Bluecity  

Terrible company with zero interest in customer satisfaction. Customer service department is based on Paris, France, and they are extremely rude and utterly unhelpful, preferring to argue with their customers instead of assist them in resolving their issues with Blue City. Choose a different car club, this one is not fit for purpose.

We have not hired from this company,but their customer service team leaves s lot to be desired. We have CCTV footage of one of their cars crashing into our car and then driving off.We have sent them the footage and they claim,3 weeks later that they are still investigating!

Horrible signup experience. Ended up cancelling before it got too far.

Awful Awful Awful.

Was not clear what you are charged for or will be.

Not good at all. There are better services out there...

BEWARE! MISLEADING PROMO / HIDDEN CHARGE
BEWARE

1. I have recently registered with Blue-city cars. The registration took much longer then supposed to be due to customer service promising call back but never actually called. On my complaint that the card was sent to the wrong address, for which I was told just to wait. Weeks later I finally managed to speak with someone to resend it to me.
2. While I was waiting for my card I was sent an email stating that previous price no longer applies, everything is gone up after I was convinced that the blue-city works for me.
3. It was clearly advertised that you provide 2hours for free when you sign up for membership. However, I was charged for my first 2 hours which I was honestly using for the sake of test driving. When I tried to communicate it to Blue-City it was confirmed that the technical mistake occurred and my promo was not added to my account. I was reassured that the issue will be resolved by the higher department. Not surprisingly, I received email denying any misleading promotion and denying refund or 2 free hours of driving.

The company does not deal in good faith, this is fact. There are many similar situations, they can be easily found on google and trustpilot. The customer service is simply denying any wrong on their part.

best car sharing company, suitable for whoever doesn't want to own a car but needs to drive sometimes. All electric cars, fun to drive and good for the environment. Prices are ok and lots of dedicated parking

Good when it works but have had the PIN number on touchscreen pad fail to work so couldn’t use allocated car . Also nobody moving /reallocating cars according to demand/capacity .
Not always very clean
Need more near hospitals / popular locations

Don't even considering using them. Everything is a mess in this company. No one knows what.
1. It took them 3 weeks and 4 phone calls to get the pass badge issued.
2. Most terrible experience on the day and charged 80 pounds for using it.
3. Complained and after 3 weeks still no response.
Messed up company and no service other than charging you.

***** BEWARE OF THEM, THEY ARE RUNNING A SCAM HERE ********

Worst Customer Service, It all started with them offering me a free trial service then I don't even know how that turned into paid membership and they started sending me bills in their portal's mailbox. They treat your no-response as your confirmation YES and one fine day, you will receive an email from their Collection Department (who also run a not-secured website) trying to extortion you with money they think you owe them.

Customer service gives different answers every time you call them, I have asked for their ombudsmen regulation service details 3 times they never gave till now. I am now fighting tooth & nail because my reputation is at stake.