Blondies Kitchen Reviews 

179
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

the make your own cookie dough pot becomes overwhelmingly sweet and tastes almost entirely of sugar after a couple of bites and every bite is just crunching like sugar in my mouth. It’s also advert... See more

Rated 5 out of 5 stars

Blondies never disappoints. Everything arrived right on time for Valentine’s Day and was fresh, indulgent and beautifully presented. The Cookie Dough Truffles are unreal!!! and the Strawberry Dates... See more

Company replied

Rated 5 out of 5 stars

Ordering a cookie to be delivered in a heatwave isn’t great but the Blondies Team contacted me to get if I could delay my order to coincide with slightly cooler temperatures. I agreed, and it was comp... See more

Company replied

Rated 5 out of 5 stars

I took part in a cake and sip event in April in total their was 9 of us booked in I went on my own and was warmly welcomed the whole experience was amazing couldn’t ask for a better night out and on t... See more

Company details

  1. Bakery
  2. Biscuit Shop
  3. Cake shop

Written by the company

THE UK'S FIRST & ONLY MILK AND COOKIE BAR. Freshly baked cookies, cookie dough, cookie cups cakes available for next day delivery online and at our flagship stores. All of our cookies are hand rolled, finished and baked fresh daily. Unlike other large chains, we are a small batch bakery using quality ingredients including pure butter, unrefined sugar, Cotswold flour and free range eggs. We individually roll each cookie dough ball and weigh every chocolate chip (amongst other toppings) into our cookies for perfect eating every time. Our flavours change seasonally and we love coming up with new cookie twists.


Contact info

3.9

Great

TrustScore 4 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(179)

26 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Waste of Money


I thought I would give these a try as they looked wonderful online. I was a little apprehensive, as cookies I’ve tried from them before tasted purely of sugar, so I ordered the bite-size selection of Christmas cookies. Unfortunately, they were a huge disappointment. The flavours were almost non-existent, apart from the gingerbread, which tasted strange. The cookies had no bite or texture at all and were completely lacking in substance, not at all how a cookie should be. A total waste of money and calories. I ended up buying Christmas cookies from Waitrose instead, which were far superior and exactly how a cookie should be.

25 December 2025
Unprompted review
Blondies Kitchen logo

Reply from Blondies Kitchen

Hiya, we're so disappointed to hear this and this absolutely isn't the feedback we strive for. Please email us at info@blondieskitchen.co.uk so we can look into this further for you. Thank you, Chelsie

Rated 5 out of 5 stars

beyond delicious mince pie cookies

beyond delicious mince pie cookies, delivered on time, ready to be enjoyed on xmas day, thank you

23 December 2025
Unprompted review
Blondies Kitchen logo

Reply from Blondies Kitchen

Thank you so much for the lovely feedback it means so much to us! Hope to bake for you again soon in 2026!

Rated 5 out of 5 stars

Cookies taste amazing

Cookies taste amazing, delivery quick.

Perfect

19 December 2025
Unprompted review
Blondies Kitchen logo

Reply from Blondies Kitchen

Thank you so much for the lovely feedback it means so much to us. We hope to bake for you soon in 2026! Chelsie

Rated 5 out of 5 stars

BLONDIES KITCHEN Cookie Dough Dates

I ordered BLONDIES KITCHEN’s cookie dough dates for my dinner party and honestly they made the night! They were out of this world and the talk of the guests… who have all gone on to order from BLONDIES. I will be back to explore the rest of the menu and I thoroughly recommend BLONDIES KITCHEN.

3 December 2025
Unprompted review
Blondies Kitchen logo

Reply from Blondies Kitchen

Thank you so much for the lovely feedback, this makes us so happy! We hope to bake for you again soon in 2026! Chelsie

Rated 5 out of 5 stars

Absolutely perfect

Absolutely perfect

18 November 2025
Unprompted review
Blondies Kitchen logo

Reply from Blondies Kitchen

Thank you so much for your lovely feedback it means the world to us! We can't wait to bake for you again soon, Chelsie

Rated 2 out of 5 stars

Disappointing

We ordered two boxes of cookies for our wedding and only one box was sent. They did offer to send the second box out but it would not have arrived in time. A very disappointing experience shopping with Blondies Kitchen. The box we did receive also had a few half cookies inside, not broken, two halves- just half cookies . We wouldn’t recommend this company.

24 October 2025
Unprompted review
Blondies Kitchen logo

Reply from Blondies Kitchen

Hi Chloe, I am so sorry to hear about your experience with us. I am going to contact you directly regarding this as i agree this is totally unacceptable and we want to rectify this the best way we can. Chelsie

Rated 5 out of 5 stars

My daughter LOVES the Kinder Cookies

My daughter LOVES the Kinder Cookies - got her one for starting Uni and it was delicious - Real Quality Product

19 September 2025
Unprompted review
Blondies Kitchen logo

Reply from Blondies Kitchen

Thank you for your lovely review it means the world to us! We use organic Cotswold flour, free range eggs, pure butter and unrefined sugar in the base of all our cookie doughs so it's great to see this hasn't gone unnoticed. Looking forward to baking for you again soon, Chelsie

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!

Order never received, and due to Blondies rules with DPD, my £40 cookie was “perished” after 24 hours of dispatch. Apparently it isn’t their problem and no refund will be given. I have been ordering from Blondies for a long time now, never again. My friends, family, and colleagues are also now boycotting them after their lack of customer service. SCAM OF A COMPANY!!! I want my money back!

14 September 2025
Unprompted review
Blondies Kitchen logo

Reply from Blondies Kitchen

Hi Nicola,
We're so sorry about your experience with us. Please email info@blondieskitchen.co.uk so we can look into this and rectify it if possible.
Thank you, Chelsie

Rated 5 out of 5 stars

Great experience all round

Great price, easy ordering, good communication about delivery. The cookies were a gift. The recipient loved them and was impressed by the variety of flavours.

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Great choice

Great choice, excellent quality and prompt delivery.
I bought a 'Blondies Cookie' for my grandson for his 14th birthday. He loved it, so did his friends. One downside. Nothing left for Grandma. I will just have to buy myself one and hide in a cupboard with it.

1 August 2025
Unprompted review
Blondies Kitchen logo

Reply from Blondies Kitchen

Thank you so much for your kind words, it means so much to us that all our lovely customers enjoy our cookies! We can't wait to bake for you again soon, Chelsie

Rated 5 out of 5 stars

Great anniversary treat!

Cookie arrived right on time with Sat morning delivery. It looked gorgeous and my parents said it tasted great too! Cute anniversary treat!

19 July 2025
Unprompted review
Rated 5 out of 5 stars

The first cookie arrived smashed and in…

The first cookie arrived smashed and in pieces, one email later and the company baked and sent a replacement on my chosen delivery date. Excellent customer service and such a delicious cookie!

17 July 2025
Unprompted review
Blondies Kitchen logo

Reply from Blondies Kitchen

Thank you so much for your lovely feedback. It's so disappointing for us if any cookies arrive damaged due to transit issues or the extreme heat but we're grateful you gave us the opportunity to replace this for you. Hope we can bake for you again soon. Chelsie

Rated 5 out of 5 stars

The best of the best

The best of the best. Almost too delicious! Thank you for sending the perfect Father’s Day gift.

15 June 2025
Unprompted review
Blondies Kitchen logo

Reply from Blondies Kitchen

Thank you so much for your kind words, we're delighted you enjoyed your cookie! We hope to bake for you again soon, Chelsie

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Went the extra mile to get me my delivery before farthers day after I incorrectly ordered for the wrong date. I am absolutely over the moon with how they look ans they taste even better. Thank you so much. Can not wait to order again.

13 June 2025
Unprompted review
Blondies Kitchen logo

Reply from Blondies Kitchen

Hi Jamie-Lee,
Thank you so much for your kind feedback, it really means the world to us! We always strive to go the extra mile for all our customers, especially over special dates in the year. Have a lovely weekend celebrating Father's Day we look forward to baking for you again soon, Chelsie

Rated 5 out of 5 stars

having seen the ladies on " James…

having seen the ladies on " James Martin" i am a sucker for good bakery produce, having worked in Bakery goods all my life, and even developed Cookie mixes and industrial cookies in the Mid East, they did not disappoint, baked the cookie pucks from the frozen roll of dough, followed the instructions, baked soft and chewy in the middle crispy on the outer edge, used them for a fun " decorate your own cookie" at a family party with cream, chocolate and fruits, awesome and recommended, so many Bakery cookies dissapoint me, as they are too dry and brittle. Th ey should be soft and chewy, big chunks of chocolate in them also wish you all the best

18 May 2025
Unprompted review
Blondies Kitchen logo

Reply from Blondies Kitchen

Hi Kevin, thank you so much for your lovely feedback it means the world to us! Great to hear you spotted us on James Martin! We are so pleased you enjoyed our ready to bake cookie dough rolls. Hope to make cookie dough or bake for you again soon. Chelsie

Rated 5 out of 5 stars

Fantastic 21st birthday giant cookie…

Fantastic 21st birthday giant cookie and 2 boxes of mini cookies. Wrapped and packaged perfectly and they taste amazing. A brilliant hit with everyone. The birthday cookie was a fantastic change from a cake

17 May 2025
Unprompted review
Blondies Kitchen logo

Reply from Blondies Kitchen

Hi Caroline, thank you so much for your lovely feedback! We're delighted the cookies were a hit for you and your guests. We can't wait to bake for you again soon, Chelsie.

Rated 5 out of 5 stars

Cookies were delicious just a perfect…

Cookies were delicious just a perfect treat size.Delivered on time & plenty of emails informing me when delivery will take place.

12 May 2025
Unprompted review
Blondies Kitchen logo

Reply from Blondies Kitchen

Hi Gill,
Thank you so much for the feedback, it means so much to us! We are thrilled to hear you enjoyed your cookies and delivery was seamless.
We can't wait to bake for you again soon, Chelsie

Rated 5 out of 5 stars

Deliciously well received

Delicious giant birthday cookie went down v well with my 14 year old daughter. So well, I’m going to have to buy one for each family member when it’s their birthday too. Yummy

8 May 2025
Unprompted review
Blondies Kitchen logo

Reply from Blondies Kitchen

Thank you so much for your lovely feedback Robyn, it really means the world to us! We can't wait to bake for your family again soon, Chelsie

Rated 5 out of 5 stars

Tasty cookie

I bought the personalised large cookie for my elderly mother’s birthday. She was absolutely thrilled and thoroughly enjoyed it.

9 May 2025
Unprompted review
Blondies Kitchen logo

Reply from Blondies Kitchen

Hi Andrea, thank you so much for taking the time to leave us a review, it means the world to us.
We look forward to baking for you again soon, Chelsie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look