Bloombox Club Reviews 

1,290
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Ordered an Areca Palm on 4 June (order UK-188672, £65.64). It never arrived. The tracking they sent showed the parcel had never even reached the courier. After a month of chasing, on 2nd July... See more

Rated 1 out of 5 stars

I was gifted a 6 month subscription. The first plant arrived well, albeit with a very small decorative pot. But since then, I've had nothing but problems. Missing pot one month, smashed pot the next m... See more

Rated 4 out of 5 stars

Product overall good. Slight damage to the lid. Plant missing on arrival, suspect lost in transit as box not correctly put together. After 2-3 weeks messing around I eventually received 4 replacement... See more

Rated 1 out of 5 stars

My son ordered me a terrainum cost £ 60.00 came late, (Christmas gift) The plants were nearly dead,came in a separate plastic container inside the box, were bone dry n god knows how long they were... See more

Company details

  1. Boutique

Written by the company

Breathe, De-stress and Grow - make your home beautiful, fresh and tranquil with specially curated plant subscriptions delivered monthly or quarterly, or choose from a variety of statement plants available from the shop.


Contact info

1.8

Poor

TrustScore 2 out of 5

1k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically takes over 1 month to reply

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1.8

All reviews

(1,290)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delicious Food that is Priced Right

I found nutritious foods at great prices. The shipping process was quick and thorough. I got an email notification within an hour and received a confirmation tracking number minutes later. I couldn’t be happier with my experience with Bloombox Club and will shop again in the coming weeks! Thank you so much for taking care of me and my family!

1 March 2022
Unprompted review
Rated 5 out of 5 stars

Something MAGICAL about BLOOMBOX

I have bought plants and flowers online as well from local stores but something is magical about BloomBox's supply. The plants always come looking super healthy and have made such amazing gifts for all my friends. KEEP UP THE AMAZING WORK and love the new products you always bring into stock! SUPERB

28 February 2022
Unprompted review
Rated 5 out of 5 stars

I ordered the cheese plant

I ordered the cheese plant. It arrived after a 2 days - I am not great at looking after plants, but me and my cheese plant have become really good friends and it is THRIVING.

No complaints to be made about the service from Bloombox Club - I would definitely reccommend

28 February 2022
Unprompted review
Rated 5 out of 5 stars

A friend sent me a gift from Bloombox…

A friend sent me a gift from Bloombox Club... I didn't have a single plant at my place... I got a beautiful rubber tree which lead to buying 3 more pieces to accent it... these plants are my pets :) which says a lot for a guy who prefers being "pet-free"

25 February 2022
Unprompted review
Rated 5 out of 5 stars

Very happy new plant parent /)

I love my snake plant variety! So easy to care off. Im a beginner to plants so I love that they have a section catered to us new plant parents. The blog is also super helpful for plant tips

25 February 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend the plant subscriptions

I was new to plants when I first ordered from Bloombox Club. The subscription box has helped me learn about all different plants, and each box comes with clear care tips to help keep my plant healthy and happy! Love getting my plants each month.

25 February 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Plants

Wow! I am super impressed with the quality and price point of their selection. I ordered 4 plants and they all arrived in excellent condition. The plants are healthy as well! ( I checked the roots) I will be ordering again soon.
I ordered the following; staghorn Fern, Hoya Rope, Peperoia Ginny, and a Maranta Lemon Lime. I think I will have success with these plants as there is a lot of information on how to care for them!

25 February 2022
Unprompted review
Rated 1 out of 5 stars

Go to a garden centre instead

My partner sent me a string of hearts plant from here for valentines day, but I really wish she hadn't. For about £30 delivered, I got a very small plant in a kokodama, with the whole thing measuring about 12cm high. It came in an 80cm long box - initially I thought I'd been sent an empty box, but eventually found that there was a small paper bag at the bottom. Needless to say, the ridiculously large box had been transported on its side, so that my first gift upon retrieving the paper bag from the bottom of the box was a pile of soil on my foot and the floor. After collecting as much of the soil back into the pot as possible, I thought that the poor little plant could do with a drink as the soil was totally dehydrated. As there were no watering instructions (there was a large booklet in the box containing care instructions for dozens of other plants, but not this one, or specifically for plants in kododamas), I hung the kokodama over a sink, and poured in some rain water. Big mistake! It turns out that there's no means for water to drain out. So I worked to pull the inside coco-fibre pot out from inside the kokodama, which was really quite difficult, and resulted in the hanging string coming away from the pot. After untangling the string and getting the kokodama back into it, and hanging up the kokodama to dry, I cleaned up the soil that was by now spread all around the kitchen sink. After wasting about an hour - time that could have been much more enjoyably spent going to the local garden centre to buy a similar plant for a fraction of the price - I now have a very small plant in a kokodama with a very frayed hanging string. As it's so hard to get the little cocofibre pot out of the kokodama to water the plant, I'll most likely repot the plant into a more suitable pot, where the roots of the plant will be in soil rather than exposed, so I may as well have started with a rooted cutting off Amazon for £2 instead.

In conclusion, do your partner/friend/family/self a favour, and go to a garden centre instead!

22 February 2022
Unprompted review
Bloombox Club logo

Reply from Bloombox Club

Hi Richard,
I am very sorry to hear about your experience. I have requested for more information through Trustpilot so that I can look further into this and try to make things right for you.
I look forward to hearing back from you soon.
Best, Bloombox Club Team

Rated 1 out of 5 stars

Order Regarding Terrarium diminishing quality

I recently ordered two terrarium for Christmas. The first terrarium I received was okay but for the other the plants were near dead and were in terrible condition . I was informed that this usually happens depending on when you order. The customer service were able to get a replacement for me. Upon setting up both terrarium they were good for the first month. But literally they began to die. I was confused as I had followed all instructions but basically the plants had shrivelled up not long after. Some completely disappearing. I would not recommend as the plants may end up losing their life just a month later even when following instruction that came with it.

UPDATE: Interestingly they reached out to me to get my details which I provided. But never even bothered to send an email. So I think they wanted to appear as helpful but just to keep up with appearances. Would not recommend ordering from here.

21 February 2022
Unprompted review
Bloombox Club logo

Reply from Bloombox Club

Hi Kehinde,
I am very sorry to hear about your experience. I have requested for more information through Trustpilot so that I can look further into this and try to make things right for you.
I look forward to hearing back from you soon.
Best, Bloombox Club Team

Rated 5 out of 5 stars

My 2 plants

I have ordered and received promptly 2 excellent, healthy plants.prompt delivery and very well packaged. I would recommend buying from Bloombox

17 February 2022
Unprompted review
Bloombox Club logo

Reply from Bloombox Club

Hi,

Thank you so much for the kind review! We are glad to hear that you love your new plants!

Best, Bloombox Club Team

Rated 5 out of 5 stars

Well established and very good condition

I ordered two ferns which arrived promptly. They were well packaged and in an excellent condition. Well established and just as advertised. Very happy with purchase.

6 February 2022
Unprompted review
Bloombox Club logo

Reply from Bloombox Club

Hi Moira,

Thank you so much for the kind review! It's great to hear that you love your new Ferns and that your order arrived promptly.

Best, Blooombox Club Team

Rated 5 out of 5 stars

Excellent company

Excellent company from ordering to after sales.
I will definitely using them again whenever I need more plants.

3 February 2022
Unprompted review
Bloombox Club logo

Reply from Bloombox Club

Hi Hon,

Thank you so much for the kind review! We are very happy to hear that you had a great experience with our service.

Best, Bloombox Club Team

Rated 1 out of 5 stars

Firstly I had an issue with a special…

Firstly I had an issue with a special offer not being honoured then my order took an age to arrive and I wasn’t told it would come in two seperate deliveries. Finally the second part arrived today, an expensive fiddle leaf fig. The pot was smashed and the plant diseased with what looks like an insect infestation. I have been trying to call the customer service line all afternoon and after fifteen minutes get cut off and told to email. So disappointed. No response to emails either.

Edit after another day of chasing finally agreed a refund. Wouldn’t recommend

31 January 2022
Bloombox Club logo

Reply from Bloombox Club

Hi Hanna,
We're sorry about your experience but upon looking into your reivew it does appear that we processed a refund for you on this order. We would greatly apprecite if you would update your review to reflect your final experience. Thanks so much and again we're sorry about your experience!
Best, Bloombox Club Team

Rated 5 out of 5 stars

Excellent service

Excellent service, beautiful plants. Highly recommend Bloombox.

28 January 2022
Unprompted review
Bloombox Club logo

Reply from Bloombox Club

Hi Steve, Thank you for leaving us a review. We are very happy to hear that your plants arrived safely and that you are happy with them :)
Best, Bloombox Club Team

Rated 5 out of 5 stars

Amazing!!!

!!!!!!!!!!!!!

26 January 2022
Unprompted review
Bloombox Club logo

Reply from Bloombox Club

Hi Matt, Thank you for taking the time to leave us a review. We are very happy to hear this! :)

Best,
Team Bloombox Club

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