by anyone that they can supply a returns note so I paid £8 for next day delivery. On receipt of my products at their depot it was clear my product was damaged in transit as the shampoo had spilt out. I have since been accused I have used the shampoo and have only been refunded for the conditioner. My shampoo has been returned back to me but I find it disgusting that I have been accused I’ve used a product I have categorically not used due to ordering incorrect product.
I will not be buying from this shambles of a company again and certainly will not be recommending them. Don’t expect refunds when you return products you’ll just be accused you’ve used them.
29 March 2023
Unprompted review
Reply from BLOND Hair & Beauty
Hi Jessica,
We're sorry that you are unhappy with the service you received.
We would like to clarify that we did not accuse you of using the shampoo but as is stated in our returns policy "To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase."
We received the Shampoo back damaged, opened and leaked, as per the photos we provided to you, and as such we would be unable to refund you for that product. We have since paid for the product to be posted back to you.
With regards to the cost paid by yourself for posting the products back, you are correct that, as you wished to return your items within 14 days, we would and should have paid for the postage to return these items. In relation to this we apologise for the mix up in not advising as such at the time. We have emailed you separately and refunded the cost paid in postage for you to initially return the items as this was an error on our part and we apologise for this.
We would like to add that we have never had any customers receive their products in the condition in which we received your returns and neither have we received any returns in such condition. As previously stated the condition of the shampoo was not in line with our returns policy and we communicated this at the time of receipt along with photo evidence. We have since sent the shampoo back to you and we hope that you enjoy the product. We have also since refunded you for the conditioner that was returned in its original condition, unworn, unused and in its original packaging.
Kind Regards,
BHB
Very good reliable service
24 February 2023
Low satisfactory price from other…
Low satisfactory price from other competitors and prompt delivery
24 February 2023
It hasn’t arrived
7 February 2023
Reply from BLOND Hair & Beauty
Hi Tamsin, we're sorry to hear there have been issues with your order. The Royal Mail Tracking Service is showing that your order was delivered to your"safeplace" on the 2nd of February. The accompanying Royal Mail photo appears to show your parcel in a shed. If you still haven't received it please contact us directly at -hello@blondhairandbeauty.co.uk - and we will make further enquiries, on your behalf, to Royal Mail.
Many Thanks Amanda@BHB
The price was better than any other…
The price was better than any other site! It arrived in a good time! The product is awesome!!
13 January 2023
Reply from BLOND Hair & Beauty
Thank you!
Reply from BLOND Hair & Beauty
Thank you!
Reply from BLOND Hair & Beauty
Thank you!
Worst experience
Worst experience ever and still waiting on a response for a refund . My extensions within the first week were falling out had to get them tightened and also cut on two separate occasions in the salon due to how badly it was cut when they were initially fitted. After having them tightened I still then had lost over 30 plus extensions within a month they kept just falling out, I spent over £600 on these and I have had to go and pay a separate salon to take them out and pay to get new extensions in. I have emailed twice and still awaiting a response. Do not get your extensions done here. Complete waste of money.
25 October 2022
Unprompted review
Got a silver toner and it’s done…
Got a silver toner and it’s done nothing to my colour. I had it on for atleast 15 minutes as well. I wouldn’t get it again
16 December 2022
Reply from BLOND Hair & Beauty
Hi Kerry, we're sorry you didn't like the Toner. As we are an online shop and not the manufacturer, of the product, it may be more productive to contact them and express your displeasure. We have nothing to do with the making of the Silver Toner.. Many thanks BHB
I was comparing prices and…
I was comparing prices and blondhairandbeauty was the best price. Delivery was quick and postage reasonable. I will definitely buy again!
1 December 2022
First time I have dealt with this…
First time I have dealt with this company and would certainly do it again. Prices are very reasonable and delivery is good.
3 December 2022
Unprompted review
Great service quick response
30 November 2022
Easy to order and delivered quickly.
30 November 2022
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