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Company details

  1. Water utility company
  2. Waste water and sewage treatment company

Written by the company

Blue is a business water retailer dedicated to making water and wastewater services simpler, clearer, and more cost‑effective for organisations across Scotland. We combine industry expertise with a modern, customer‑first approach, helping businesses take control of their water usage. At Blue, we believe that great service is built on trust, clarity, and doing the right thing. That’s why we focus on straightforward processes, responsive customer care, and continuous improvement across everything we do. Whether you’re looking to switch water retailer, streamline your operations, or simply get more value from your utilities, we’re here to help.


Contact info

4.0

Great

TrustScore 4 out of 5

10 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Basically a scam. Ripping you off for everything they can.

Basically a scam. Took over my business water supply and charged me the maximum they possibly could for 3 weeks supply to an empty property whilst I was waiting for my appointed supplier to take over. It would have been cheaper to hire a tanker or buy bottled water. Avoid at all costs.

17 April 2026
Unprompted review
Blue  logo

Reply from Blue

Good Afternoon Mr Cook

We are sorry to hear of your experience, Blue was allocated the supply as part of the Scottish Water GAP site scheme as no supplier was chosen within the allocated time. This is standard practice within our industry for any retailer who has opted into the scheme.

As we were supplying the services through a deemed contract you were placed on our standard tariff. If you would like one of our team can contact you to discuss the matter, if you can send your contact details to hello@blue.supply and one of our team would be happy to discuss.

Regards
Blue Admin Team

Rated 5 out of 5 stars

Quick and easy Check-in for business customers

Really impressed with the support from Rian. He kept everything simple, responded quickly, and made the whole process easy. Excellent service.

26 March 2026
Unprompted review
Blue  logo

Reply from Blue

Good Afternoon

Thank you for your lovely review, we are so glad that Rian was able to help you.

Kind Regards
Blue Admin Team

Rated 5 out of 5 stars

Super Service!

My new business account was set up in next to no time thanks to Rian and the team at Blue. All my concerns and queries were answered fully in a polite and friendly manner leaving me very pleased and impressed with the whole process.
David.

1 April 2026
Unprompted review
Blue  logo

Reply from Blue

Good Morning David, thank you for the really lovely review, we are so glad to hear that the team were able to support you.

Kind Regards
Blue Admin Team

Rated 5 out of 5 stars

Very easy to set up a DD

Very easy to set up a DD for a paperless account. Staff are helpful on the telephone.

31 March 2026
Unprompted review
Blue  logo

Reply from Blue

Good Afternoon Mr Hutchinson, thank you for your feedback. Our team are always happy to help.

Kind Regards
Blue Admin Team

Rated 5 out of 5 stars

Professional and Seamless Process

After having to move on to Business, I was being assisted by Rian who was very helpful and process seamless . Rian arranged for immediate water meter installation which was extremely straightforward and also ensure I was on the best tariff for my usage, so hoping the rates are competive .

19 March 2026
Unprompted review
Blue  logo

Reply from Blue

Good Morning Sir, we are glad to hear your experience with Rian was a positive one, thank you for being a customer with us.

Kind Regards
Blue Admin Team

Rated 5 out of 5 stars

Great Customer Service and Competitive pricing

This company dealt with my issue in an extremely patient and understanding way. I spoke to Diana and to Rian who were both very efficient and diplomatic in resolving my queries. From an initial feeling that I would not sign up with this company due to having received an invoice out of the blue, their explanations and handling of the situation led me to sign a 3-year contract and feel reassured and very fairly treated. A very positive experience.

20 March 2026
Unprompted review
Blue  logo

Reply from Blue

Thank you so much for your feedback, we are glad that the team were able to help.

Kind Regards
Blue Admin Team

Rated 5 out of 5 stars

Very Helpful

Helpful, and very reasonable. Excellent customer liaison.

12 February 2026
Unprompted review
Blue  logo

Reply from Blue

Thank you for your feedback, we are always happy to help where we can.

Kind Regards

Blue Admin Team

Rated 5 out of 5 stars

Polite, pleasant, professional

I recently dealt with Rain at Blue Business Water. A delightful young man who was polite, pleasant and professional at every turn. He kept me fully informed during the transition period. Based on my dealings with him I would highly recommend Blue Business Water.

16 December 2025
Unprompted review
Blue  logo

Reply from Blue

Thank you so much for your feedback it really is valuable to us, and we are glad that Rian was able to help.

Kind Regards
Blue Admin Team

Rated 1 out of 5 stars

Zero customer service

Very poor customer service, don't answer the phone in a professional manner.
Expecting you to sign up with them, but not send any information on their charges.
Definitely one to avoid

19 June 2025
Unprompted review
Blue  logo

Reply from Blue

Good Morning Mr Ledward.

We understand that a member of our team has called this morning to discuss your experience. We are sorry that you have not had a pleasant experience with us and will use the feedback you have provided to improve our service in the future.

Kind Regards
Blue Admin Team

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