bloomex.co.nz Reviews 

Received flowers for mothers day, don't think they'll last that long as they're half dead already. Wilted and brown. Not the first time I've been disappointed by a delivery from them.

Yup terrible. I hope people check reviews before they buy. I was told they couldn't do same day even though when ordering online it said they could. Tried to cancel my order as another florist said no problem and did deliver same day. Next day still no flowers from them or reply to my emails.

WARNING Do not order from them. Flowers were over a day late. And not worth the money, could of got better from the supermarket or even petrol station

Hi

Ordered flowers from you and it said same day delivery, didnt get delivered till 4pm, called multiple times and the team couldnt even tell me estimate what time it might get delivered, said its up to the courier company. On top of that, said to write a message on website which will be included with the flowers, i wrote a message the message was not even on a card, instead it was written on the back of the 15% discount page. Really disappointing service for the price.

Feel the same as every other person wished I'd read the reviews...Total disappoi nugent and now will need to get a new card 🙄

Would give 0 stars if I could. Never arrived, hard to deal with, had to contact multiple times for a response. Avoid at all costs!

If I could give 0 stars I would. Ordered a bouquet and vase combo for mums birthday. On arrival vase was smashed inside packaging. Thinking it would be an instant easy reperation by a reputable company but no how wrong I was. Customer care sent me a $20 gift voucher to go towards buying more flowers. Why on earth would I want that? Simply send a new vase to the address supplied or reimburse the vase or total amount. Not rocket science. Terrible customer service is an understatement. Recommend trying a different florist people.

HEARTBREAKING DO NOT ORDER FROM BLOOMEX OR ANY ASSOCIATED BRAND FRONTS
If you are considering ordering flowers for anything important, especially a funeral or time sensitive occasion, stop and read this first. Bloomex failed at every stage of my order and the only reason I received a refund was extreme escalation through my bank, Consumer Affairs Victoria, and a report lodged with the ACCC. There was no meaningful communication at any point.
I ordered a $130 sympathy bouquet of white and pale roses for delivery before a funeral. What was delivered was nothing like what I ordered. The flowers did not match the description at all. Because they failed to deliver on the correct day, an unapproved “gourmet” upgrade was added and the substitute was a packet of plain Arrowroot biscuits. These were purported to be a gourmet upgrade. It was completely inappropriate, not requested, and deeply upsetting given the circumstances.
From the beginning, the experience was misleading. The website appeared to be a local florist, but the service is a centralised fulfilment system rather than an actual local florist. Delivery dates changed repeatedly, tracking information contradicted itself, and communication was inconsistent or automated.
Customer service was effectively unusable
Chat drops off if it cannot resolve an issue
Phone support is practically unreachable with excessive hold times
Emails are ignored or answered with scripted responses
After the failure, I was offered a $40 store credit. This was not acceptable in any way. On a $130 order that was not delivered as described, store credit is not compensation, and I would not use it even if it covered the full amount. I would still have to pay delivery again, which made it meaningless. I would never use this company again, even with store credit or “goodwill” offers.
To actually resolve the issue I had to escalate through multiple channels:
corporate(at)bloomex.com.au;
sydney(at)bloomex.com.au;
florist-ops(at)bloomex.com.au;
care(at)customerservice.bloomex.com.au;
corporate(at)bloomex.ca;
publicrelations(at)bloomex.ca;
melbourne(at)bloomex.com.au
I also contacted Bloomex Australia directly via LinkedIn.
No one ever communicated with me. I simply received a refund notification without explanation. I still do not know which contact triggered it.
Bloomex has previously been the subject of regulatory action by the Australian Competition and Consumer Commission for misleading and deceptive conduct relating to online pricing and advertising practices in its flower sales operations, including issues around delivery fees and promotional claims. From mine and other people’s recent experiences nothing seems to have changed.
The refund only came after escalating through Consumer Affairs Victoria, my bank dispute process, and a report lodged with the ACCC.
Their substitution and delivery policies are effectively designed in a way that does not hold up to Australian Consumer Law protections and in practice function to disadvantage customers rather than protect them.
Given these repeated issues and ongoing consumer complaints, it is difficult to understand how these practices continue. It is surprising the ACCC is not able to take stronger action to prevent this pattern of harm from continuing to affect customers repeatedly.
Key issues:
Incorrect flowers delivered, nothing like what was ordered.
Unapproved substitution of “gourmet” upgrade with biscuits.
Misleading product description.
Unreliable delivery timing.
Customer service inaccessible or non responsive.
Refund only achieved through extreme escalation.
Store credit offered instead of proper refund, but not acceptable and not used.
This was not a minor service failure. It was a funeral order that failed at every critical point, then required regulator level escalation just to resolve.
Even after refund, there was no accountability or communication.
I would not use Bloomex under any circumstances, even with store credit, and I strongly advise others to avoid them for any important occasion.

If I could select zero stars I would. I’ve sadly used these clowns to buy flowers for a friend, the we’re about a quarter of the size and pretty much dead. Then my elderly mother from overseas spent a small fortune sending flowers to my wife for her birthday and they are crap. Truely terrible! Avoid this company! They are not local.

Don’t use this company nor their other company. Both are rubbish.

They will not deliver on time and the flower they send it’s almost dead. Photos attached.

Made 2 orders one from Bloomex and one from NZ BLOOMS.

Order that was meant to be delivered on 29/04/26 to a business address didn’t get delivered until 10pm at night. Driver let it outside the office $120 bouquet.

Order that was supposed to be delivered on 30/04/26 came the driver didn’t even ring the door bell left it outside and this was $160+ and it looks dead.

Honestly DO NOT USE THEM.

Their customer service is offshore so you won’t get any help calling them. Use a proper local company instead.

Flowers delivered day late, with a blank card and only a few roses. Definitely not worth $70.00. Hard to understand bad English on the ph. Rang 4 times to complain overall, no follow-up from them. Bad, poor and appalling service overall

Would never use this business again. Flowers were delivered and left by the front gate on a busy road, as we were tracking them on an app and they constantly showed out for delivery we assumed they had not arrived, it wasnt until the next morning they were found, they looked hardly anything like the advertisement, very dull, probably from being out in the cold all night! customer service is lacking, told I cannot be put through to a manager, their email addresses bounces back, would never ever use again.

Absolute SCAM of a company. They will take your money with zero intention of fulfilling your flower order. It’s unbelievable to me that they’re still allowed to operate in NZ. Lies from the rubbish contact centre when you call them to ask where your order is saying it s with their ‘Investigation Team’. There is no such department. 8 days after ordering flowers from Bloomex NZ & I’m still waiting. I’ll be doing a chargeback on my credit card but save yourself first and DON’T USE THIS COMPANY.

Order placed 10 days in advance. The day before the delivery I’m told they can’t deliver that day and it will be a day late. Finally delivered 4 days later. Flowers are different to what was ordered. Offered a $20 store credit which is useless because I won’t be ordering from them in the future. Unreliable with poor customer service

I just got scammed - Do not use

They answer in a different country and have a fake chatbot

Late delivery of nearly $300 of white long-stem roses, this with taxes added. Most snapped-off, dead, bruised brown buds, mountains of petals and stalks. They offered to provide a voucher to cover taxes. DO NOT USE THEM! THEY ARE TOTAL CRAP. People that use their services work hard and love and value those they order for. They do not share the same ethics or value their clients. Photos supplied.

Order placed. Was never received. They will not answer emails or phone calls.

This business is also operating under the name 'Mels Flowers' there is a legitimate florist called 'Mels Flower Truck' so the two can easily be confused. There doesn't appear to be anywhere to leave a google review or trust pilot review for the Bloomex 'Mels Flowers' so leaving one here in case that saves someone the disapointment I've just had with this company :(

Absolutely scam!
Paid $120 for a deluxe bunch of birthday flowers for my Mum and I got delivered about $40 worth of roses.
They accept your order and change it out with shit flowers or complete opposite flowers to what you ordered once payment is recieved.
Not to mention Late on delivery.

AVOID!!

Do not use this florist. My $155 flowers did not get delivered to my daughter. Instead of following up with their delivery agent nz post they told me to do it. NZ Post couldn’t get a responses from their driver so they are culpable too. But Bloomex did nothing to investigate or compensate me. Useless.