Blue Motor Finance Reviews 

Excellent service standards from Ryan, who, over the past few months has been extremely understanding regarding my issues, and has dealt with them in a very polite and professional manner.
Thank you Ryan.

It’s amazing how you can respond to reviews but don’t have the decency to return calls or deal with complaints.

A car my partner purchased six weeks ago has totally broken down and had to be recovered.

Ever since Monday they promise to return his calls and never do.
When he calls and waits over an hour to get through no update !!

They are quick to take your monthly payment but not quick to help.

Partner is now having to get taxis to work and left myself and my baby without method of transport.

He’s asked to speak to a manager, guess what not one available and they will call him back.

We know this won’t happen !!

You really need to sort your customer service out
And get more staff to man your phone lines, how you expect someone to wait 90 minutes to get through to you is disgraceful

Ongoing Issue;
Still having continuous issues with trying to get my issue resolved. It will have been 10weeks this week & still no where further ahead. Having a case handler is useless, they fail to update you on any news, forever chasing and on hold & when you request a call back they don’t bother.
A deadline date was set in place for my car about 2 weeks ago, and the garage/ dealership failed to meet this deadline & when I called to find out what was going on they advised that they no longer saw this as an unreasonable time frame because of the work required & they would keep an eye. The financial ombudsman have advised they can’t get involved until my complaint has been open 8 weeks which is vastly approaching. Watch this space.

Excellent service professional from start to finish, would recommend to everyone

Unfortunately zero stars are not an option. I bought a car in July last year with Blue Motor Finance being the dealers company of choice. Customer service and especially complaints teams are simply non contactable. The car has had numerous faults and after having paid out of my own pocket for an independent inspection by a company of their choice, I have written confirmation that proves in black and white the faults were present at the point of sale. The car after 3 months finally went back to the dealer who suddenly decided that the service agent is at fault and Blue Motor Finance have taken their side as no liability is taken.They are also extremely clever in quickly closing a complaint and opening another to avoid the 8 week deadline to sort. I have been told numerous times by Blue that the independent inspection would over rule any other due to the details in it yet as soon as the dealer ( Hammond's of Ipswich ) say otherwise they accept their decision. I have spent hours on the phone trying to get through and as other reviews state, get little or no response from emails. The case handler blatantly doesn't care and has no idea on how to proceed yet I as the customer am left chasing daily for updates and info. I have had no vehicle so ce 4th March and have been offered no solution or compensation for the inconvenience. I have with held payment due to their inability and they have just sent me a letter regarding arrears on the account which frankly is disgusting. I have in email, told them payments will cease until they get there head above the clouds and sort the repairs out that are proven to have been present at point of sale. They are currently refusing a rejection of the car so the financial ombudsmen are now involved. I am that frustrated and angry with this company that I would willingly go down all means nessesary to prove liability especially as the independent inspection states they would confirm their findings In a civil matter. I have told them they can happily collect the car at their earliest convenience yet surprisingly they have not taken that offer. Avoid avoid avoid if you want any sanity or hair left. At this point credit rating and notes on file are not my concern. Morals are taking control at this point and I will not be fobbed off especially when I know and have been proven right.
So be warned they only want their payment each month and are completely inept at dealing with anything that remotely resembles a problem.

Poor finance company, car was faulty and they still didn’t accept the return as they say that’s not there policy. Avoid the cowboys in my opinion at all costs 😡😡😡😡😡😡😡😡

Blue motor (Hannah)
Dealt with my complaint effectively and efficiently. After 10 days of my new car it broke down leaving me out of work. They was fast and got me out of the vehicle sale even tho I was offered repairs. I was still in my cooling off period so had rights. Thank you for your help

I wasn't sure I'd be able to get a car loan because my credit wasn't great, but Blue Motor Finance gave me one. I've been very impressed with the service throughout the entirety of my loan. Never any issues with processing payments, the portal is easy to navigate and has all the information and features I needed, and whenever I needed to speak to someone, the staff were all helpful and friendly. The overpayments I wanted to make were quoted and processed quickly. Excellent service, would highly recommend them.

Stay well away...Do Not borrow from BLUE MOTOR FINANCE undar any circumstance..they completely ignore your 14 day cooling off period, decided not to go forward with purchase of Kawasaki ZX10 and dealer returned deposit.. Blue said no its live we dont do the 14 day cooling off period.. Thats illegal surly. Stay clear FCA now involved, def use a proper fiance company not a scam one.

Sent an email just after lunch time got a quick speedy reply confirming I have no payments left on my car happy days and would use this company again for finance n they are understanding communication is good and I personally had no issues with them in my 5 years

Blue motor financed 6000 for me , 30 months 237 per month.
Money barn financed 6000-
48 months 235 per months.
Do your calculation! Blue motor are the best.

Terrible company, dont ever take out a loan with them, it will be over priced interest rates, and they treat customers appallingly.

Mean company. My payment was due on December 29th, but I decided to change bank accounts over Christmas didn’t update my bank details with them so the Direct Debit didn't go through. With it being the Christmas, and the New Year's Bank Holiday, everything was delayed. The moment christmas was over, I manually paid the full amount on January 6th. So, in terms of actual working days, it was only about 4 days late.
To make it worse, I got a letter from them dated January 2nd telling me "don't worry" and that they'd just try the Direct Debit again on the 16th January, It didn't mention a single thing about trashing my credit file.
Instead of showing a bit of understanding or looking at my great payment history, they've been completely robotic. They’ve stuck a late payment marker on my credit file that’s going to mess up my credit score for the next 6 years. Their reporting is so messy that it's showing up as a late payment in December on one credit report and January on another.
When I complained, I just got a cold "computer says no" response. It feels incredibly unfair to penalise someone over a genuine mistake that was fixed within days over the Christmas break. So I sent another complaint asking them to please remove as a gesture of goodwill and they sent me a total nonsense email claiming they "can't" remove the marker. That is a flat-out lie. Lenders have the power to amend credit data they just don't want to. If you want a lender that treats you like a human being, look somewhere else.

Absolutely terrible company. If I could give 0 stars, I would.

About a year ago I went through financial difficulties and contacted Blue Motor Finance immediately to explain the situation. We agreed over the phone that for a few months I would pay £150 instead of the usual £250 payment. I kept my side of the agreement exactly as discussed. After that period ended, I started paying over £260 every single month without fail.

Later, when I checked my credit score, I discovered that Blue Motor Finance had marked every single month as missed payments, completely destroying my credit score, despite the agreement we had and despite me paying exactly what was agreed.

I contacted them to sort this out and explained everything again, but they simply said there was “nothing they could do.” No help, no accountability, no respect for customers.

This company does not care about its customers or the damage they cause to people’s financial lives. Be extremely careful before taking car finance with them because even when you try to do the right thing and communicate honestly, they can still ruin your credit history.

I would never recommend Blue Motor Finance to anyone.

I had been having trouble with a faulty car that I bought back in November. I had 2x payments back this month, one was with my deposit and the other was with the finance company.

Even though, it took so long, BLUE MOTOR FINANCE stuck with me and had assisted me in a very difficult time, it might not of been a smooth sailing complaint but they tried their best to rectify the mistakes that the dealership had done. I want to say a massive thank you to both Alice Baker and Jessica Smith for sorting out my case. I finally have got my money back from a faulty car that I bought last November from a dealer who do not care about their customers.

Thank you once again.

Blue Motor Finance were straight forward. I have just paid off early and received a friendly email confirming they have received the settlement and all phone queries answered quickly, friendly and helpful. Can't fault them.

In march I bought my first car from a garage that stated they don't sell cars with advisories and that the vehicle would be serviced and MOT'd to make sure it was good to go, and I used blue motor finance for this purchase, within 4 days after the purchase I noticed the rear suspension coils were different sizes and after talking to a mechanic friend he said this shouldn't of passed it's MOT as the size difference would cause issues with the cars balance and stability. I took the car back to the garage I bought it from and they were more then happy to replace both suspension springs as the car was under warranty, after they were replaced and again only within a few days I noticed a knocking noise when ever I go over speed bumps so I booked the car into Halfords for a 30 point health check and again more faults were found this time the rear axel bushes where excessively worn which should of been a MOT fail and the brakes should of been an advisory. I had only had the vehicle for 2 half to 3 weeks so I decided because I was still with in the first 30 days of purchase I would give the car back to the garage under the consumer act and contact blue motor finance to see how I could do this. The complaint team at the finance company asked me for evidence so I took pictures of everything under the car and sent a copy of the Halfords report and after being instructed by the team I took the car back to the garage so they could inspect it for themselves, I raised concerns beforehand that I believe the garage would fix the car and reject the claims of there being anything wrong in which the team said not to worry they would just inspect the car. Two weeks pass and after multiple phone calls and hours of being on hold blue finance send a regional manger to the garage to see what the hold up was, as expected the garage claimed there was nothing wrong with the car. The next step was for blue motor finance to send there own mechanic to inspect the car which I agreed to, the day after the mechanic was due to see the car I rang the company and again I was on hold for 40 minutes, and I was told the report would take 4 to 5 days so I waited the 5 days and then I was told it would take 5 to 7 working days, in all it took 12 days and the mechanic confirmed my suspicions the rear axel bushes and brakes had been replaced and that the car seems ok after the repairs. I had told blue motor finance on multiple occasions I didn't trust the car or the garage anymore so I wanted to cancel the policy but the company decided to side with the garage and said I don't have the right to give it back as the repairs had been made, I seemed to get script responses from the complaint team repeating they understand my situation and even though they clearly don't. I was left without a car for 5 weeks I had to pay for busses and taxis as well as the fiance leaving me really tight on money so I asked to see if I could get compensation for the hassles to which I was told yes and they would be in touch to talk about it, another week goes by so I ring again and was on hold for 30 minutes and they say no to the compensation because the complaint was closed. Also on multiple occasions while on hold trying to find out what was going on the calls were answered and then hung up. If I knew what I know now I would of used this finance company in my opinion they will side with the garage over their own customers because it was easier to give me the car back then get the money back from the garage, I am massively out of pocket and have a car that I believe could break at any point and even though I was in my 30 cancellation right I have no rights. In total I was on hold for close to 5 hours.

Finance when I needed it adjusted payment date easily and paid off balance very easily
Overall a good company to deal with
Would certainly use again

Very happy with the service provided by blue motor finance. The transaction was quickly set up allowing me to purchase my car. I settled the contract early and had a flawless experience.

Helped me when I was in financial difficulty helping me to keep my car Lynne was professional and took care of the matter