Bluebird Care is a great company to work for! It is a professional, well managed and friendly company. I have been part of the Team for a good number of years and have always been looked after.... See more
Company replied
Location
Switch locationSuite 13 Branksome Business Park, Bourne Valley Road, BH12 1ED Poole, Dorset, GB
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BLUEBIRD CARE Bournemouth & Poole. My Mother has been a Customer of Bluebird for nearly 5 years, and they have provided a consistently High Level of Care for Her during that time. Her Carers are ef... See more
Company replied
My name is Mrs Natalia Bryan. I am a client of Elenorecare in Bournemouth. Spent 6,5 years with the company. I have a severe Rheumatoid Arthritis and pains in my body. That restricts my mobility. The... See more
Company replied
All the team at Bluebird Care are so lovely. From the moment the phone is answered to the wonderful carers who visit everyone is so helpful. Highly recommended.
Company replied
Company details
- #21 of 27 best companies in Home Care Service
- #9 of 15 best companies in Home Help
- #6 of 8 best companies in Home help service agency
- #16 of 21 best companies in Aged Care
About Bluebird Care - Bournemouth & Poole
Written by the company
Since 2004, Bluebird Care has been here to keep loved ones where they feel safest: at home. We started as a family business, and today we’re honoured to be a trusted partner in home care for families across the UK through our network of over 200 local teams.
Our purpose is simple yet profound: we’re here to enrich the lives of those we care for—helping them stay independent, maintain dignity, and enjoy the everyday comforts of home. Our team of compassionate professionals is dedicated to making this possible, day in and day out.
At Bluebird Care, we know how hard it can be to balance care with life’s many demands. We understand the emotional weight that comes with aging, illness, or disability, and we’re here to provide support that feels not just capable, but caring.
We offer a wide range of services, from personal care and companionship to dementia support and end-of-life care—always tailored to the unique needs and wishes of each person we care for. And we’re here for families, too, helping lift the responsibility from your shoulders so you can focus on being the son or daughter, rather than the caregiver.
Bluebird Care stands out because we genuinely listen. We make sure that every service is crafted around the people we serve. With us, you can trust that your loved ones are in gentle, reliable hands, so you can have peace of mind and they can have the comfort of home.
Join Thousands of Satisfied Customers
Written by the company
- At Bluebird Care, we pride ourselves on delivering exceptional home care services that prioritise compassion, dignity, and respect. From personalised care plans to dedicated support, we're here to enhance your quality of life and provide peace of mind for you and your loved ones.
Our Guarantee
Peace of Mind, Guaranteed
At Bluebird Care, we stand behind our commitment to providing exceptional care services tailored to your needs. That's why we offer a guarantee to ensure your peace of mind.
- Your care plan will be personalised to meet your unique requirements.
- Our dedicated team will deliver compassionate care with professionalism and respect.
- We will always listen to your feedback and strive to exceed your expectations.
- If you're ever dissatisfied with our services, we'll work tirelessly to address your concerns and make things right.
With Bluebird Care, you can rest assured knowing that your well-being is our top priority.
Contact info
Suite 13 Branksome Business Park, Bourne Valley Road, BH12 1ED, Poole, Dorset, United Kingdom
- 01202283777
3.2
Average
5 reviews
Replied to 35% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My name is Mrs Natalia Bryan
My name is Mrs Natalia Bryan. I am a client of Elenorecare in Bournemouth. Spent 6,5 years with the company. I have a severe Rheumatoid Arthritis and pains in my body. That restricts my mobility. The situation in the company is very difficult. They employ very unprofessional people from different countries who do not have a training. Because of that I had an Indian girl called Manuka who did not know what to do. We all have a plan; it would take several minutes to learn what I want her to do. I asked her to leave. I pay a lot of money for the visit and I need to have a proper service. So I asked her to leave. She phoned the company, complained and Blessing ( the name of the woman who was in charge at the time ) pleaded with me to leave her. I agreed. I asked the girl to heat up my food in the microwave; she did. Because I have a pain in my legs it was only 6-7 hours later I saw plenty of water in the sink. It was nearly overflooded. And because I had a leaking tap before the sink was full of water. I think it was a malicious act. But whatever it is my sink is completely blocked and I may have to phone the plumbing company. The question is: why do I have to pay for somebody who does not have any training and to call a plumber after her visit?!!! Not fair. Also we do not have rotas any more, why?
6 December 2025
Unprompted review
Reply from Bluebird Care - Bournemouth & Poole
Hi Natasha, we're sorry to hear of your poor experience. We see from your review that you are a customer of Eleanor Care, and we are Bluebird Care. Customer experience matters deeply to us, could we kindly request that you remove the review from Bluebird Care so as not to negatively represent us, and post it as an Eleanor Care review? We would be delighted to discuss the services that we offer if you would like to experience high quality care the 'Bluebird Care way'. Wishing you the very best. Melanie
Home Care
They go one step beyond to help clients. Kind, caring compassionate, whenever I have needed help. Seem to enjoy the job.This covers my experiences in general. No special one.
8 March 2024
Reply from Bluebird Care - Bournemouth & Poole
Thank you for taking the time to review our services, your comments really do mean a lot to our team.
BLUEBIRD CARE Bournemouth & Poole.
BLUEBIRD CARE Bournemouth & Poole.
My Mother has been a Customer of Bluebird for nearly 5 years, and they have provided a consistently High Level of Care for Her during that time. Her Carers are efficient, friendly & compassionate & provide my Mother with both quality Care & a Friendly Face to chat to every Morning.
5 March 2024
Reply from Bluebird Care - Bournemouth & Poole
Thank you so much for your valued feedback. We're delighted to have been able to make such a positive impact for your Mother.
Caring professionals
All the team at Bluebird Care are so lovely. From the moment the phone is answered to the wonderful carers who visit everyone is so helpful. Highly recommended.
16 February 2024
Reply from Bluebird Care - Bournemouth & Poole
Thank you very much for taking the time to review our services, and for your lovely comments. We always strive to deliver the very best care and support, it means a lot to know that you highly recommend us.
Great care company to work for!
Bluebird Care is a great company to work for!
It is a professional, well managed and friendly company.
I have been part of the Team for a good number of years and have always been looked after.
We all get on well and support each other, in our respective roles. The Company pride itself in being inclusive, in their recruitment process (e.g. cultural diversity), etc.
Staff are offered good benefits schemes, and lots of different social activities are being organised by the management team, making it fun, too.
I am proud to be part of it!
16 February 2024
Reply from Bluebird Care - Bournemouth & Poole
Thank you very much for your lovely comments. Our passion is to deliver the very best care and support, working collaboratively in partnership across our team. The pride you feel being part of our organisation means a lot to us.
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